Complaints

• Initial Complaint

  02/05/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  10/9/23 Iktch product reviewed & item identified for purchase. I carefully reviewed the return policy posted on Iktchs website. Iktchs Refund Policy did not mention any Repackaging Fee or ************** Fee on the date of purchase. I captured screen shots of Iktchs Refund Policy web page on 10/23/23 and can provide to BBB 10/10/23 Order placed online (#IKTCH1118)10/15/23 Order delivered 10/18/23 We identified that the chimney of the IKTCH hood was not wide enough and this unit would not work 10/20/23 I emailed Iktch to start the product return following guidance on their website. 10/23/23 ***************************** (Iktch) responded and stated that the return would be accepted. ****** requested photos and informed me that there would be a 3.9% bank charge and Iktch would charge a 20% ************** Fee. The Iktch Refund Policy that I reviewed prior to purchase does not mention any ************** Fee but does indicate that there may be bank charges. 10/23/23 I responded to ******, provided the requested information including photos of the shipping package, and informed ****** that the Refund Policy on their website does not mention a 20% ************** Fee and informed ****** that I would not have purchased the hood if their Refund Policy indicated this. 10/23/23 ****** incorrectly informed me that the Refund Policy does state that there is a 20% charge associated with returns. In addition, ****** informed me that I would have to pay an additional 10% repackaging fee, which is also not mentioned in their Refund Policy.10/23/23 I replied to again inform ****** that neither the ************** Fee or Repackaging Fee are included in Iktchs Refund Policy and again requested that Iktch provide me with return instructions so that I could return the package while we continued to discuss the appropriate refund amount. I did not receive a reply to this e-mail nor did I receive any information about how to return the product.

  Customer response

  03/06/2024

  Iktch has informed me that they responded to your complaint but the BBB.  I also noticed that my complaint does nto show up on the Iktch Profile on the BBB website. Will my complaint be added to their profile?

  Thank you for your assistance in this matter, 

  ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩