Reviews

NIGHTMARE of a company! Won't honor warranty issues reported within the 1st year of residency. ********** customer service. We were warned and were told things were better, then that things would get better and repeatedly told to give them another chance (at least 10 times). It NEVER improves or gets better and is markedly WORSE. 100% disappointed throughout the whole process. As much as we wanted to love our new house, we NEVER would have bought a home from Oakwood if we knew what we know now about Shazam and the emotional angst it has caused us only to STILL be denied the warrantable issues we reported in the first year of residency. I have 10+ documented follow *** in writing and because they do ANYTHING they can to NOT service your home or spend any money on their admitted mistakes, you are left with an uncomfortable living situation in your own home, BLACK MOLD, and you have to foot the bill yourself. We bought a new build before and the builder fixed the issues the same day with apologies and zero push back. Shazam will blow you off repeatedly, push you off with EVERY excuse in the book, hoping you go away. If your door is off it's hinges, they will tell you it still opens and closes and nothing is wrong. Oakwood and Shazam are a complete joke and not in favor of the customer. You think you spend good money for a good house, but the quality is 100% shoddy and then they won't stand behind the product or warranty, and will bully you at any cost. I cannot emphasize enough to not buy a piece of junk from them, because you will have a mortgage on a noisy, moldy house, even if you spend copious amounts of time (away from your job) to constantly follow up and document everything. They WILL find a reason not to help you with bold face lies and excuses, even if the issues are warrantable. RUN from this company!!!

In September of 2023 the homeowner found two spots from a leak prior to closing.   These areas were assessed and cleared by licensed companies before any repairs were made.   All areas were addressed and all repairs completed.   The most recent claim that was put in by homeowner had nothing to do about a leak, it was about noises in the **** system.   This was looked at by a tech and like previous complaints of this issue and licensed **** company had made repairs and told homeowner that vents can make noises when heating up.   Homeowner was explained this and told that " oil canning " can happen with the vents and would not be covered under the Limited Warranty. 

The mold issue was reported in writing and with a video to the builder PRIOR to closing yet the builder made the decision to lie to us and covered it up. Luckily, we had further damage from said leak and it was discovered that the builder covered it up and did not remediate prior to closing. Fortunately an honest trades person reported it to me during related repairs and has since been rectified, however the issue was that the builder chose to cover it up and give me a house with black mold. Just because its been rectified does not mean it didnt happen. As far as the **** issue which has been repeatedly reported to Shazam since Jan 2023 and well within my warranty, its not oil canning. Ive repeatedly explained this to Shazam and asked them to send a reputable person that can hear to come and listen to the constant thumping we are experiencing, but they continue to refuse to help or even diagnose the problem. The **** company never mentioned oil canning to me during their visit. Also, this is a heat issue and the **** tech came on a warm day. I proactively contacted Shazam prior to the trades visit and told them it was a bad day to send the **** company as we may not be able to duplicate the sound adequately and was told to keep the appointment and they would resolve anything later if it was not rectified that day. Now they are refusing to send a person with adequate hearing to listen to the noise and refuse to send the **** company back to fix the problem. I was also promised multiple times by multiple different people in writing that they would fix the issue however, as you can see, they are no longer honoring my warranty issues by fixing this and now saying the issue is something completely different without even hearing it. The noise is excessive and louder than a typical **** system. Its not oil canning and is warrantable.

The mold issue was ***orted in writing and with a video to the builder PRIOR to closing yet the builder made the decision to lie to us and covered it up. Luckily, we had further damage from said leak and it was discovered that the builder covered it up and did not remediate prior to closing. Fortunately an honest trades person ***orted it to me during related ***airs and has since been rectified, however the issue was that the builder chose to cover it up and give me a house with black mold. Just because its been rectified does not mean it didnt happen. As far as the **** issue which has been ***eatedly ***orted to Shazam since Jan 2023, well within my warranty, it was NOT ONCE previously diagnosed as oil canning by any of the previous Shazam ***** nor the ************. Its not oil canning. The sound is totally different. However the new *** who stated to me that his hearing is shot, he doesnt even have authority to approve my claim because hes new and is also afraid to have eyes on him from his employer is the only person who has misdiagnosed the issue as oil canning. Ive ***eatedly explained this to Shazam and asked them to send a ***utable person that can hear to come and listen to the constant thumping we are experiencing. The **** company also has never mentioned or diagnosed the noises as oil canning. Also, this is a heat issue and the **** tech came on a warm day. I proactively contacted Shazam prior to the **** visit and told them it was a bad day to send the **** company as we may not be able to duplicate the sound adequately and was told to keep the appointment and they would resolve anything later if it was not rectified that day. Now they are refusing to send a person with adequate hearing to listen to the noise and refuse to send the **** company back to fix the noises. I was also promised multiple times by multiple different people in writing that they would fix the issue. The noise is excessive and louder than a typical **** system. Its not oil canning and is warrantable. Why would 5 people have the same professional opinion, but you believe the self proclaimed hard of hearing, new guy? Why arent you fixing the issue or even reaching out to me to resolve this or discuss this? Thats terrible customer service, period.

Avoid at all costs! ******** builder and worse warranty team. Don't be one of the 1000's of customers who are being told "I told you so!" Please Please Please AVOID THIS BUILDER AT ALL COSTS. Do your due diligence, read the reviews, read the MULTIPLE court cases, watch the social media posts. Don't put you and your family in a financial bind buying a crappy built house from these guys. I read the reviews and i thought that it can't be that bad... we bought anyways and it has been nothing short of a nightmare. The biggest regret of my life. Trust the reviews, trust the lawsuits, and AVOID THIS BUILDER! *** - If a customer posts a complaint, their review is deleted. Imagine all the negative reviews they would have if all the people with legitimate complaints could post a review to be read as well!!! Instead, BBB deletes negative reviews from people who file complaints. *********************************************************************** if you don't believe me.

Mr. ****** thank you for being patient, After Shazam reached out and spoke with you on the phone 9/18 , We have gathered more information about the items that were discussed. We will be following our warranty guide lines for construction defects and manufacture warranties to assist with these items.. Our Shazam rep. ***** will be reaching out Tuesday the 9/24 and explain the next steps that Shazam will be taking regarding the discussed items.