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Complaint Details
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Initial Complaint
01/30/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a truck on a trade in a couple of days before Thanksgiving of 2024. Within 24 hours, the purchased truck was taken back to the dealer because we noticed some issues such as the heaters in the back were not working. The dealer told us we needed to take it to the Omeara **** dealership to have it fixed. When we took it in to Omeara **** we were told that they did not perform an inspection on this vehicle even though Volkswagon told us they did. They noted other things wrong such as transmission issues. Additionally, the ** dealer did not provide us with any bill of sale, warranty information at the time of the purchase to which we had to ask 4 times to receive. They lost the documents. We also found out that when we went to put tags on the purchased vehicle, the ** dealer never transferred the ****** to our trade in out of our name which put us at a huge risk if something had happened during that time. The *** had to transfer the title. Today, our purchased vehicle is going on over two weeks of being in the shop at the **** Omeara and we are being asked to pay $250 because the 90 day warranty doesn't kick in until 90 days and the dealership is supposed to take care of this per an email from the manager ****** Tisitshishvilli. However, **** ******, a different manager at ** dealer refuses to pay for this and nobody can provide me with an explanation on the title. I was not allowed to purchase an extended warranty either which makes no sense to me. **** ****** refuses to get on a call with me and wouldn't even come out of his office when we went to the dealership. This is beyond customer dissatisfaction as this dealership is obviously doing something that questionable and does not want to be honest about their vehicles. I also found out that the "inspection" on my vehicle wasn't ever performed and had to have over $7k in transmission repairs done. This dealership needs to be investigated!!!
Business response
02/03/2025
Our customer is actually the complaints husband. We have spoken with him and agreed to cover the deductible. From our understanding customer is satisfied with outcome.Initial Complaint
01/22/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Dealer inflated agreed upon price by $3211 without disclosure or documentation, then rolled this additional unexplained fee into the loan amount. Dealer has ignored requests for documentation, clarification, and correction. We have filed ************************ Complaint. We are filing complaint with ************************* also.We purchased a 2024 used VW Tiguan at OMeara VW Thornton ** with mileage 5266 on 12/20/2024. On obtaining plates from the registry on 1/21/2025 we paid a higher than expected registration fee that was based on a higher cost vehicle ($631.44 fee vs $501) . We investigated and found OMeara ** added $3211.80 above agreed upon price, then added this amount to the loan, inflating total loan cost by $********** day of purchase, sales person **** ******** told us the car is under manufacturer warranty. No representation of additional warranty for purchase was made. We did not see documentation of, sign, or agree to additional warranty but we suspect this was added anyway. Finance Manager ******* ******* appears to have added this to loan agreement without transparency eg did not provide documentation to show the additional cost, did not discuss, explain, or mention additional cost. Neither Mr ******** or Mr ******* provided documentation of original advertised price when asked. We asked for this verbally shortly after purchase and again in writing 1/21/2025 and have received nothing. We have found proof of original advertised price subsequently. We also asked for and never received all pages of Retail Installment Sale Contract, which include neutral binding arbitration details and sellers right to cancel details. Resolution: Pay Mr ******** immediately for illegally applied hidden fees to reduce loan amount ($4505.00); pay buyer for excessive ownership tax paid at registry ($131.44) for total refund $4677.44. Alternatively, car is returned, dealer refunds $20,000 down payment on day of car return, parties agree to cancel contract.Business response
01/24/2025
We have discussed with Mr ******** and agreed on settlement. It's our understanding he is recalling this complaint. Thank you.
Customer response
01/30/2025
**Response taken over the phone by BBB staff**
This has been resolved.
Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This dealership takes advantage of their customers. I had my car in for an oil change, an inspection, and a broken headlight. The paper work check list they gave us didn't have any recomendations for the engine and their check list did not find anything wrong with my car. We paid $550 to have the headlight replaced but that didnt fix it then they wanted another $600 to fix the headlight. They kept my car for over a week and I had to pay over $3,000 for everything. Then I drove less than 100 miles and then the engine completely broke down and was leaking oil everywhere. The dealership said the car needs a completely new engine now ($23,000). The dealership refused to take any responsibility and refuses to pay to fix my car. They won't even cover the fee to have the car towed to their shop ($400). Take your buisiness elsewhere, these people only want to take your money and don't care about the customer.Business response
07/18/2024
Upon review and inspection what we have found is : We found oil leaking from the back side of the passenger side cylinder head and the engine has a knocking noise from some sort of internal failure resulting in the need of engine replacement. We checked the areas in where we worked for the oil change the drain plug and filter housing are both dry with no signs of leaking or failure from our repairs. We also checked the engine oil level was low (leaking) but still in operating range. Please see attached photos of drain plug and filter housing and signs of leak on right side of engine.
Unfortunately dealing with high mileage cars (*******) and due to the internal nature of the failure we have no way of predicting future failure of engines. We told the customer if it was something we caused we would take responsibility. Upon inspection we feel we bear no responsibility for the engine failure or the tow bill. I would also like to point out the inaccuracies of the statements given. Total cost of original repair was ******** and the car was driven 534 miles after our oil change and before breakdown/ and tow in. We sympathize with the customers circumstance but we are confident that we are not responsible for the engine failure.Initial Complaint
02/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The dealership sent me a buyers order for 2018 Maserati Quattroporte VIN ***************** on Tuesday 30JAN2024 at 1:36pm EST for the amount of $44,576.66. 2 hours later I sent the dealership the bank draft paperwork. The deal was done. 2 days later 01FEB2024 I was informed that the vehicle had been sold out to a different person AFTER I had sent the paperwork.Business response
02/07/2024
Our apologies that you werent informed same day that the vehicle had sold. At times, multiple clients can be working a deal on the same vehicle, and the first customer to secure financing/submit payment and complete the contract will get the deal. In this case, another client simply closed more quickly, so the contract went to them.Customer response
02/08/2024
Complaint: 21234266
I am rejecting this response because:That is not the time line that occurred.
******* sent me the purchase order and less than 2 hours later they received the banking draft statement
Sincerely,
*********************************Initial Complaint
10/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This car dealership sold me a broken car. The car had not received an inspection during my purchase near the end of august of this year. During my test drive I mentioned multiple issues this vehicle had and was advised they would repair it was also told they would pay for the repairs. Now they are refusing to pay for repairs and this car has only been in my possession for a few days since I purchased it.Business response
10/31/2023
At sale, we authorized Sil-Ter Har to diagnose an inoperable radio. Sil-Ter-Har was booked out, so client finally got vehicle back from them on 10/3. During inspection/diagnosis, Sil-Ter-Har added an additional $3500 in unauthorized maintenance & repairs, along with replacing the radio.
Were working with Sil-************************** on getting this bill straightened out, as we didn't authorize repairs.Initial Complaint
10/01/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased used **** *** M3 from ******* Volkswagen of ******* Car has 'check engine' light when i received the car. I have already spent $4,900 for repair.Need to resolve check engine light in order to smog and register in **********.Mechanic found head cylinder is damage, estimate repair $5,000. Request dealer to help with this repair work. I was not aware of the 'check engine' light and would not have purchased the car.Business response
10/05/2023
As the client described, we knew he was out of the country during the purchase. We expressed concerns to him about the vehicle sitting for an extended period of time before he returned. Client expressed he wasn't concerned and wanted the car delivered. We delivered vehicle as agreed upon, without a check engine light & are not able to pay for repairs unrelated to our transaction.Customer response
10/05/2023
Complaint: 20680664
I am rejecting this response because: these issues were present on the car, and does not happen sitting idle. Attached photos of the damaged cylinder head gasket.I understand ******** car dealers are required to provide a passing emission test or a voucher good for one emissions test at the time of sale. This was not done.
Per Colorado DMV website, "Starting Aug. 10, ****, auto dealers will be liable for recently purchased gas-powered motor vehicles' compliance with Colorado emissions standards for five days after purchase. The period was extended from three to five business days after purchase in accordance with the ********************* Vehicle ***************** Systems Act (SB 22-179)."
Sincerely,
*********************Customer response
10/05/2023
Complaint: 20680664
I am rejecting this response because: these issues were present on the car, and does not happen sitting idle. Attached photos of the damaged cylinder head gasket.I understand ******** car dealers are required to provide a passing emission test or a voucher good for one emissions test at the time of sale. This was not done.
Per Colorado DMV website, "Starting Aug. 10, ****, auto dealers will be liable for recently purchased gas-powered motor vehicles' compliance with Colorado emissions standards for five days after purchase. The period was extended from three to five business days after purchase in accordance with the ********************* Vehicle ***************** Systems Act (SB 22-179)."
Sincerely,
*********************Customer response
10/05/2023
Complaint: 20680664
I am rejecting this response because: these issues were present on the car, and does not happen sitting idle. Attached photos of the damaged cylinder head gasket.I understand ******** car dealers are required to provide a passing emission test or a voucher good for one emissions test at the time of sale. This was not done.
Per Colorado DMV website, "Starting Aug. 10, ****, auto dealers will be liable for recently purchased gas-powered motor vehicles' compliance with Colorado emissions standards for five days after purchase. The period was extended from three to five business days after purchase in accordance with the ********************* Vehicle ***************** Systems Act (SB 22-179)."
Sincerely,
*********************Initial Complaint
04/25/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I dropped off the vehicle in OMeara Volkswagen in 104th Ave in Thornton For Recall And Airbags Light issue on my ***** Mile 22 VW and when they finish the work I been asking about riders for the pick up of the vehicle they told me the maximum limit at 10**** That is he can drive and I was 18**** away from their so I been told him I can go the some hertz rental car place that could be nearby VW in 104 Thornton so I been telling him the local about E ********************************************** because I am at ************************** I told him the hertz that was between middle of both us but he told me no is 14****s away from him hes max **** at 10**** then I ask him what about the **************************************************************************** He been told me no again then I ask him to pick the place he picks ********************************************************** my location to the place he tell me to go is 23**** away from me and just 10 **** from him but is at different directions from my location to vw is less than the location he gives to me and he told me after I told him about that then he told me ok he just dont want provide the ride what a rude He is not helping both us and just increasing the problem making fun with it and the last word he been told me is he just dont want provide the ride what should I do then I just tell him ok that is very Volkswagen he told me ok them we stop chatting I have different cars I can wait to the night my friend get of the work and drop me but u guys will be close time so I been ask for the ride but they so so disrespectful and not trying help customers outBusiness response
04/26/2023
Our apologies for any miscommunication and the poor customer experience ***************** It is true that our delivery service is only available within a 10 mile radius, and *********** is far outside that boundary. Our service advisor was trying to accommodate as best possible, but clearly we failed. The Service Manger is reaching out to *********** now to make special arrangements to meet his pickup needs. Please let us know if any further issues remain.Initial Complaint
03/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My wife and I purchased a new vehicle from this dealership in September 2022. We have been making all payments on the vehicle. In February 2023 we received a call from Omeara Volkswagen stating that the paperwork we signed was accidentally shredded and that my wife and I need to go into the Omeara Volkswagen of Thornton as soon as possible to resign paper work. They assured us that there would be no issues and everything would remain the same. My wife and I went into Omeara and signed paperwork as they asked. A week later while trying to secure a loan find out our credit took a massive hit due to Volkswagen reporting that we have not made any payments. We have in fact made all payments with bank statements showing this. I spoke with OMeara general manager ******************* and was told he would look into the matter and get back to me however this never happened. I called every day for over a week asking to speak with ******************* but was given an excuse everytime and that he would call me back. ***** has yet to call me back and Im being told on vacation now. This dealership has ruined out credit and failed to communicate in any capacity. There is a complete lack of accountability that seems to stem from ******************* general manager down. Due to OMeara Volkswagen inept handling of our contract we our unable to secure another loan due to our credit score.Also after comparing the two contracts that I signed it is clear that there is a different price on the contracts. I need an explanation of the discrepancy in the numbers.Business response
03/14/2023
Unfortunately this was an error made by Volkswagen *************** so there is little we can offer. Once a sale is complete the finance portion is no longer within our reach as that relationship is between customer and bank. We've reached out to VW Financial and the response we received from them is that they have been in communication with the customer and are making a one month's payment as goodwill for their error. In addition, VW Financial reports that they have not reported any late or missed payments to credit bureaus. We never want our customers to have a bad experience, please accept our apology on behalf of Volkswagen Financial.Customer response
03/15/2023
Complaint: 19590745
I am rejecting this response because:
They have infact reported late/non payments I have attached 2 screen shots showing this. VW credit was not the one who contacted me demanding I re sign paperwork. OMeara Volkswagen of thornton contacted me specifically Sales person ***** and finance manager ******. The problem has occurred after I was made to sign a new contract that by Omeara. I still also need an explanation as to why there is a price difference on the two contracts. Was this a sneaky of having me sign a contract to pay more money? I trusted that Omeara was acting in good faith and responsibly only to have my credit ruined and life put on hold beacuse I cannot secure a house loan with the current state of my credit. I was guaranteed and assured by Omeara everything was fine and would remain the same. This is the reason I am asking for $3000 compensation.
Sincerely,
*******************************Customer response
03/19/2023
I have attached the documentsInitial Complaint
12/21/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I was sold a vehicle service contract and I was not aware of it on the finance ***** ***** the unscrupulous sales manger there said I cant cancel it. I have every right to cancel a vehicle service contact I do not need on a brand new car. $3,000.00 is a lot of money and Im not paying that when I dont need it on a brand new car. I already talked to VW corporate and they said the dealership has to cancel I spoke with *** the finance guy he they directs me to ************ said no you have the ability to cancel this and I am NOT going to talk to that sleaze! I then today go into the dealership and he calls me a gay f***** and that I cant cancel the service contract that wasnt part of the deal. There was no deal. I bought a car and they didnt say they had to be a part of it. I am so upset and Im tears! This is a gay hate crime! I want this service contract cancelled now!Business response
12/27/2022
To begin, we refute any claims of discrimination at our dealership. Mr ******** accusations are baseless, false claim against us. This deal has absolutely nothing to do with Mr ******** sexual orientation, and is solely based on special finance needs. Due to Mr ******** credit issues and negative equity in his trade, the service contract was a requirement from the lender to qualify ***************** for the loan. This was made clear to him at time of purchase. He understood and was more than happy that we were able to get him qualified for financing and into a new vehicle, as we had worked over multiple visits to secure the deal. As we told him at time of purchase, with 12 months of on-time payments, his credit would improve and we would be able to trade him out of the current loan and get a better rate and payment when his credit issues improved. As discussed, we are able to cancel the service contract but it will not reduce Mr ******** payments.Initial Complaint
10/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In September of last year, I purchased a **** ****** Tacoma from ***************** of ******* near ****** ********. The dealership sold me a 2 wheel drive truck which was advertised to me at 4 wheel drive. This was a significant misrepresentation which did put my life at dangerous risk in regards to where I live. The ******* that I experience at ***** feet are treacherous and require a 4 wheel drive vehicle. I made it very clear to the dealership that I was looking for only a 4 wheel drive vehicle only.Since purchasing the vehicle I have had to invest about $5,000 in a new set of tires, snow tires and over $3,000 of that was in mechanical repairs (one year after purchase). The vehicle was sold to me in an unsafe condition.I have attempted to contact the dealership multiple times regarding all of these new repairs and the concern for my general safety in this vehicle. I have not received a call back. My vehicle is my livelihood. It is how I work. I absolutely needed a reliable vehicle. I have felt incredibly misguided and let down by this business. I have been concerned for my life in this vehicle multiple times.Business response
11/01/2022
****** was 100% aware of the vehicle she was purchasing. It was clearly listed on the contract/purchase agreement, the CarFax, the website and all other paperwork she received. Additionally, the sales Advisor made clear that the client was aware of what she was buying because initially the deal was worked as if not in dealership, and would be handled remotely.
Subsequently, as a matter of customer satisfaction, we agreed to purchase the new tires she requested last year. Although we didnt need to, we agreed to the purchase to earn a happy customer, and after that investment, we didn't hear any other issues from the client and all was resolved. Being more than a year after purchase, we are not able to accommodate any additional payments for repair bills.
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Get a QuoteCustomer Complaints Summary
11 total complaints in the last 3 years.
4 complaints closed in the last 12 months.
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