Apartments
Avanti Residential, LLCHeadquarters
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Reviews
5 Customer Reviews
Review from Ashlee P
1 star01/19/2024
The management team that they have here are a joke. They are terrible at communication. They way they treat their tenants is disgusting and they do not care about anything other than money. Ive have had them ILLEGALLY enter my apartment without a 24hour notice because they were the ones that got the dates mixed up and all they could say was sorry for the inconvenience.Review from Annie C
1 star11/09/2023
If I could give a 0 star for the way management team, leasing consultant and corporate treat the residents. From locking the doors on resident when they want to ask a question, not answering the office phones or if you do get someone on the line the leasing consultant will answer with a hello, I cant hear you and hang up the phone. No follow up calls or resolve any issue. Extra charges added to your online account with out explanation.
Avanti Residential, LLC Response
01/18/2024
*****,
We sincerely apologize for the negative experience you've had with our management team, leasing consultant, and corporate services. Your feedback is invaluable to us, and we take your concerns seriously. We want to assure you that this is not reflective of the level of service we aim to provide.Please reach out to me so that we can investigate the issues you've raised. This behavior is not in line with our customer service standards, and we would like to take immediate steps to address and rectify these issues.
Regarding extra charges on your online account without explanation, we apologize for any confusion. We are committed to transparency, and we would be happy to thoroughly review your account with you and provide a clear explanation for any additional charges.
To address your concerns and make things right, we would appreciate the opportunity to speak with you directly. Please reach out to me via email at ********************************************* and I will prioritize resolving these issues to your satisfaction.Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to improve your experience
Sincerely,
***********************, Avanti Residential Executive Assistant & Transaction ManagerReview from Maureen H
1 star05/02/2023
I left one star because it is not an option to leave zero stars. I regret having signed up for automatic bill pay with this company. They, supposedly accidently, took extra charges from me frequently while I was there. The managers turned over so often that it took weeks to get them to respond to their errors, if they responded at all. It has taken me so much time to try to be reimbursed for their accidental overcharges, which still have not been reimbursed fully. They are complacent because they know how hard it for residents to resolve these issues which benefit them directly. During the time I lived there the leasing staff was rude, incompetent and frequently changing. I am so glad I left. Thankfully, there are many apartment options nearby, not as well marketed but much less expensive. I am so happy that I moved out, I feel like my money is much safer and I am significantly less stressed from not having to double checking and recheck my account statements constantly.Review from Matt W
1 star04/13/2023
Avoid this company at all costs. Service does not exist and they will only take your money for subpar properties. They lie, disrespectful and will not treat you as a human being. I'm serious.. places like this should be shut down. Pure greed.. there is no place for this in the housing market. This is people's homes we're talking about.Review from John W
1 star06/16/2022
The most disappointing thing is the outright lying the leasing professionals will do to you both on the amenities offer by the property and assistance provided by the leasing office. The second you sign your lease they turn on you.
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