Complaints

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2/15/23 I came in with my two children. I was supposed to have a simple cleaning, that's all...all of the sudden the blond female ( whose chair is closest to the front door ) , without asking, starts taking x-rays and I asked why, she said mine were a year old, but I did not want nor request x-rays today. My one child had a cavity that I TOLD her AND the doctor THREE times that I needed to be with him in the room to talk over the plan. My other child had a little whole in the tooth, I said I needed to be in the room with BOTH of them...SHE KEPT ME flipped back in the chair ( no, I physically could not up because of a back injury and SHE KNEW THIS because I TOLD her!!! )...those 3 adults worked on my children, WITHOUT me in the room, giving shots and drilling on teeth...my youngest son yelling "ow", then she finally gets me up, I do not say a word to her, go back to the room where my two children are I look at my son's face who's eyes are red and rolling around in his head, he says " I need water ", and he is obviously passing out, he is shaking his head trying to stay awake and I am like "what the heck is going on here???" My youngest son is still in pain, cannot hardly eat today.... and that blond chick kept me in that chair, out of that room with my children, on PURPOSE

  Business response

  02/28/2023

  Hello,

  I believe we have spoken since this was written.  Please call our office and let us know if there is anything that we can do to help.  Thank you,

   

  
  

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