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          Business Profile

          Skin Care

          Osmosis Beauty

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Skin Care.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/29/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Hello, I'm reaching out to complain about this company due to the fact they are using my personal phone number for customer complaints. I have had several customers calling me complaining how they are being overcharged for items they didn't purchase from the company. All the clients are being directed to my personal phone number. I have had clients call and disrespect me calling me a fraud and many other names. I have no idea who the company is and have never signed up for their services. I want my number removed off this company website as soon as possible. They will have many more complaints because from the looks of it they are not handle business properly. Can some please contact the head quarter in regards to this matter ? Is there anyway to use their correct number ? I would hate to have to change my personal number that all my actual family member call me on.

          • Initial Complaint

            07/16/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            Dr. ********************** CEO of Osmosis had his medical license taken away for burning and infecting patients with lasers. He was also sued by the ************* for consumer fraud. I used his topical and supplement products for 5 months in hopes to clear my acne, convinced by my skincare technician. I ended up developing worsened acne, a new case of eczema I never had before, and permanent scarring. I spent over $4000 on their products. They refunded me $1000 for the unopened products. I would like a refund for the remaining $3200.Here is a link to the news article where I discovered the CEOs background:************************************************************************************************************* I am also including a detailed spreadsheet the company provided of all the products I have purchased through them.

            Business response

            08/13/2023

            The customer reached out to us looking for a refund for an extensive list of products. After review, not all products were purchased through us directly and therefore a refund needs to be requested through the place of original purchase. Our return policy is to refund the consumer if products are returned within ******************************************************* an effort to work with this individual, we made every effort to be flexible with our return policy and issued a refund for products that were purchased outside the 30 day policy as long as they were unopened. This consumer is not eligible for any additional refunds. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 18

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          30746 Bryant Dr. Unit 410

          Evergreen, CO 80439

          Visit Website
          (877) 777-2305

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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