Online Retailer
Love and Moon BoutiqueFind BBB Accredited Businesses in Online Retailer.
Information and Alerts
Alert Details
This business has 1 alert.
Alert
On July 7, 2023, BBB could not locate a business registration with the Colorado Secretary of State.
Better Business Bureau checked the website https://loveandmoonboutique.com/ to determine when it was created and where it was registered. The website was created on August 1, 2022 and the webhost is NameCheap.
BBB reached out to Love and Moon Boutique to request ownership information.
BBB does not have sufficient background information on Love and Moon Boutique. BBB made two or more requests for background information from Love and Moon Boutique and did not receive a response.
Important Information
Advertising Review
On July 7, 2023, BBB contacted Love and Moon Boutique concerning the advertisement of their membership plan on, loveandmoonboutique.com. Specifically, the company does not adequately disclose the required membership fees when making a purchase on their website.
Love and Moon Boutique requires customers to become VIP Members when they make a purchase, which includes a monthly charge of $12.95. Consumers claim to be unaware of the membership when they make their purchase. In addition, customers are unable to cancel or get a refund once they are charged the membership fee.
According to the BBB Code of Advertising: Advertisements for a product or service that include an offer to sell consumers additional goods or services under a negative option should disclose all material terms of the negative option. Advertisers should avoid making vague or unnecessarily long disclosures that might include contradictory language.
Despite written requests, as of December 18, 2023, Love and Moon Boutique has not responded to BBB’s request for revisions and clarification in its advertising.For additional information on the Code of Advertising, please visit https://www.bbb.org/code-of-advertising.
Service Area
- USA
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