Complaints

• Initial Complaint

  01/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Very bad experience with this scammer ********************* and **** What **** appears to be doing is trying get you to pay for introductory seminars for a few hundred dollars, then con you into signing up for the big seminar that costs tens of thousands of dollars! For example I signed up for a day course from a *********************...only to discover that to get the rest of the material it costs $13,800 for a weekend boot camp or $48,000 to join ******** ******************* This whole thing is a scam.Check it out here: ****************************************************************************** When I complained to the **** director ********************* about all this and asked for a refund as promised in their guarantee, the guy got all bent out of shape and blew a gasket. He was snarky, rude, unprofessional and even said instead of refunding to my credit card, he was going to send me a check by snail mail. . I have filed a fraud complaint with my credit card company.Also, **** even charged me twice for the same course, then acted like it was my fault.This fraudster has still not refunded my money. If this complaint does not produce a refund, I've informed this scoundrel I am filing a criminal fraud complaint with the police.

  Business response

  02/14/2023

  On Tuesday, December 8th, ************** requested a discovery meeting with *********************, **** Executive Director. ************** had questions regarding which tier of membership he should join. During that 15-discovery zoom meeting, **** explained the membership tiers to help ************** decide which was best for him. Additionally, **** discussed upcoming events and said that once ************** had joined as a member, he set up a zoom membership orientation so that **** could take him through the website to help him best utilize the resources included in his membership.
  

  On December 22nd at 1:54 pm, ************** emailed **** stating that he had been double charged.
  

  On the 22nd at 2:30 pm, as part of quality assurance, **** asked **************, "Did we double register you, or did you sign up for this one before the bundle!"
  

  At 2:35 pm on 12.22.22, ************** responded to the previous message with, "No, I signed up for the bundle the day before I registered for ****'s course. I don't think I realized it was part of the bundle at the time."
  

  ****************** complaint to the BBB stated, "**** even charged me twice for the same course, then acted like it was my fault," which was a false statement based on his response. (*In the attached correspondence, you will see the email referenced above in his response at 2:35 pm on 12.22.22).
  

  As the holidays approached, ****'s hours of operations were altered to be closed from December 23rd through January 3rd.
  

  On Sunday,December 25th, at 11:31 am, ************** asked for a refund stating a lack of trust based on a lack of response on a holiday weekend.
  

  **** responded to ************** on Wednesday, December 28th, stating that we would be more than happy to issue a refund based on the cancelation policy stated on the **** website (www.icorockies.com/event-policy).
  

  **** was able to refund ****************** double-registered workshop minus admin fees ($112.50) back to his credit card he used to register.

  The reasoning behind the administration fee is to cover loss of revenue that results in merchant fees for credit card processing when a purchase is made and/or refunded.

  While his membership and workshop bundle fall under products, the website's functionality only allows **** to issue refunds via check for "products."In ****'s correspondence, we asked where he would like his check for the remainder issued.
  

  He responded that receiving a check was unacceptable and would dispute the charges with his ********************** Visa.
  

  As a business owner, when a dispute is made, we must wait to receive and respond to paperwork issued from the bank, in this case, Chase.
  

  On January 4th at 8:53 pm, **** received a very vulgar and threatening email from ************** stating that if this was not remedied, he then threatened **** with filing criminal charges. Again, because ************** chose to dispute the issue, ****'s hands were tied until we received paperwork from ********** not to issue a refund twice.
  

  Both times that ************** has requested immediate action have been during non-business hours, not receiving these requests until regular business hours resume.
  

  The remainder of ****************** complaint rests solely in speculation as he has jumped to conclusions in his defaming statements as a means of retaliation. According to **** records, ************** has not attended any in-person events to make such a bold statement.
  

  In a ****** business review by ************** (***********************),he stated, "**** even charged me twice for the same course, then acted like it was my fault for not understanding their registration system." **** DOES NOT HAVE ACCESS TO ANY CUSTOMER FINANCIAL OR BANKING INFORMATION; therefore, it is impossible for **** to process a payment or registration. Not to mention in email correspondence ************** admitted that he was responsible for registering in error.
  

  **** is regarded in our industry as a trusted and verified organization through our almost 500 members and hundreds of students who come through our ongoing workshop series.
  

  **** has been operating for 15 years, and thousands of real estate entrepreneurs have come through the doors producing some of ********** most successful real estate entrepreneurs.
  

  **** is required through annual compliance with the ****************************************** to provide and operate in an ethical environment. In addition, **** has received multiple awards for excellence and overall association of the year. **** believes these accolades would not be obtainable based on the behaviors ************** is projecting upon the organization.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩