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905 Customer Reviews
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Review from Ellie F
1 star02/11/2025
Non-existent customer service.I have been without disapprove for a week, three service calls requested. Have not seen a service man yet. They tell me it is fixed...is not fixed yet.Review from Paul N.
1 star02/07/2025
Quantum fiber. Bad services: in call customer services famous quote " there outage services on area " and " we send technician soon as possible" just to satisfy customers feelings. Technician: they work anytime they feel likes, not helping at all with the problem. False advertisement: fast internet And I been experiencing bad internet and in phone service not helping at all. Ever month my ******** service Down for more than 3 days and call them and solution is " there an outage in you area " or " we send technician soon " or " we'll reimburse you down time " none of those quotes been resolved and I think that I been targeted to get bad services. But if they talking Upgrade, bill or Sign up or anything about $$$ they will work sooner as it plan.Review from Ed W
1 star02/07/2025
NO REAL CUSTOMER SUPPORT I tried all day to talk to someone at CenturyLink tech support. I was continually routed to the automated chat and asked the for my account info over and over then the robot would check the line and say they could not complete the check. It took hours of this before a person (I think) came on the chat and help resolve part of the issue. Then later in the day I tried to get ahold of someone to resolve the other half of my internet issues and I was on a chat for 3 hours with someone who said they would have answers in a few seconds. Waiting and waiting. Never got an answer and went to bed. I used to call CenturyLink Tech Support, someone would answer the phone and issues would be resolved. Now there little to no call in tech support and we left chatting with someone probably in another country juggling 50 chats at once with little knowledge of the system. :-(Review from Linda G
1 star02/06/2025
Called today wanting information, since I was not forth coming they told me the information they already had: including my ssn#. I told them they had the wrong person all the information was incorrect..he got angry and called me a liar before hanging up. They do not have me person to have any of my personal records. He said all they need is my doctors name.Review from Laurie B
1 star01/29/2025
So a Sheriff deputy showed up at my house on 12/27/2024 said they received a 911 call from us. We didn't call and that's when he told us we were the 4th that day. When I checked the landline phone was dead. No dial tone and checked caller I'd and realized hadn't gotten a call since 12/23. I finally got a person on the phone on 12/30 it was obvious the problem is copper wire thieves. They insisted on sending a tech out. He of course confirmed and gave no hope of getting it fixed. Long story short I received a **** Jan. 28th for $181.00. Three times the bill when the phone was working. They actually argued that not only did i have to pay canceling services ment no "discount" I would have to pay the amount in full. Things got heated finally came back with a $17.00 charge and acted Shocked when I said fine but that's it we are done. Just insane that they would charge anything and they have done nothing to clean up the mess of down lines in several places in our area. They will be out of business SoonReview from Lisa V.
1 star01/23/2025
Company has been in the area laying fiber cable and switching over accounts from ********************. They are giving consumers no choice. I had not signed up yet so they locked my laptop, essentially forcing me to sign up for their plan befoire releasing for me to be able to work. I could nto access my email and the only webiste that they allowed access to was their own.Review from steve m
1 star01/23/2025
worst phone service ever poor customer service, inconsistent service speeds, billing issues, and difficulties canceling service, with many users reporting issues like long wait times on the phone, unexpected price increases, and service outages that aren't promptly addressed; most complaints center around the quality of their customer service and inconsistent service reliability. Living in a rural location where a lack of services can be quite literally life-threatening, I am so fed up with CenturyLink and hope everyone stops using them.stay away from CenturyLinkReview from Renee H
1 star01/20/2025
0 Stars! Century link used to be a great company! I never had any issues. In the past few years, it has changed. They're horrible. Tacking on charges, no customer service, unable to speak with anyone..everything done via chat! AND making threats against customers! Guess what, people don't need land lines anymore! It's not huge deal to get rid of them and use your cell phone onlyReview from Bri A
1 star01/15/2025
century link needs to remove the current balance that is on my account for 546 due to no internet for months even though a technician came out to my home and had to redo the entire installation due to the bad install that was done called multiple **** yesterday all had a bad attitude were rude and disconected the call when i wanted to speak to supervisors they keep refusing credit but keep charging my bills and i called every day advising my internet was not working never wanted to send anyone out worst company ever and the **** they have dont fall far behindReview from Desi Ann H
1 star01/07/2025
all I can say is stay away from CenturyLink after what I have been through with them and currently still going through with them it is a complete and total nightmare and it's so stressful to me but after what they have put me through they are really going to find out just how bad of a company they really are my situation with them is so bad I'm going to the *** I'm looking into filing a class action suit as well as putting reviews on ****** and trust pilot and going to social media.
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