Reviews

Very cold PA.I HAVE a condition which will leave me paraplegic. And I wasn't permitted to see tgeir holier than thought Neurosurgeon . She made major errors in my medical records. Said you didn't need surgery now. I said but he said I'll become paraplegic. She said, bluntly, "that's right " just matter of fact like someone saying they'd seen it all before. When I cslled to complain, tgey apologize saying they're a. Award winning practice. Do what? Now I've moved and they won't w r ite me a letter to help me certified paratransit services. And want to charge me for an extr set of my records. Like it's a financial burden to them to mail records.

We take patient feedback seriously and strive to make every experience a positive one. Please contact our office at ************************************* so we can discuss any concerns in more detail.

I have had a couple of big surgery's at ********. My Shoulder replacement was 5 stars but my spine surgery was a 1. Hence, the 3 stars. I have suffered with my back now for over 2 years and did not get much help with the issue. I changed totally the doctor and company and found out my screws are loose from the fusion and pressing on nerves that I have suffered with and have everyday with horrible pain. No one would listen at ********. Their patient portal at my time was like a secret service portal. Never worked, lots of excuses and other doctors couldn't even get info without unnecessary extra work. Just not a professional experience. My doctor "retired abruptly" and I'm glad. My rehab was with a nightmare faculity and when I complained to my doctor I did not even get a call from my doctor or any of the staff. I was to be there 30 days and left in 8. I could not stand when I was dismissed to rehab. It was a terrible experience as was the non care. The best part is that I went to the ************ and now I have actual care. Sorry to make this review but I did not have any good experience with Panaramas Spine Doctors.

We take patient feedback seriously and strive to make every experience a positive one. Please contact our office at ************************************** so we can discuss any concerns in more detail.

Panaroma in ****** has some awesome surgeons and some just okay. Watch your billing I received double billing and they didnt bill my insurance only to cause many ******** and trying to get ahold of them was impossible on many account plus going thru the recovery at the same time. The experience has been fustrating and disappointing. I hope others can be aware and avoid similar situations. *****

We take patient feedback seriously and are sorry you had a negative experience. To protect patient privacy, please contact our office at ************************************** so we can discuss your concerns in more detail.

If your looking for patient care do not go to Panorama Orthopedics, especially ************** and his team. On 12/4/23 I was seen by **************, had Xrays (probable meniscus tear) and was told an *** was needed. Had the *** on 12/19/23. 12/22/23 I Spoke on the phone with ************** and was told he read the report and wanted to wait 3 - 4 weeks to see if the meniscus would heal on its own. At the beginning of the 4th week I contacted his team with a specific list of issues I still had and that I wanted a detailed review of the ***. Made an appointment for 1/19/24. Upon arrival and 45 minutes after I was told to be at their office they revealed that ************** had never got the *** to review. 6 weeks to review imaging you ordered, make an appointment to review and not have for the appointment is a full display of not caring about the patient and their care.

Hi *****, we appreciate your feedback. Our goal is to provide each patient with compassionate, *****************************. If you would like to discuss this further to reach a resolution, please contact us at ************** with your name and the best phone number to contact you.

Took our 18 year old son to Panaramic Orthopedics. We were refered by a Specialist to have physical therapy. The therapist proceeded to tell my son he needed a surgical rod, his back was so bad. Said it was like a 40 year olds back! My son came out crying and totally discouraged and refuses to go back. Since when does a therapist diagnose to over ride a Specialist?

I had an emergency hip replacement. Wonderful surgeons and great result. And then I tried to refill a very necessary pain med prescription and encountered the extremely unhelpful administrative side of this business. I called my pharmacy on a Sunday to refill the necessary pain medication. They called Panorama Monday and Wed. without response. I went around the pharmacy to Panorama myself on Thursday, and on Friday at noon, the prescription was still not fulfilled. I walked in to Panorama and was told for the first time the ONLY way to fulfill a prescription was to call Panorama, not the pharmacy.The pharmacy *********************** Rch) said they have never heard of such a rule (I've never heard of this either), and there was nothing in the information I received that said this. I asked the office help how I should know this was the rule, and the response multiple times was, "You have our phone number" - nothing in writing. I also asked why they didn't respond to the pharmacy's multiple requests to renew the prescription - no response.The staff was arrogant, defensive, and tried to blame me, "You didn't call us until Thursday". My response, "How was I supposed to know to call you instead of the pharmacy?" And then the non-answer again, "You have our phone number."I was all five's for Panorama through the actual surgical experience. Not being able to get pain meds for a week because of an obscure, secretive rule that they don't think the patient needs to know, and the arrogant blaming that came with it, barely rates a two. What a shame that such great medical help is obscured by administrative lack of clarity, and arrogant unwillingness to provide that simple clarity.

Hi *****, we take your feedback seriously and want to thank you for taking the time to write a review.  For our patient's safety and wellbeing in addition to legal reasons, controlled substances are prescribed without refills and refills require a provider's authorization.  We sincerely apologize for any miscommunication that led to a delay in your refill.  If you would like to discuss this further, please contact us at ************.