Rent to Own
Wider Reach LLCThis business is NOT BBB Accredited.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Entered into *************'s $1, 7day trial, full access membership June 20, 2024 Explored options of properties within database and was not satisfied with the program. Through their website, I followed the cancellation process and returned a general response with a phone number. On the page, it was directed to be aware of correspondence from ************* in all email folders, including spam, etc.I did not receive a response, but, once the 7-day period passed and I had not been charged, I was giving the company the benefit of the doubt to not charge my account further.This morning, when about to access funds for my child's wellbeing, I noticed that an additional $59.60 was pending from my child support account. Immediately, I called the company, who denied ever receiving any correspondence whatsoever regarding cancellation and refused to issue a refund without an extenuating explanation and lengthy process of 10 business days minimum. Upon insistence, I was "transferred" to the legal team's line, which only resulted in a disconnection after over a half hour of waiting (when projected 1-2 minutes). Again, call was made, "transfer" by another customer service person initiated, and after another 15 minutes (projected 3-5 minutes) of waiting, I had to disconnect for a confidential medical disability meeting with my attorney. At the end of this call, considering all the usage of my battery attempting to resolve this issue, my phone died before the end. My account still has the $59.60 pending from Rent2Own, and they have still refused to release the funds. I will be attempting to call again now, a 3rd time today.Business response
07/22/2024
Customer called 3 times on 7/12/24, we have no record of the customer contacting us prior to 7/12/24 either by phone or by email.The agent who took the call attempted to retain the customer with a discount offer and $25 shopping rewards even though the customer made it clear she wanted to cancel.Account was canceled on 7/12 per the customer's request and a refund issued on 7/17/24 for the $59.60Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
May 2024 subscription tried canceling several ways phone and email have not been contacted . Canceled by email 2 days after getting because it wasn't from my area not useful in any way to me so Canceled quickly. Didn't think any more of it until my card declined charge until I confirmed it (unusual charge for me). So I declined it called nothing emailed- nothing Hoped it was done happened again and everyday I decline it afraid to put more than $45 in my account because everyday they are trying to take it and I don't have that kind of money to loose it.Business response
07/22/2024
We have no records of the customer calling or emailing to cancel.7/17/24 the account was canceled, no refund was issued as no charges were collected.Initial Complaint
06/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I called and canceled the subscription on June 5 2024. On June 7 2024 they took another $49.95 out of my account. They denied that I was canceledBusiness response
06/19/2024
In response to the complaint filed by the customer on 06/14/2024, our findings show that on 03/10/2024, the customer successfully enrolled in a ***** trial membership for Rent2owninc.com. The customer did not contact us during the trial period to cancel the membership or after the membership commenced. As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership. All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.
Customers may contact our customer service center during business hours, email us or use our online Contact Us page anytime to cancel their service. Our customer service center contact number and email can be found on our website. In addition, our contact number is located next to the transaction on their monthly credit card statement. Again, the customer did not contact us during the trial period. We record all calls for quality assurance purposes and document all contacts. In addition, we provide customers with a cancellation number and send an email confirming the cancellation immediately.
Our records indicate the customer called on 06/07/2024 requesting a refund indicating she had canceled on 06/05/2024. We have no record of the customer calling us on 06/05/2024. During the call the agent offered the customer discounted membership prices in an effort to retain the account. The customer refused any retention offers and disconnected the call before the agent could complete the cancellation and refund process.
In summary, the customer's account was canceled on 06/07/2024 and as a one-time courtesy a refund has been issued. Please let us know if you require further information.Initial Complaint
06/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They tricked me into this rent to own thing and now they keep taking money off my card for nothing. They claimed they could give me a listing of rent to owns in my area for $1.00 charge. It never went through with my card. They take $0.75 per day. I want it to stop. They have done nothing for me. I want them to discontinue charging and not contact me anymore. They said they'd call back and never did. This is bad business and I wouldn't even rate them a 1 out of 5 star. Your assistance with this would be appreciated.Business response
06/12/2024
In response to the complaint filed by the customer on 06/07/2024, our findings show that on 05/20/2024, successfully enrolled in a 7-day trial membership for Rent2owninc.com. The customer was sent a link to the website for self-enrollment. She acknowledged the Terms and Conditions of the offer, including trial length, trial price, the monthly membership fee, and cancellation process, that are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up. As the customer did not contact us before the end of the trial, we attempted to bill the monthly membership fee, but no charges were collected.
Customers may contact our customer service center during business hours, email us or use our online Contact Us page anytime to cancel their service. Our customer service center contact number and email can be found on our website. In addition, our contact number is located next to the transaction on their monthly credit card statement. Again, the customer did not contact us during the trial period. We record all calls for quality assurance purposes and document all contacts. In addition, we provide customers with a cancellation number and send an email confirming the cancellation immediately.
The customer stated that she was being charged $0.75 per day. We do not have a $0.75 price point for any of our products.
Upon receipt of the BBB complaint on 06/10/2024 the customers membership was canceled. Please let us know if you require further information.Customer response
06/12/2024
Better Business Bureau:
The lady on the phone told me a $1.00 charge would be incurred, but she was unable to even get me into the site and said she would call me back. She never did and I couldn't find a clear way to contact the business other than phone and I cannot call during business hours as I am working then. I can show that my card was charged daily from this business, however, if my account has been closed and no further costs will be incurred, I am fine with that. I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. Thank you for bringing resolution to this and have a great day!
Sincerely,
*************************Initial Complaint
03/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On March 12th I paid a dollar for 7-Day trial to rent to own.com, on the third day I canceled it online. On the 22nd of March they charge me $49.60. When I call today to find out why they're charging me I was told you can't cancel online although it does say you can online and it verified it they're saying I would have to call into cancel and now they tell me I have to fill out a form and wait days and then they decide if I get my money back.Business response
03/29/2024
In response to the complaint filed on 03/23/2024, our findings show that on 03/10/2024, the customer successfully enrolled in a ***** $1.00 trial membership to Rent2owninc.com. On 03/13/2024 the customer attempted to cancel their membership online, but the account was not canceled and the standard monthly billing occurred. We offer our sincere apologies for any inconvenience to the customer.
On 03/23/2024, the customer called and spoke to our customer service representative who immediately canceled the membership and initiated the refund process. On 03/27/2024, a refund was issued.
No further action is needed. Please let us know if you require further information.Customer response
03/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
03/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I canceled my subscription before trial period was up. In fact I had changed my mind before I had even hung up the phone when talking to whoever was promoting them and she assured me it was canceled and I spoke with someone else on another occasion who told me the same thing. My issue is, they kept trying to bill my debit card and the debit card kept notifying me of FRAUD ALERT, and asking me if I made this transaction. Several times this happened over a few weeks so I finally canceled the card and got a new one..THIS IS MY REAL ISSUE AT THIS POINT. I received a new card and two days later they are trying to bill my new debit card!!!! How did they get my new debit card #? This business is obviously hacking and needs to be brought to a halt.Business response
03/21/2024
In response to the complaint filed on 03/17/2024, our findings show that on 01/22/2024, the customer successfully enrolled in a ***** $1.00 trial membership to Rent2owninc.com. On 01/22/2024 the customer contacted our customer service center to cancel their credit product with us but did not cancel their membership with Rent2owninc.com and the standard monthly billing was attempted. We offer our sincere apologies for any inconvenience to the customer.
In summary, the account has been canceled and no further action is needed. Please let us know if you require further information.Business response
04/09/2024
In response to the complaint filed on 03/17/2024, our findings show that on 01/22/2024, the customer successfully enrolled in a ***** $1.00 trial membership to Rent2owninc.com. On 01/22/2024 the customer contacted our customer service center to cancel their credit product with us but did not cancel their membership with Rent2owninc.com and the standard monthly billing was attempted. We offer our sincere apologies for any inconvenience to the customer.
In summary, the account has been canceled and no further action is needed. Please let us know if you require further information.Initial Complaint
03/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged 49 dollars 3 different times on my bank account and it was declined once. So $100 was taken from my account when it was only supposed to be $1Business response
03/21/2024
No account found under this name, email address or telephone number.Business response
04/09/2024
No account found under this name, email address or telephone number.Initial Complaint
03/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Me dicen que era solo 1.00 y ah sacando dinero de mi banco sin mi permiso y sabiendo que cuando habl con la gente que me dice **** no me dijo que me iban a cobrar y me cobraron 49.60Quiero cancelar esta compra de mi banco ya no la quiero msBusiness response
03/21/2024
In response to the complaint filed by the customer on 03/15/2024, our findings show that on 03/04/2024, the customer spoke with one of our customer service agents and agreed to enroll in a trial membership for Rent2owninc.com. The customer was sent a link to the website for self-enrollment. He read and acknowledged the Terms and Conditions of the offer, including trial length, trial price, the monthly membership fee, and cancellation process, that are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.
Customers may contact our customer service center during business hours, email us or use our online Contact Us page anytime to cancel their service. Our customer service center contact number and email can be found on our website. In addition, our contact number is located next to the transaction on their monthly credit card statement. Again, the customer did not contact us during the trial period. We record all calls for quality assurance purposes and document all contacts. In addition, we provide customers with a cancellation number and send an email confirming the cancellation immediately.
Upon receipt of the BBB complaint on 03/15/2024 the customers membership was canceled and as a one-time courtesy a refund was issued.
In summary, we have no reason to doubt the validity of the charge. Please let us know if you require further information.Business response
04/09/2024
In response to the complaint filed by the customer on 03/15/2024, our findings show that on 03/04/2024, the customer spoke with one of our customer service agents and agreed to enroll in a trial membership for Rent2owninc.com. The customer was sent a link to the website for self-enrollment. He read and acknowledged the Terms and Conditions of the offer, including trial length, trial price, the monthly membership fee, and cancellation process, that are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up. Customers may contact our customer service center during business hours, email us or use our online Contact Us page anytime to cancel their service. Our customer service center contact number and email can be found on our website. In addition, our contact number is located next to the transaction on their monthly credit card statement. Again, the customer did not contact us during the trial period. We record all calls for quality assurance purposes and document all contacts. In addition, we provide customers with a cancellation number and send an email confirming the cancellation immediately. Upon receipt of the BBB complaint on 03/15/2024 the customers membership was canceled and as a one-time courtesy a refund was issued.In summary, we have no reason to doubt the validity of the charge. Please let us know if you require further information.Initial Complaint
03/02/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
3/2/2024. Took money out of my account and I didnt say you could I told them on the phone that I didnt want there services because I cant ever see any of the houses so all I want is my money back and for yall to stop contacting me please and thank you sincerely *************************Business response
03/06/2024
In response to the complaint filed on 03/03/2024, our findings show that on 02/24/24, the customer successfully enrolled in a ***** $1.00 trial membership to Rent2owninc.com. The customer did not contact us during the trial period to cancel the membership or after the membership commenced. As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership. All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.
Customers may contact our customer service center during business hours, email us anytime or online via the Contact Us page to cancel their service. Our customer service center contact number and email can be found on our website. In addition, our contact number is located next to the transaction on her monthly credit card statement. Again, the customer did not contact us during the trial period. We record all calls for quality assurance purposes and document all contacts. We provide customers with a cancellation number and send an email confirming the cancellation immediately.
Our records do not show the customer utilized the site after signing up, and we do not have any record of the customer contacting us during the trial period or after the membership commenced. As we work with multiple marketing affiliates on occasion a customer will be contacted by them if we feel the customer would benefit from the services offered.
In summary upon receipt of the BBB complaint on 03/03/2024, the customers account was canceled and as a one-time courtesy a refund was issued and the customers information removed from the call list. No further action is needed at this time. Please let us know if you require further information.Initial Complaint
02/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I attempted to cancel this service long ago once I realized I was being charged by the company. I have received no services in exchange for my payments which have continued after I canceled and attempted to block the payment through my credit card company. I DEMAND a refund and believe this business to be a huge scam.Business response
03/06/2024
In response to the complaint filed by the customer on 2/29/2024, our findings show that on 3/02/2023, the customer successfully enrolled in a ***** $1.00 trial membership to Rent2owninc.com. The customer did not contact us during the trial period to cancel the membership or after the membership commenced. As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership. All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.
Customers may contact our customer service center during business hours or email us anytime to cancel their service. Our customer service center contact number and email can be found on our website. In addition, our contact number is located next to the transaction on her monthly credit card statement. Again, the customer did not contact us during the trial period. We record all calls for quality assurance purposes and document all contacts. We provide customers with a cancellation number and send an email confirming the cancellation immediately.
Upon receipt of the BBB complaint on 2/29/24 an agent spoke to the customer, who claimed he canceled via email. The agent offered the customer a full refund if the email was located or a partial refund if not. As we have no record of an email received from the customer in our database, a refund for 6 charges was issued as a one-time courtesy.
In summary, we have no reason to doubt the validity of the charge. Please let us know if you require further information.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1312 17th St PMB 6011
Denver, CO 80202-1508
Business hours
Today,4:00 AM - 8:00 PM
| MMonday | 4:00 AM - 8:00 PM |
|---|---|
| TTuesday | 4:00 AM - 8:00 PM |
| WWednesday | 4:00 AM - 8:00 PM |
| ThThursday | 4:00 AM - 8:00 PM |
| FFriday | 4:00 AM - 8:00 PM |
| SaSaturday | 7:00 AM - 3:30 PM |
| SuSunday | 7:00 AM - 3:30 PM |
Customer Complaints Summary
12 total complaints in the last 3 years.
10 complaints closed in the last 12 months.
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