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          Business Profile

          Auctioneer

          Bruhns Auction Galleries, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auctioneer.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/16/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Problem: Three scheduled attempts by my shipping company to pick up a piece of furniture I purchased from Bruhns from their warehouse in ****** to deliver it to ******** where I live. Purchase price was $3000, and in addition I paid a buyers premium of $690 to Bruhns. I spoke with a representative of Bruhns on 6/22/22 to inform them of the shipping company I hired and to identify the piece of furniture to be picked up, and I agreed to have the shipping company give Bruhns a week or two of advance notice so that Bruhns would have time to locate my piece in their warehouses. First attempt to pickup, with scheduling in advance on 7/22/22: person from Bruhns who met my shipping company told them that the person in charge of the keys to the warehouse was not there. Second attempt with advance notice on 8/1/22, no one was present at Bruhns to meet my shipping company. Third attempt on 8/9/22, same result as attempt on 8/1 - no one present at Bruhns to meet my shipping company. Representatives of Bruhns do not reply to emails and phone calls from me or from my shipping company. The only national shipper Bruhns recommended could not deliver the piece to the inside of my house, only drop it at the curb. The piece is an antique and fragile. I do not want to pay my shipping company to show up a fourth time only to have the same thing happen again. I am at a loss as to how I can get my furniture from Bruhns and get it delivered to ********, so I am contacting BBB for your assistance to get this resolved.

            Business response

            08/17/2022

            We have been trying to get a hold of the trucking company you choose. They dont answer their phone. They use spam phone numbers to call , and speak in a foreign accent. Your piece is in storage at my expense for 9 months . Not part of LiveAuctioneers purchase agreement. When the trucker arrives get only stays 20 minutes states the company. The warehouse manager says they only stay 10 minutes, **** when they know we on our way. Let me know how I can help, *** Bruhns

            Customer response

            08/24/2022

             
            Complaint: 17725770

            I am rejecting this response because:

            The response does not offer a solution. I am faced with conflicting accounts from the business and my shipping company, each blaming the other. While I am surprised by what the business says about the shipping company I hired since the same shipping company with the same staff person coordinating the job picked up a chaise lounges from ******* Auctions in Palm Beach and white glove delivered it to my home in New York without any delays and with no misunderstandings between shipping company and auction house, I will put my prior experience with the shipping company aside in order to resolve this and get what I bought delivered to me. I propose that the business recommend an alternative solution in lieu of continuing the dysfunction between the business and the shipping company I employed. Although I have already spent $1000 on the shipping company I hired for this job, is there a national shipper the business works well with that offers white glove delivery to ******** (meaning the shipper unpacks and places the piece of furniture in my home, versus leaving the package at the curb)? The business previously recommended Craters and Freighters for delivery of this piece of furniture and I spent some time and effort trying to get that to work, but ******* and Freighters ultimately told me they could not do white glove delivery. If the business will recommend a shipping company able to white-glove deliver to ******** whom they can work with successfully, I will consider hiring that shipping company to do this job.

            Sincerely,

            *****************************

            Business response

            09/07/2022

            Im not sure what finish the job means. I am still storing your piece. It is not my job to hand carry the sofa the sofa to your ******** apartment. Im going to lodge a complaint to LiveAuctioneers for you not picking the piece 10 days after the auction. *** Bruhns

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 47

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          50 W Arizona Ave

          Denver, CO 80223

          Visit Website
          (303) 744-6505

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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