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Complaint Details
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Initial Complaint
09/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a Paramedic Refresher course from MedEdNow. Upon starting the course, I watched the intro videos and instructional videos, which didn't correlate with what was on the site. I then began my courses and had issues with the courses. I attempted to send email's to their customer support and received no replies. I then went to attempt to do my online zoom sessions and am not able to access those either. I made attempts to call the business and leave a voicemail and received no contact back from them. Everything I keep seeing wants me to pay more money for products that I already bought. I would like my money back for what I paid to enroll in this program. This program seems like a scam.
Business response
10/19/2022
Good Afternoon,
*********************** purchased a Paramedic Refresher on Sept 18th and followed all instructions to go to the learning website per sign up emails. He watched the instruction videos and began his classes. On Sept 19th he emailed in a support ticket about a course he was having an issue with but by the time support went to resolve the issue, he already had completed the course. There was no response to that support ticket since student resolved issue on their end. We did not receive any voicemails or other support tickets from ********************* about any other issue or requested refund on his end. The logs that are attached show him completing classwork and even taking his Zoom classes he needed, noted on Sept 29th. He is seeing products that are asking him to pay more money and if he would have called or sent a support ticket in, we could inform him he is going to the incorrect website and to follow the instructions per sign up emails or emailed him a link to have on file. We also state bookmarking the page for the learning website in emails and welcome videos. He has logged into his account up to October 7th, per attachment but we have not received anymore emails, support tickets of phone calls.Customer response
10/20/2022
Complaint: 18059676
I am rejecting this response because:Here is the email I sent about logging on to two different zoom classes and nobody showed up. I never got a response to my email.
Sincerely,
***********************Business response
11/06/2022
Classes were held on Sept 21st 10:00-15:00 EST and 20:00-23:00 EST unless this email is referring to a different day. There were classes also held on Sept 15,16th and 19thCustomer response
11/07/2022
Complaint: 18059676
I am rejecting this response because: I was logged on during the correct hours and nobody showed up, both of the classes I was logged into at 8pm and 10pm, nobody showed up. If Im paying for a class then someone should be there or at the very least notify the students that the classes are cancelled.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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