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          Business Profile

          Music Store

          Vinyl Me, Please

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Music Store.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On September 5, 2024, I placed an order with this company. It was an order using $300 of store credit that I had accrued over the years. It is now November 5, 2024 and I still do not have my order. All items in my order are IN STOCK. **************** takes a week to reply and when they do, they provide irrelevant information and do not answer my question as to when my order will ship. I can see other comments on this BBB page signaling that this is not an isolated issue. This company is becoming fraudulent and sketchy.

          • Initial Complaint

            09/10/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On July 10, 2024, I placed an order for seven records. All were in-stock. I was charged $216, the full balance of which I had on credit. I selected "bundled" shipping, which is noted that items would ship once they are all in stock. As noted above, these items were in stock and should have shipped.More than two.months after I ordered and PAID IN FULL, VMP has yet to ship my order. Two of my three efforts at contacting customer service have been ignored. The only reply I have received told me my order was being held without any logical reason pending what I did with my Record of the Month. For the last three months of my membership, I declined the record and took a credit.I simply want my order, for which I paid. I'm pretty certain that charging a customer money and not providing the goods is absolutely illegal. Because *** charges customers cash in advance for membership, meaning that they take money in exchange for credit, I cannot call my credit card company and protest the charge.*** should be fined for how they conduct business given what is happening with my order. It is essentially a scheme.Again, I simply want what I paid for -- more than two months ago. For what it is worth, this company's customer service is a joke.

          • Initial Complaint

            08/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I pre ordered 4 records. I dont want the records anymore and would like my money back since some are not being made at the record plant they said they were going to be made out. Ive emailed customer service multiple times and just get same response. *** told them I just want to cancel the preorder items and get my money back, they wont respond and its been almost 2 weeks. I just want my money back.

          • Initial Complaint

            12/12/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I've ordered a vinyl from this company. Never sent the product. I've contacted them on all platforms with several messages and emails and they're ignoring all of them. If you look online it's a common practice to them.

          • Initial Complaint

            06/27/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            April 19 ORDER #******* The address they ship to is a PO Box. I go to that box once a week as it's 45 minutes away and secure.I would click on the box "Track order with shop" which still SAS delivered 4 hours ago. It said that for over a month now. Post office says delivered. I NEVER RECEIVED THE PACKAGE. I WENT 3 WEEKS IN A ROW. They still have not replaced it nor refunded a dime.

          • Initial Complaint

            06/14/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            This membership is extremely expensive. The company will not respond to my many messages asking for tracking of the item. Im seeing countless examples of the product on social media but yet do not have a tracking number or response from this company. Display absolutely no customer service.

          • Initial Complaint

            11/28/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            It is very frustrating that I had to contact this company over 3 album pre-orders that I made in September 2022. I was receiving promo emails about the albums being available, so naturally I assumed that I would be receiving shipping info about my order within a few days. After about a week or so, I hadn't received any sort of update, so I contacted the company to see if they could give me a status update on my order. When the service rep responded she said that my items would be sent out in the January box for members because they were preorders. I asked about the delay because I'm not a member, and all of the albums showed that they were available on the website. I then received a response saying the the issue was the ********************* album and that they can remove it, so I can receive my other albums sooner. I asked for clarification on the reason for the delay on that album or if I would be able to get it sooner, but I did not receive a response to those questions.Yet, I have gone into different forums to see that people who didn't pre-order the album had already received their copies of the ********************* album, and I am being told that I will have to wait until January in order to receive my albums?And the solution that the customer service person gave me is unacceptable! Why should I have to cancel my order and repurchase in order to get my items? This situation doesn't make any sense! It's so frustrating that they will not take any accountability for the obvious mishandling of the situation and instead, basically told me to I'll just have to wait or cancel my order.

          • Initial Complaint

            10/13/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Attempted to buy a number of products from the website (Vinylmeplease.com) 8 days after my annual auto-renewal was processed. The website said I qualified for a $25 discount for spending $150. The discount was not being applied at checkout, was understandable since my actual sub total was $148.I then went back to the shop page and clicked through the promo banner to add another item. I added the cheapest item, $6, to my cart to qualify for the $150 sub total, but was then blocked from completing my order because I of shipping qualifications.When I contacted customer support providing ********************** to understand why I wasnt able to complete the transaction, I was told they couldnt update my order (that I never placed). I had a number of unsatisfying follow *** with the customer support team before being told I could not complete my order because I was shopping different categories of music(Holiday vs regular store), and this was not allowed in the promo - though it was not being disclosed on the site.Since VMP is unwilling to effectively provide customer support or disclose their promotional offers clearly I requested the membership that was renewed less than 2 weeks prior be cancelled and refunded - and was told that would not be possible, but they would cancel the renewal for 9/30/23.Customer Service request #****** Annual membership Invoice #******* Invoice Date 10/1/22 (no new monthly service has been provided since this time)Invoice amount $429.93 Also attaching screenshots of the mis-rerepresneted promo offer and my invoice.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3000 Lawrence St

          Denver, CO 80205

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          Customer Complaints Summary

          8 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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