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          Business Profile

          Online Retailer

          BlackBox Industries LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/11/2025

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I sign up for a 7-day trial, I cancel be for the 7 days they charge my card for 8.99. They are trying to card my card aging on the 14th I have email that have not go back to me at all

          • Initial Complaint

            12/09/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Placed an order in October of 2022 and paid $169 - ORDER #**** and I am still waiting for it.I started contacting **** ***** the owner in Jan of ******************************************************************************************************************************** along for so long ****** wouldnt refund me.The guy refuses to refund me, keeps telling me hes hired a new machine shop and as soon as they get them done he will send me my products, it been two yrs now.I have a string of emails from him. 8 total dates from Jan 2023 to June of 2024, he now doesnt bother to respond.

          • Initial Complaint

            05/06/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            ordered on 2-13-2024 with an estimated ship date of march. **** responded to my email on the 15th of February. Then 3-11 i asked for an updated and was told end of march. since then i have asked seven times for an update, response and even a refund. But have not heard back

          • Initial Complaint

            04/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Orders my signal ****** 1 and a half years ago still has not delivered I have been messaging with **** the whole time and he just keep telling me the same thing that the shop is working on it he won't deliver my purchase

          • Initial Complaint

            01/18/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered this item from this company on Sept. 11, 2023. They immediately charged my debit card ******. They never shipped this item and I have been in contact with the the owner several times getting a different story every time. I have asked for a refund several times now. I have waited long enough. Now, I get no reply to my e-mails anymore. I just want my refund back. I think this company may be a fraud.

          • Initial Complaint

            11/14/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I Ordered ONE Of The M1750S 1/4POUNDER SIGNAL CANNONS W/ ALUMINUM TAMPER With Tumbled Finish ***************** On October 18th 2023. I Have Waited A MONTH And Still Haven't Received My Item. I ******************* Again TODAY On 11 / 14 / 2023 And In My Email I Wrote " Please Refund My Money For The M1750S 1/4POUNDER | 1 BANGER | SIGNAL ****** W/ ALUMINUM TAMPER That I Paid $223.00 For A MONTH Ago On October 18th 2023. After You Refund Me In Full, Please Send An EMAIL Showing PROOF Of Refund. I've Waited Long Enough. *****************************, ********* " I Then Received Another Email From Black Box Industries With The Following Words " Hey *****, We have had to push our expected release dates back on our pre-sales. Were currently waiting on these orders from the machine shop. Were anticipating that the cannons will be shipping in the next few weeks. Well send a confirmation email when your ****** is on its way. Sorry about the ******************** | BBI " I Then Replied To That Email Saying " ****, I DON'T THINK YOU UNDERSTOOD MY LAST MESSAGE. I WANT A REFUND PLEASE. " And I have heard nothing else from **** or Black Box Industries Since. If I have to hire a Lawyer, I Will. I have read where Other customers have had the same problem. PLEASE REFUND MY MONEY IN FULL IN THE AMOUNT OF $223.00 Or I'll Have No Choice But To Hire An Attorney.

          • Initial Complaint

            08/09/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            On Feb 25, 2023 I Paid $522.00 US, Receipt #****-5906 Order ID # **** To ***********************, Owner: *******************) they were to provide 5 signal cannons with associated tampers. 1 (M1750S), 1(M1000S), 3(M300S). To date 8/23 I have received no product, and no communication. All communication is initiated by me. They (BLACKBOX INDUSTRIES LLC) *******************, Sets a date for shipment. On his website. When the day arrives, it gets pushed back another month with no communication. When you reach out to him, **** says there are production problems and refers to the latest pushed back date. 6 months this has been going on. It has become evident the date is never coming. ******************* refuses refunding my money despite repeated requests. **** ignores the refund request and says the release date has been pushed back.

            Business response

            08/28/2023

            Thank you for the opportunity to respond to the dispute you referenced.


            The transaction was made as a Pre-sale purchase, with an estimated delivery date. Pre-sale, by its very definition means that a product is not yet available for sale, and the buyer recognizes that it will be available only at some point in the future. Ive done my best to provide realistic estimates of when the product will actually be available, but in an entrepreneurial business, dependency on contracted suppliers is what determines the actual product availability date. So it has been with this product. Ive kept the pre-sale customers informed on the difficulties experienced by my supplier and by extension, me.


            I have every intention of fulfilling this order when the finished product is available from the machine shop. 


            I respectfully reject the claim that a future product with an estimated date is subject to refund. 

            ******************* | BBI

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1683 Sandoval Rd

          Fort Garland, CO 81133-8916

          Visit Website
          (312) 388-9445

          Customer Complaints Summary

          7 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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