Complaints

• Initial Complaint

  01/24/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Traded a 2023 Chevrolet Silverado 3500 in on a 2022 GMC ****** 3500 Denali on January 18. Before purchasing the 2022 *** I did a quick inspection. The tire low air pressure light was on. I asked the sales person to ensure the tires were aired up so the light would go off. The sales person later stated she had a mechanic put air in the tires and that I would need to drive the vehicle a ways to ensure the light goes off. Over the next three hour drive, the light never went off. I stopped at a tire shop to get the pressures checked. Turks out the tires are all missing the *** sensors. The dealership lied.Additionally, today, January 24 I received a text from an Omeara GMC customer who is looking at purchasing the truck I traded in. The dealership gave one of their potential customers my personal phone number without my permission. I have concerns about the security of the rest of my personal information since the happily gave out my personal phone number. I am happy to provide you the text messages with Jan, the potential *************** out my personal phone number is unacceptable.

  

  Business response

  01/27/2025

  we have responded, spoke and explained to Mr. ***** that when the vehicle was inspected by our service department there was NO note or mention of tire sensors needing to be replaced.  However, we told Mr. ***** if the vehicle needs new tire sensors, we will pay for them and have them installed.  We also explained what happened with our salesperson giving his personal phone to a potential customer interested in purchasing his trade-in.  We do not condone giving customers information to anyone and this was addressed with the salesperson. 

   

  Sincerely,

  ***** ********

  Customer response

  01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  01/13/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2024 ********** from them. Two months into ownership it started having issues when starting. I took it in and they wereunable to fix the issue after three different visits. I asked them to switch me out to a vehicle that was more reliable. They refused. I continue to take it to different *** dealerships in ******** to try to diagnose the problem. Was unable to get the vehicle fixed.Six months into ownership of this issue truck they offered to give me a trade, but want me to pay the depreciation value on top of new car. And instead of allowing me to choose my new car they said that I only had one choice.

  

  Business response

  01/14/2025

  **** ********* did not purchase the 2024 GMC **************** *********-****** (her husband) is who actually purchased the truck.

  Our ****************** could not and cannot duplicate ****** concern and this the reason she has taken the vehicle to various *** dealerships, and they cannot duplicate the concern.  And from talking to my service manager a ***, GM sent a Field engineer to examine the truck, and GMC declined any kind of buy back.  ********** manager also stated we also paid for several rental car days for ****.

  The truck remains under ** manufacturer's warranty.

  We also tried to trade the customer out of the truck into a 2024 ****** Highlander LE with no money as a down payment. However, the payment was higher than the trucks payment and the customer declined our offer.

  We feel as though **** has buyer's remorse and just doesn't want the truck.

  There is nothing more we can do.

  Sincerely,

  ***** ********

  COO

  ******* Motors

   

   

   

  Customer response

  01/14/2025

   
  Complaint: 22807772
  
  I am rejecting this response because:

   Good evening,
  
  
  I have attached a video of my vehicle having a long crank issue. I have several videos that I will be sending to an individual emails because they cant all fit in one. They have not offered to fix the truck because it does not have any codes. That does not mean that theres not something wrong with the car. I was able to obtain a lemon law lawyer based on everything that I have been through. We do not have buyers remorse because we purchased the car. We have buyers remorse because the truck does have a problem. Theyre never able to duplicate the issue but every time I bring it home my house cameras catch it having the continued issue.
  
  
  When they offered to help me, they only gave me one vehicle to choose from and then they wanted to roll over $11,000 worth of depreciation from the truck on top of my new loan. They never gave me the opportunity to choose a different car they told me I could only have one that they chose for me. I told them that if they wouldve traded me last year when I first purchased the car, there would not be a depreciation value of $11,000. ***** ******* admitted that that was true, but that there was nothing he would do about it now. Anybody who spends $52,000 on a truck with a $7000 cash down payment on a 2024 vehicle with 12 miles on it would expect that there be zero issues with it. Being that it is a new engine, I think that their techs have no idea whats wrong with it. So its easy for them to have a cop out because they say they cant duplicate the issue. I am able to duplicate the issue on an everyday basis. I have taken it to a *** dealership and they said that they thought it was the fuel pump issue. I will attach that paperwork as well. All I wanted was to find a vehicle that did not have any issues with it. I can afford the vehicle. The problem is that why am I paying for something that already has issues? 
  
  
  I gave them ample opportunity to fix it in 2024. Now were in the year 2025 and I am somehow responsible for the depreciation of the vehicle that they sold to me. I tried reaching out to the person who is above ***** *******, who happens to be his father, and he never responded to me. I have tried so hard to work with them to get a vehicle that I can trust. I am not the only person that they have treated like this if you go on ****** and look at their reviews they are doing it to more people than just me. But I found out that they go and delete my reviews. That doesnt give anybody an opportunity to avoid their dealership. 
  
  
  
  
  After they tried to help us by rolling $11,000 on top of a new card that they chose. And we declined. ***** ******* texted my husband asking us how our experience was. We explained to him how we felt and he never responded again. Hes not openly trying to fix this issue. He thought that we were dumb enough to accept a brand new car loan with an $11,000 edition on top of it. No one would wanna pay $900 a month for a car that some random person at a car dealership chose for them. I would love to pay that if I was able to choose a vehicle of my choice. But instead, they wanted to persuade me into a vehicle that they wanted to get off their Lot. 
  
  Sincerely,
  
  **** *********

• Initial Complaint

  12/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 17th I went in to trade in my ***** lease for a *** terrain Denali. He spent hours on end at the dealership and even had to go back the next day AFTER he got the car. They signed on a deal, TWO WEEKS later they call ABOUT THEIR MISTAKES trying to charge an extra $400 per month.The salesman was **** and we kept telling him things didn't seem right, but he continued saying things look amazing.The finance manager on shift the day the car was leased, ****, agreed all looked well and we were good to go. I showed them multiple times what the pay off amount of the lease was, even gave them the account number, AND my phone with it logged in so they can take a look.****** is then the one who called us and was very rude and greedy and thinks he take advantage. Kept changing his story on the phone until I pulled proof and still did not care. ****** says that they made a mistake and used what the remaining lease payments were instead of the payout amount and wants to make me pay for their mistakes. A LEASE HAS BEEN SIGNED already and they do not care. They then stated he needs a co signer to keep same payment, so they took my information to run my credit to then say oh nevermind we made more mistakes. Then proceeded to hang up on us over the phone when discussing this issue.

  

  Business response

  01/03/2025

  While we dispute the customer account of the occurrence, we will be issuing a refund for the $140 requested.  Thank you.

  Customer response

  01/03/2025

   
  Complaint: 22749344
  
  I am rejecting this response because:
  

  I have a signed lease, the mistake was on the dealerships end. I have had the car for more than 2 weeks and they want to call now. This is so unfair. I want the deal they gave me. This dealership needs to make things right. I have never seen a business not take accountability for their mistakes. ******* even admitted that his salesperson made a mistake because hes fairly new and doesnt understand lease trade ins. Thats not my fault. Im sorry but I want the deal that I signed on.  

  
  Sincerely,
  
  **** *******

  

  Business response

  01/16/2025

  **** has been declined from the lenders for the loan/lease.  The income he and his wife stated on their application for was inaccurate and they do not qualify for the loan/lease.

  ***** Johnston 

  Customer response

  01/16/2025

   
  Complaint: 22749344
  
  I am rejecting this response because:

  I was told that I as lying about where I work by you *******. Which is a false accusation. ?? that means you purposely falsified my application. Its okay though, facts always wins in court in which where Ill be taking this. ??
  
  Sincerely,
  
  **** *******

• Initial Complaint

  12/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  ON Nov 29, we visited O'Meara GMC in ********, *** we put a deposit of $1000 on a vehicle to hold until we returned to purchase. On Sat Dec 7 we did return to the dealership to complete the purchase of this vehicle. I found that there was a long scratch in the paint. I decided to opt out of the purchase of this vehicle (never any paperwork signed), the sales manager was upset by this and said he would not refund me and I stated that his team told me that a refund could be issued if there was a problem with the vehicle. The sales manager agreed to the refund. He stated that he would call be about the details of that $1000 refund on Monday, 12/09. I have called, emailed, texted, etc. numerous times but to no avail. The dealership will not respond nor will they tell me the status of the refund

  

  Business response

  12/11/2024

  We apologize for the delay in refunding the $1000 deposit. We will reimburse Mr. ****** thousand dollar deposit this week.

  ***** ********

  Customer response

  12/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We picked up a check from this dealership this morning and at this time I would like to close this complaint.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  06/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased vehicle from OMeara GMC on 4/13/2024, worked with sales person (*******) on 4/6/2024 on a truck that would arrive within a week & agreed on price and also any discounts that *** arise before truck arrived. Within a few days the vehicle was discounted $4,468.00 on-line (I have copy of this), sales manager (******) refused to honor upon purchase - stated this was IT error and I needed to look at disclaimer ( it states discounts apply to all), he also reduced my trade by $2,349.00 during purchase, offered normal discounts (****, ***************** loyalty) he stated these would be on top of any discount. During close finance person (******) overcharged sales tax by $2,020.41, I provided State Tax info on what we should be charged and he refused to understand, he also charged for warranty we dont want and we had to go back and have contract rewritten. When I called to get refund for taxes ****** refused and said they would remove from contract at completion of finance term, (I paid more than enough cash for taxes and should be refunded) I filled out a review and received a response from OWNER to call to try reach resolution, I have made many calls, left many voice messages, and messages w/staff at both OMeara ********** w/o any response from them. This appears a scam on Senior Citizens somewhat like *************** Attorney General ********************* warn seniors about, as a Senior Citizen I think others should be aware of this business. I would appreciate any help from ******** BBB so I could receive the tax overpay and make others aware of false & deceptive sales tactics. Advertisements and discount offers should be honored, many other issues arose during this purchase that are not honest but there is not enough room to list.

  

  Business response

  07/02/2024

  On 4/6/2024, a customer visited ****************** and agreed to the price, trade-in amount, and monthly payments, providing a deposit to reserve a vehicle. On 4/13/2024, the customer returned to take delivery of the truck. Prior to finalizing the purchase in the Finance & ***************** the customer inquired about a lower price seen on the website. I clarified that while we strive for accuracy, we cannot guarantee absolute accuracy. However, I offered a discounted price that satisfied the customer. 
  
  The customer also requested to renegotiate the trade-in value, and I explained that we had already provided a higher amount than originally discussed. I further discussed the tax savings associated with trading in a vehicle, which ultimately led to the customer's decision to proceed with the purchase. 
  
  I recently replaced our finance manager due to customer dissatisfaction post-purchase. Upon personally meeting and speaking with the customer in question, it was evident that there were no indications of hesitancy or dissatisfaction. The customer appeared content with the decisions made and was pleased with the final outcome.

  

  Business response

  07/03/2024

  We had an issue with ** pricing where it was applying double the ** incentives. It was applying incentives towards dealer discount, and then also listing incentives below as well. Essentially doubling the incentives. We had it fixed the same day. He didnt mention a tax issue in his initial review. Nor did he use his full name.

   

  Customer response

  07/08/2024

   
  Complaint: 21804058
  
  I am rejecting this response because: many inaccurate and multiple untrue statements. 
  Full name not provided as this would violate BBB requirements, No Personally Identifiable Information allowed, and only true statements.
  Please do not make anymore untrue statements about me! 
  I did visit OMeara **C on 4/6/2024 and agreed with salesman (*******) on purchase price and trade-in allowance $29,349.00 and that any incentives or discount that came out until vehicle arrived would be applied, sealing deal with $1000 deposit, NO monthly payments where discussed until in finance office on 4/13/2024.
  When I returned 4/13/2024 to purchase, discounts listed on-line where NOT honored and my trade allowance was reduced to $27,000.00. NOTHING was disclosed about sales tax when agreeing on trade-in value on 4/6/2024. I showed salesman (*******), sales manager (*******), finance **** (******) Colorado State Sales tax allowed on vehicle purchase in my city and county, this was ignored and they overcharged sales taxes. On 5/15/2024 I was informed of correct tax amounts by Larimer County Clerk/Recorder during vehicle licensing, they informed me to contact dealer for refund or report to Colorado ******************** if dealer didnt respond. OMeara finance (******) refused to issue check for refund, taxes and fees were paid with check so not to be included in finance. 
  it appears OMeara **C is using deceptive tactics to scam customers on sales tax, this scam needs to be reported to CO ********************er. 
  Sales manager (*******) told me on 4/13/2024 that discount listed on-line was a IT error (discount was still listed a week after my purchase and changed to $2000.00 and NOT removed the same day - more untrue statements). Now in his response he states it was ** Incentive and dealer discount, admitting there was a ** Incentive and discount, I believe I was untitled to - Never Received!! Dealer needs truthful people in these positions!
  My expectation is this should have been resolved before almost THREE months time frame and it would be appreciated if completed in next 7 days as BBB mentioned, expecting overpayment of sales taxes ( that was paid in form of check and not to be included in finance) and the ** Incentives or dealer discount (whatever they call it today) in a check within next few days! Please be honest and truthful!
  I have copies proving all my statements are true. 

  Sincerely,
  
  ***********************

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed a $1,000 deposit to hold a vehicle for purchase. The business sold the car to another buyer later that afternoon. Had I found another vehicle, and not purchased the vehicle from O'Meara GMC, they would not have refunded the deposit. I am seeking a refund of the initial deposit as it secures nothing at this point, and my lost opportunity cost of $1,000, as I would be out that money had I bailed on the contract.

  

  Business response

  05/20/2024

  Our apologies for the delay - it's my understanding that the customer has been refunded.  If there are still issues outstanding please reach out to our General Sales Manger - ******************************* @ ************************************* or by phone at Main: ************ Cell: ************.  

• Initial Complaint

  03/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Business sold me a truck for ****** that is actually worth ******. And truck was imported from ****** and business never told me it was a ******** truck. So truck is not worth what they sold it for.

  

  Business response

  03/27/2024

  We do not have record of *********************** purchasing the 2020 ***** Silverado.  However, we have record of ************************* purchasing a 2020 ***** Silverado with the same phone number and address as ******************.

  I've provided the purchase information below.   The purchase price was $34,149 (which was very fair price, not $56,000) ...the vehicle traded in ****** Accord) was valued $7,000 below the amount owed to the lender.  The amount financed and approved by the lender who determines the value of the vehicle was $53,534.14 including taxes/fees/ and other products that *** have been purchased.

  If the consumer wants to considering trading the truck we'll be happy to appraise it.

  Sincerely,

  ***************************

  Vehicle Purchased:   2020 Chevrolet Silverado 1500
  VIN:   *****************
  Stock Number:   4562MP
  Mileage:   ***** Salesperson:    *****************************
  Date Sold:   3/10/2023
  New/Used:   Used
  Lease/Purchase:   Purchased
  Delivery Status:   Delivered
  Vehicle Status:   Owned  
    Trade-In Information
  
  Vehicle Traded:   2019 Honda Accord, Sport (CVT) 4dr Sedan
  VIN:   *****************
  Stock Number:  
  Allowance: $20,500.00
  Payoff: $27,200.00
  Mileage: 
    Purchase Information
  
  Purchase Price:   $34,149.00
  Front Gross:   ($2,178.93)
  Down Payment:   ($5,200.00)
  Finance Amount:   $53,534.14
  Rate:   7.14
  Term:   75
  Warranty:  
  Warranty Cost:  
  
  Financed Through:   CANVAS CREDIT UNION (WAS PUBLI
  
  Date of First Payment:   4/24/2023
  Monthly Payment:   $889.46
  Date of Last Payment:   6/24/2029
  Last Payment Amount:   $0.00
  Total Trade Allowance:   $20,500.00
  Total Trade Payoff:   $27,200.00
  F&I Manager:   ***************************

• Initial Complaint

  11/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On September 6th, 2023, I visited ************************ to explore options regarding my car, which had a title loan of approximately $5000. I explained to the sales representative that I had fallen behind on payments due to my ongoing divorce proceedings and being on disability. I proposed purchasing a ****** that was under $10,000 and ****** my car to them, but was told it would result in a monthly payment of $500, which I could not afford. Nevertheless, the salesperson assured me that they would make an effort to assist me. Subsequently, I patiently waited for several hours, approximately 4 to 5, during which I emphasized the need to consult with my parents.The sales representative returned and presented alternative solution - refinancing my existing car loan to pay off the outstanding amount. According to understanding, this would result in a new loan of approximately $6000, with monthly payments about $200, allowing me to retain ownership of my car. After discussing this proposal with my parents, we reached an agreement and gave our consent.Following another hour of waiting, the sales representative with the necessary paperwork. Regrettably, I was rushed, and I was asked to sign documents without ample time to review them thoroughly. Furthermore, I was even asked to sign blank pages, with the assurance that it would not pose any issues. I was not informed about the purchase of MY car from the dealership for $10000, subsequently incurring an additional fee of $5000, resulting in a total payment of $15,000 to settle my initial $5000 loan and retain ownership of my car. Of particular relevance is the fact that I am disabled, a circumstance that the salesperson was aware of, and was compounded the considerable stress I was under. Consequently, I strongly believe that I was taken advantage of in this transaction. Moreover, I have no documentation indicating the sale of my to the dealership or the amount they paid for it, raising questions about the legitimacy of my car

  

  Business response

  11/19/2023

  Our apologies if you've not been able to connect with the sales manager, please reach out to *************************** at **************, or via email at ****************************************.  Our sales discussions are noted and calls recorded, and our teams are held to high ethical standards and customer service expectations.  As noted in our system; ***** came into the *** store on multiple occasions in early September looking to get a vehicle as she needed a lower payment. After a deliberate search we had nothing that could get her to her desired payment. She had told us she liked her car and would like to keep it, but the payment was too high. We then offered the option of refinancing the car, extending the term to lower her payment. She reached out to someone for advice, and then she advised us she would like to move forward with the transaction. We explained the process, the numbers, and the benefits of said transaction, we did the paperwork and sent her payoff to the bank. Everything was clearly explained and nothing hidden from *****. All paperwork was discussed and signed. On Oct 16th ********************* called her to say thank you and see if there was anything else we could do. She thanked us and was satisfied with the service.Customer was happy that day, and was still satisfied on Oct16th when we called for follow up. She also left a 5 star ****** review in the days after her purchase. The *** sales manager has been out on medical leave, so apologies again, if the customer has not been able to connect. Again, please reach out to ***** at the details above.  Thank you
  

  

  Business response

  11/19/2023

  Customer may also reach out to ******************* at ************, or *********************************

  Customer response

  11/19/2023

  Can I have some time to call ***** and see what they have to say?  I will call first thing Monday morning. 

  Customer response

  11/28/2023

  I am currently speaking with ***** via Email. But I am still not satisfied and waiting for another response. 

  Customer response

  12/07/2023

  I was able to get ahold of *****. She now has given me different numbers than was on my sales contract I have in my possession. This place likes to sugarcoat things to look like they did their job right, when they have not. So now Im stuck with a loan on my car worth more than my car. But like usual its the rich sticking to the poor. OMeara GMC is not taking responsibility and the only way to get ***** to contact my was email because she wouldnt return my calls. Not a good place to do business with. 

  

  Business response

  12/13/2023

  I have attached the documents disclosing all details of the amount financed and the customers consent by signature on all documents.

  

  Business response

  12/13/2023

  I have contacted the customer via email and reviewed the documents to determine if there was any anomaly with her deal or paperwork.  We have offered to send her copies multiple times.  I've found nothing within the deal that indicates anything but full disclosure of all amounts on the Buyers Order and the Finance Contract.  A Service Contract was purchased by the customer at the time of the sale, which did increased the amount financed.  The total financed is the same on the Buyers Order and the Finance Contract disclosing purchase price, taxes, fees and the Service Contract.  I have sent a scanned file containing all pertinent, customer signed documents to show her consent, by signature, at the time of the sale.

  Customer response

  12/14/2023

   
  Complaint: 20875897
  
  I am rejecting this response because:

  The question wasn't rather I signed paperwork, it was the fact I was asked to sign papers that were blank. I did find out a few weeks ago there are many complaints on all the ******* dealerships for taking advantage of people and why would you need my permission to send me these documents that I said I don't have. You want to make your case you just send them, you don't wait so you can "look" good for other people. Have you sent them the video you say you have. No, because that would show I'm right. Please, I never agreed to a warrenty. I wouldn't take my *** to a GMC dealership, I take it to **** I would have and probably did say I didn't need it if I was asked. I only went to Omeara to trade for the other car. But yes, I have now downloaded the documents. But that wasn't all of them. I think they are still hiding the fact I'm right. But obviously, ******* could care less about their customers. Which that's on them, not me. Why would I have to call and leave messages for someone over and over if you had good customer service. Please spare me you lies. The salesman saw me as an easy target and took advantage. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Truck was stolen and found, so I brought it to OMEARA GMC a certified GM dealer to fix my GM vehicle and the mechanics fixed items that they thought would do it without driving it to see the full extent of the problem then told me it was all fixed and drivable so I got an UBER from **** to ****** and when I went to drive my car home it was literally undriveable and had no gas in it so I knew they had never test drove it after they fixed it or even before they fixed it to see what damage there was, and I had turn around and drop it back off..... mind you this was after about two months of waiting for the fix. After I dropped it back off i waited just about two more months and they called me up and said the vehicle was ready to go and I could come back down to ****** and get it. So I got a ride back to ****** and took my vehicle for a spin and couldnt even make it down the street (grinding, shaking, bumping, ect) and had to turn around back to the dealer and they said they took it for a test drive and it was all good...... which it wasn't and now I wasted another trip down to ****** for bad work and stupid excuses and all the work they apparently did on the vehicle did not help the car or the drivability.

  

  Business response

  08/22/2023

  This vehicle was stolen from the customer and recovered and brought to us. In insurance claims, our hands are tied and we are only allowed to make repairs approved by insurance and we are at the timing of the adjusters.  We reviewed the vehicle  and contacted the customer's insurance (Progressive) immediately.  Progressive came out and inspected the Hummer AWD and authorized the following repairs: replace Rt front axle, replace pass side window, replaced front pinion seal, replace transfer case seal, and the power steering rack. Additionally, and because of AWD, we recommended to the customer and insurance company to replace the tires, which were not included in the insurance approval.  The Hummer front tires were less than 4/32 and the rear are like new.  We recommended the tire replacement as on all wheel drive vehicles, the transfer case will get damaged from the different tires front/back and the vehicle won't drive well.  ************* and customer declined the repairs.
  
  The customer came to pickup this vehicle and was not satisfied with the way it drove. Our technician looked at the concerns and told **** he needed tires and the front shocks. At that time **** called his Insurance and had them come back to look at the additional repairs.  After a month, Progressive finally told us to replace the front shocks but did not approve the tires, but the customer was still not satisfied. Our service manager spoke to **** and told him he should still consider replacing the tires so we can eliminate that issue and resolve any future  damage to the transfer case, and offered a discount on the tires. ************* paid the first invoice and the customer wanted us to refund the payment to him for the labor we charged the insurance.  We told him we were not able to refund him for the insurance payment.  We did test drive the vehicle.  We made all approved insurance repairs.  We did recommend tires as the next step to solving the customers concerns, and he declined. 
  The customer has told us not to touch his vehicle he will get it towed. Customer still owes us insurance payment for second repairs of $1,196.75. **** has not responded to our email.

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We went on memorial day to the dealership to look at cars. We made a deposit of $500 for a truck that we were intrested. The salesman told us if we dont want it we would get the money back. The next day i sent him a text that we were no longer intrested and he just said come tomorrow for the check. I went and nothing was there. I talke to the manager and he said the check needed to be written. Per the manager it was sent in the mail on June 10th. As of today July 13th we have not received nothing in the mail. I have called and left messages and went into the dealrship. I want my money back.

  

  Business response

  07/14/2023

  Refund check was returned, the name and address provided to BBB does not match the address provided to the dealership.

  Customer may pick up the refund at *************************************************************

  Thanks

  Customer response

  07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩