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          Business Profile

          Cryptocurrency Exchange

          CTALL Crypto Group Limited

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Cryptocurrency Exchange.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/22/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I have used this platform for trading and successfully completed multiple withdrawals. Myself and my wife have our own accounts and we have both had withdrawals pending for over 2 months. You can only chat with customer service on their platform and they dont respond anymore. There is a place to leave a complaint/issue, funny thing is, that option doesnt work. There is no phone number to call or email address to mail. We have thousands of dollars sitting in this platform and no way to withdrawal our funds. The people we had communication with in a trading group also deleted their accounts on WhatsApp. So there no longer any help either. I have screenshots from multiple communications with customer service when they were communicating on the chat and when they started ignoring us. All we want is our money. Please someone help! If anyone reading this found a saluting to this problem, please let us know! Thank you BBB for all your help!

          • Initial Complaint

            07/29/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Worked with this business through cryptocurrency exchange through Ctall brokerage company. I was trying to make a withdrawal of my funds. They will not respond or explain how to withdraw from their platform to my Crypto.com account. From what I have read in other complaints, they are having the same problem. All I want is my money back.

          • Initial Complaint

            07/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I made an application for withdrawal of currency. Now have been waiting for over 3 weeks and customer service won't answer me or even try to establish communication over the 100 I'm trying to withdraw. There are also other issues with the platform such as glitches and dropouts during trades I've lost more than $100 with this company but all I want is my hundred dollars that I still had available. When the company knows a rightfully stolen thousands and thousands of dollars from me making my trades fall through with their glitches but I'm not complaining about that I just want the $100 that is still mine.

          • Initial Complaint

            06/03/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            CTALL is supposed to be a cryptocurrency broker. I put money in made profits which they refuse to honor and send my withdrawal which they approved and now wont answer any inquiries

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          Denver, CO 80202

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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