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          Business Profile

          Auto Insurance

          Michael Marlovits - State Farm Insurance Agent

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Insurance.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/14/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I have moved from ******** in October, since then I have called and left multiple voicemails in addition to emails seeking change in my policy. I have received zero callbacks or replies and have resulted in calling other agents to try and help. I am still being charged by Michaels office and my policy continues to be altered back to my old information WITHOUT MY CONSENT. I now have multiple policies on two vehicles and two drivers because of their incompetence and lack of communication.

            Business response

            04/09/2024

            We do have record of ***** calling the office, those records go back to October 2023.  We also have record of calling and texting ***** back in October and March.  Those are in the attachments.  State Farm Corporate controls all cancellations/changes to policies.  Once we send the request to State Farm Corporate, the timeline for it to be completed is out of my control.  State Farm Corporate system generates all billing.  That is also outside of my control.  None of their billing accounts were set for an automatic withdraw.  I am a little confused as to the nature of this complaint.    

             

            In the attachment I have phones calls from my office to ***** as well as a text message that was sent to him.  

            I hope this helps.  

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 5

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          2441 S Broadway

          Denver, CO 80210-5008

          Visit Website
          (303) 777-3005

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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