Complaints

• Initial Complaint

  12/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I rented an apartment at ************ with gb back between Feb 2022 and july 2023 I unfortunately had 2 strokes and was disabled for a while and unable to pay rent, I applied and was accepted for **** funds which were disbursed to the property covering the months I was unable to pay. I reiterated this to the property manager at the time. They received and applied the first check but the 2nd check was never applied to my account and I am still in collections over this balance. I am asking that this company removes the balance as they were paid for the months owed and **** showed the funds as cashed by the property.

  Business response

  01/06/2025

  We no longer manage ************, but I was able to pull ******** ledger which shows that a check for $12,902.07 was returned due to the account being closed.  If there were further payments made by **** that were cashed, ****** will need to send us copies of those cashed checks, so we can determine where they were cashed and when.  I have attached her ledger showing all transactions that we have on her account. 

  Customer response

  01/07/2025

   
  Complaint: 22744933
  
  I am rejecting this response because:

   

  The state agency managing erap I cannot find contact information for that was running the program at the time, catholic charities now runs the program and they are not the originator. 

   

  When the original **** provider for the state was running it they stated a check for 10k which was applied to the account in late 2022 and another for 13.3k was sent and cashed and the 13k check was cashed in late summer 2023 august/september by the property when I was still able to communicate with them. I put a payment through by accident on the online portal which is why that payment shows the way it does. The payment from **** may have been applied after stone canyon was given to another company but regardless the debt was paid. 

  
  Sincerely,
  
  ****** *******

  Customer response

  01/09/2025

  Hello,

   

  I cannot obtain copies of cashed checks, the office stated that they had received and cashed them as well and would apply them to the account. They will have to communicate with **** to get the check copies. 

• Initial Complaint

  09/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I first filed this complaint with the Apartment complex before realizing it would be best to file it with the company owning the complex. I am owed my deposit refund from July and it is now September. The attached emails show the amount owed and the email chain in my attempt to collect my refund. I forwarded my address the same day I moved out in July, so there is no reason I should not have received the refund. Additionally, I have contacted the complex multiple times and they have had my new address since August 24, per the email chain. I just would like the money owed to me to resolve this, and I did not know how to make that happen when I now am no longer getting responses or even delayed responses to my communications.

  Business response

  09/18/2024

  Hi Virginia,

  We received your returned security deposit refund check in the mail today, it was mailed on August 8, 2024.  Please email me at ************* and let me know if you would like me to mail it to your new address or if you would like to pick it up at our corporate office located at ***********************************************************

  Thank you,
  

  **** *****

  Office **************************** Assistant

  Griffis/Blessing, Inc.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a new patron of a business located at ****************************************************************************************** of which ******* Blessing is the property management company of the parking lot. I arrived at the business on Friday July 5th around 1040p and left around midnight. As I backed my car out of the parking spot, a large bolt/piece of rebar sticking out of the parking curb in front of business pulled part of my car bumper off. I didnt see it as I pulled in at night and since Im new patron, *** never noticed it before. I contacted the business and they said they didnt manage the parking lot. I called the property management and emailed pictures of my damaged bumper. I was told via email there is nothing in which the property owner or management company is responsible for in this matter. Whenever a person drives and parks onto private property/private parking lot, any damage, theft, or otherwise that happens to ones vehicle or personal property would have to be ran through thats persons insurance company.This rebar sticking out of the curb is a hazard and defect that damaged my car. This property management company has failed to properly maintain the integrity of the parking lot. I should not be responsible for fixing damage caused by the negligence of a property management company that does not manage their property to ensure safety. The property management company should be responsible for fixing my bumper, not my insurance company.

  Business response

  07/17/2024

  We are very sorry you sustained damage to your vehicle but must reiterate, as our Portfolio Manager told you yesterday, that the recourse for vehicle damage sustained in a private parking lot is with the insured's auto policy. 

  Customer response

  07/18/2024

   
  Complaint: 21999705
  
  I am rejecting this response because: the property management company has a legal duty to properly inspect and make sure that there are no dangerous conditions that could end up resulting in injury or property damages. Your failure to notice the dangerous hazard would be negligence on your part as this is your duty of care and responsibility. You should be liable for my damages.
  

  To note: as of Thursday July 18, the rebar is not longer protruding out of the curb stone. This confirms that you are aware that this is a dangerous hazard that you previously neglected to monitor and repair so you have now repaired it. 
  
  Sincerely,
  
  ***********************

  Business response

  07/19/2024

  Although, contrary to your misstatement that there is some basis in law/legal requirement for property inspections, this property is in fact inspected, at minimum, once a week.  The curb-stop anchor that loosened and extended one inch above the parking wheel-stop, in between inspections, did not constitute a hazard or dangerous condition; however, after we became aware that your vehicle suspension had caught on it, we acknowledge we tamped it back down.  I am reattaching the photo I had submitted in our first response, showing the well-lit parking lot, the small original protruberance, the height of your suspension,. and the multitude of spaces in the parking lot, most of which do not have parking blocks of any kind.  We are sorry you experienced this damage and reiterate that your recourse is to your auto policy for coverage of damages sustained to your vehicle on private property.  

  Customer response

  07/20/2024

   
  Complaint: 21999705
  
  I am rejecting this response because: my car was damaged by rebar that was on the property that you manage. Even though you state it is a small protrusion, it still damaged my car with no fault of my own. While you state that the parking lot is well lit, this was only my 4th time visiting this business and that evening I arrived at 1030p at night. When I left at midnight, naturally it was dark and the small protrusion, as you stated, was not very visible as I pulled in then pulled out. This parking spot is directly in front of the door I was entering, so yes, as a single woman visiting a 24hr business in the middle of the night, I would naturally pull into the closest possible spot for safety reasons. You stated this was a small protrusion,  so how could I have seen it and avoided it in the middle of the night? Since your weekly inspections neglected to notice this hazard, your company should be responsible for any damages that it caused. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I moved out of the *************** in ********************** on 06/04/23. They kept my security deposit and claimed a balance of $288. I was never informed of this balance, rather they made a general note in their system and then sent me to collections a few months later. They did not provide a balance (itemized or otherwise) nor did they return my security deposit within the 60 days stated. I have spoken with the collection agency and management at the vibe, both claim I need to reach out to the other to dispute. The negative **** on my credit from being sent to collections for a balance never disclosed to me has caused me to be unable to purchase a home.

  Business response

  05/28/2024

  Better Business Bureau of *****************
  
  RE: Response to Complaint ID ********
  
  Dear Better Business Bureau,
  
  We appreciate the opportunity to respond to the complaint filed by our Resident at the Vibe Apartments. Below are the details pertaining to this case:
  
  * Move-Out Date: The resident moved out of the property on June 4, 2023.
  * Outstanding Rent: The resident did not pay the rent owed for the 4 days in June 2023.
  * Utility Charges: The resident was billed for utilities as follows:
  * Utility bill from April 1, 2023, to May 1, 2023.
  * Final utility billing from May 2, 2023, to June 4, 2023.

  Final Account Statement: Our records indicate that the final account statement was generated and sent via our system on June 17, 2023

  Collections: The account was transferred to our collection agency on July 17, 2023, due to the unpaid balance.

  Resolution: After discussing the matter with our collection agency, The Collection is allowing the resident an opportunity for a credit deletion if they agreed to pay the balance due in full.
  
  We have made efforts to communicate the outstanding charges and provided an opportunity for resolution.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  *************************, CAM
  Senior Regional Manager
  Multifamily Property Services
  
  Griffis/Blessing, Inc.
  ******************************************************************************************************************
  Office: ************
  www.GriffisBlessing.com
  
  

  
  

  Customer response

  05/30/2024

   
  Complaint: 21743803
  
  I am rejecting this response because: The email inquiring about this charge states I was notified on 6/17/23 and 6/19/24. I was not. Their records indicate that a general note was made in their system titled "Final Account Statement from the Vibe" on 6/17/24 by ********************* and another general note titled "Emailed ***" on 06/19/24. It can be seen on the other form that the *** was prepared on 6/19/24 so it could not have been sent on the 17th as indicated in the email from the vibe management. Other times I was actually emailed can be seen with the activity marked as "email" not "general note". They had 60 days to get me this info, failed to email me and chose not to mail anything to my forwarding address. They instead reported me to an credit agency (again without my knowledge of a claim of balance owed) which affected my credit score in such a way that I have not been able to purchase a home since last September. The credit agency was the first to inform me that there was a charge on my report. It is not the the $350 security deposit and the $288 "balance" that is upsetting. It is that they failed to hold up their responsibilities in notifying me of a remaining balance, have had a negative impact on the lives of myself and my family, and have caused me to have to pay much more into a rental home rather than being able to invest in a home to own and refuse to make right their mistake.
  
  Sincerely,
  
  *********************

  Business response

  06/18/2024

  Better Business Bureau of *****************
  
  RE: Response to Complaint ID ********
  
  Dear Better Business Bureau,
  
  We appreciate the opportunity to respond to the complaint filed by our Resident at the Vibe Apartments. Below are the details pertaining to this case:
  
  Move-Out Date: The resident moved out of the property on June 4, 2023.
  Outstanding Rent: The resident did not pay the rent owed for the 4 days in June 2023.
  Utility Charges: The resident was billed for utilities as follows:
  Full utility bill from April 1, 2023, to May 1, 2023.
  Final utility billing from May 2, 2023, to June 4, 2023.
  Final Account Statement: Our records indicate that the final account statement was generated and sent via our system on June 17, 2023
  Collections: The account was transferred to our collection agency on July 17, 2023, due to the unpaid balance.
  Resolution: After discussing the matter with our collection agency, The Collection is allowing the resident an opportunity for a credit deletion if they agreed to pay the balance due in full.
  
  We have made efforts to communicate the outstanding charges and provided an opportunity for resolution.
  
  Thank you for your attention to this matter.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On October 11thof 2023, I paid ********* apartments a $200 holding fee. I decided to go with another apartment and requested my money back. Initially ****** told me I would receive it in 30 days. Then I called back after 30 days, and next she said 45, and then after 45 said 60 and so and so on. Ive read the reviews and spoke to other tenants and it turns out this is a common occurrence. They also post ads for a month free of rent only to lie to tenants after they signed the lease and charge them that months rent. ****** the leasing agent, starts an argument everytime you bring up the holding fee and refuses to send anyone their money back. I have my receipt and witnesses.

  Business response

  04/15/2024

  To Whom It May ***************************** spoke to *********************** last week and explained to him that there was a management change and that I would send his Final Account Statement to the new management company for processing. I've attached what was sent to FPI who is the new management company.

   

  Sincerely,

   

  *******************************

  Vice President

  Griffis/Blessing, Inc

• Initial Complaint

  03/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  please see the attached document for all dates and details. i would like to be released m my rental agreement with ************************** due to complaints filed that are violations of the rental agreement but the issues continue while the staff knowing about these issues chose to ignore willingly.

  Business response

  03/06/2024

  Wednesday, March 6, 2024
  
  *************************, thank you for reaching out regarding your concerns. We would like to apologize regarding your attached complaint. We have made some changes in the office and the new team members are attentive and will address any issues the residents have. While permission was given to the resident under the old team, we do and will follow City Codes, which state that smoking is only allowed twenty-five feet away from any shared areas and we do enforce this. The demand regarding your concerns was posted on said apartment home. The Property Manager has also spoken with the resident regarding the complaints. This resident seemed confused regarding the violation notices as she is not and has not been a smoker.
  
  Please reach out to the Property Manager regarding your lease termination, lease termination fee, and deposit refund. Unfortunately, we will not be able to refund any rent during the months that you occupied the home.
  
  Thank you for your time, and please do not hesitate to reach out to the Property Manager or myself with any questions or concerns you may have.

   

  Business response

  03/06/2024

  Wednesday, March 6, 2024
  
  
  *********************************, thank you for reaching out regarding your concerns. We would like to apologize regarding your attached complaint. We have made some changes in the office and the new team members are attentive and will address any issues the residents have. While permission was given to the resident under the old team, we do and will follow City Codes, which state that smoking is only allowed twenty-five feet away from any shared areas and we do enforce this. The demand regarding your concerns was posted on said apartment home. The Property Manager has also spoken with the resident regarding the complaints. This resident seemed confused regarding the violation notices as she is not and has not been a smoker.
  Please reach out to the Property Manager regarding your lease termination, lease termination fee, and deposit refund. Unfortunately, we will not be able to refund any rent during the months that you occupied the home.
  
  Thank you for your time, and please do not hesitate to reach out to the Property Manager or myself with any questions or concerns you may have. 

  Customer response

  03/08/2024

   
  Complaint: 21378539
  
  I am rejecting this response because: the person next door is a smoker! she continues to smoke but now she does it in her car parked right  next to mine. next i will provide pictures and  and videos of this for further proof. 

  YOU DID NOT ADDRESS THE ***** ISSUE MY SECOND COMPLAINT. THIS IS EXTREME PREJUDICE TOWRARD MYSELF AND MY SON SINCE ONCE AGAIN YOU HAVE DISMISSED MY NOW THIRD COMPLAINT. 

  I  am appalled at this office calling myself and my son a liar in so many words by saying that this person does not smoke! you have been found to have violated your own rental agreement, and your solution to this is to dismiss my complaint by saying that none of this ever happened.  Disgusting! also conveniently you have omitted your name and contact information for me to speak with you via phone. i suspect that is because this is someone at the leasing office. 

  
  Sincerely,
  
  *******************************;

  Business response

  03/20/2024

  Wednesday, March 20, 2024
  
  *********************************, thank you for reaching out. We would like to apologize regarding your attached complaint. The team at *********************** stated that you have not reached out to further discuss the option offered in the last response, and the Property Manager has not been made aware of any new noise violations. Please reach out to her at your earliest convenience so that we may get this taken care of.
  
  Thank you for your time, and please do not hesitate to reach out to the Property Manager or myself with any questions or concerns you may have.
  
  Thank you, *********

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My wife and I have been at this property now for a little over a year. Our water bill has consistently been around ***** dollars all together. This month we are given a water bill of $107. I called our office yesterday January 31st/2024 and asked the reasoning behind the nearly 75 dollar increase. I was informed that it would be looked into and given a call back. I never received a call back, so my wife and I went into the office to see what the verdict was. The person in the office building stated I have had five other couples in here that have had the same complaint. Moving forward she explained that water bills were supposed to rise. I was not given a number to call for the amount of water used, and told that I just had to pay it and hopefully we would get a refund. This is completely un acceptable to just un address paying tenants with serious concerns. I have called every number online to get ahold of corporate to no avail. If we didnt have a savings we would be in the process of eviction because we cant afford it. No remorse or help from the leasing office. We have also had our gated community doors unlocked for anyone to just waltz in. With no timeline of an update.

  Business response

  02/06/2024

  Mr. ****, 

  I am the Regional Manager you called and spoke with on February 1st. The issue of our resident's water bills was brought to my attention that day and I immediately reached out to the ownership group to ensure they were on board with me crediting residents back since we had two major water issues on the property that was out of anyone's control.  I did receive their answer the same day. During our phone conversation I informed you I would credit your ledger back the difference of what you paid for February water bill and January water bill. This credit occurred the same day, February 1, ****. If there is anything further that you need from us please don't hesitate to reach out! 

  Customer response

  02/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much !
  
  Sincerely,
  
  *************

• Initial Complaint

  01/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Joined friends lease in November Only him and I signed the lease agreement for me to join the lease, his girlfriend who was also on the lease did not sign, though they still added me to the lease. Though her name isn't on it, it should make it void. I was put in a dangerous situation by the friend i moved in with and his girlfriend left as well to go to ***** and get her documents to get off the lease, they wont process her ***** papers as well. I told them this and that I would like to get off the lease and the leasing office refuses to show me the documents saying their systems are down but they still send me emails asking for rent through their systems. They refuse to show documents to help me with my issue and they refuse to process my friends documents to get off the leqse.

  Business response

  01/09/2024

  Please send us the name of the apartment community or address of the apartment they are referring to in this complaint.  We are unable to respond to this complaint without this information.  As soon as we receive this information, we will respond to the complaint.

  Thank you,

  *******************

  Office Manager

  Griffis/Blessing, Inc.

• Initial Complaint

  12/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I just recently moved out of ************ Apts in ******************** due to many safety reasons along with, crime, theft, suspicious activity, filth, & constant disruption. It was very upsetting for both ************ baby, to the point that I no longer felt safe at this property! I lived there for a solid year, always paid my rent early & on time, maintaining a clean apartment, quiet & respectful resident. My lease was ** in January **** but unfortunately felt I was not safe at this property & had to move! I did give the required 60 days notice & fulfilled that time frame. I did advise the property manager that I would start making $50 payments if not more starting on 12/15/23. She **** up an agreement of $392.62 due on 12/12-2/12/24 & for the agreement to be signed by 12/27/23 or I would automatically turned over to collections! I had told her in September that I was going to pay the early termination fee of $1776 but had to make payments on this balance. I have good ********** will be paying now a balance of $1076 as quickly as possible. I told her as long as I am making regular payments they cannot turn me over to collections! Again I left this horrible place because it is definitely NOT SAFE! Ideally I feel like due to these many concerns that this termination fee be waived especially when my lease was going to be up this coming January! If not at least half of the termination fee. That property is also very unhealthy, since I have moved out both ******* fur baby feel so much better & now safer & at peace. FYI, I sent this property manager numerous complaints via ********** but they act oblivious to what goes on there! The office address is ***************************************************************************-my previous address was *********************************************************************************. Please contact me as soon as possible regarding this concerning matter as she is still threatening collections when I am actively paying this horrible place!

  Business response

  12/05/2023

  ** ***** wanted to break her lease prior to the incident (military resident suffering from PTSD shooting off of his balcony) on 9/3/2023 but didn't move out until 11/21/2023 because of the lease termination fee. After the incident, she wanted us to waive the lease termination fee for her due to safety. The onsite Property Manager explained to her in person that she cannot waive it, but we do offer a three-month payment plan, her deposit will go towards it, and she wouldn't be responsible for the remaining two months of her lease. She seemed happy and excited about that. 
  

   Now that she's moved out and has the payment plan arrangement,she said she will not sign it and I cannot send her to collections because she will be making $50 monthly payments or more if she can. I explained that this is the payment plan offered to everyone (fair housing) and explained if I don't receive the signed payment plan and first payment of $392.62 her account will automatically go to collections. We have not received any payment due December 12th and her account will go to collections per the Payment Agreement on December 27th.   

   

  Sincerely,

   

  *******************************

  Vice President

  Griffis/Blessing, Inc

  Customer response

  12/05/2023

   
  Complaint: 20942855
  
  I am rejecting this response because: I didn't give my notice due to just one incident on this horrible property! I gave my notice because this property IS NOT SAFE PERIOD! There is constant disruptive activity, gangs, shootings all the time. Bottom line I started feeling unsafe before my notice & before there most recent shooting on the property! They have had more than one shooting also that one resulting in death, it was on the news for goodness sakes. Again I am actively making payments on this account. I should not be threatened to be sent to collections when I DID NOT FEEL SAFE! 

   
  
  Sincerely,
  
  ** *********************

  Business response

  12/06/2023

  We are willing to set up payment arrangements for the balance. However, the previous payment arrangement was not signed. If you would like to set this up, please reach out to ****** and she can execute the paperwork. 

  Customer response

  12/07/2023

   
  Complaint: 20942855
  
  I am rejecting this response because: I not rejecting this response but would like you to please confirm that you are willing to set up a payment plan of $100 per month until balance is paid. Is this correct? If this is correct please know again that I will definitely pay more on my account if I am able. The previous agreement was not feasible financially. I was an excellent resident & always paid my rent on time or early & feel like a new payment agreement is deserved considering the unsafe conditions of this complex & surrounding neighborhood. 
  Sincerely,
  
  ** *********************

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 1, $2300 was taken out of my bank account for rent through autopay. Our rent is $1800 per month. Upon investigation, we were charged $500 for month to month fees even though we signed a lease. After multiple calls, I got ahold of management and they wrote me a refund check for $500. 5 days later, the check bounced. I came back to the office and they wrote a new check. 5 days later that check also bounced. I was told by staff that they are having many issues with bad checks being written. I requested a cashiers check or cash and was told that they cant do that for me. this has caused overdraft fees and bills on my end to be unable to come out of our account.

  Business response

  11/15/2023

  We're truly sorry for the inconvenience with the issue with the check, the bank had a problem but we're happy that we were able to get the situation resolved with a wire transfer yesterday 11.14.2023.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩