Complaints

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 4/3/2022 searched the net for a reputable foreign mechanic with courtesy getting back home and picking me up. Durango Automotive seem to have good customer service rating and repairs, a note they repair BMWS. I called, they gave me an appmt 4/4/2022 for service replacing a housing gasket oil and veno line. Employee dropped me home with my vehicle, picked me up, i drove him back.. Never drove til 4/7, car started knocking and vibrating and still leaking oil, 1.9 miles from home at car wash with my helper, called D office manager again to bring car back, got into argument with D telling me this has nothing to do with the oil leak, I then asked if a certified foreign mechanic did the work and he said they didn't have a certified foreign mechanic right in front of my helper.mechanic worked on car again, office called me, car is ready, employee drop car off had someone to pick him up, I though was unusual.. Never drove car til 4/11, started car still knocking and leaking oil, met my helper again at same car wash 1.9 miles from home, car kept cutting off on the way, my helper drove car to see if it would cut off again, before he could get out of the parking lot, belts came off all radiator fuild shot all over the engine! Called this time to talk to the owner, same thing got into an argument, he would not have my car towed, said it could be some else, but I'm stranded and need to get the car back to them! He even threatened me with his lawyer! My helper had an appmt so I was left at the wash wash for 4 hours, trying to get help! They have my car now, I'm afraid they are making more trouble for my car! I am a senior on soc sec. Repairs were paid through ***** ******* ********* ** *******.. The owner told me, you didn't pay for the car anyway! I called ****, They told me to take him to court, in the mean time they have my car for the third time with no certified foreign mechanic! Please help me before I start legal action! Thank you, sincerely, ****** ******

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