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Business Profile

Property Management

Skyline Property Management Inc.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Status
Complaint Type
  • Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    They have customer service, agents that are very rude they're introduction is very combative . Me as a consumer of their product deserve to be heard out, if their product is defective, I have given them several complaints about vandalism and several facts police ***orts etc, I was told by the former management that they were going to put up a fence they never put up a fence, I've been there since July of 2019 3332 North ****** lot 16 , every time I have a problem I get negative feedback from the customer service *** they're talking to us like we're deranged drug addicts or something , over talking customer , and some of them can hardly even understand English which of course one thing needs to another every time I call a complain it's always an argument and it always ends up with them hanging up in my face several times customer abuse I've paid them over $15,000 paid off my property every time I have a complaint with corporate it always ends up negative

    Business response

    10/09/2024

    Skyline Property Management, Inc. does not manage any properties in Arizona.  Our company only manages properties in Denver, CO.  You have us mixed up with another company, please remove this complaint. 
  • Complaint Type:
    Order Issues
    Status:
    Answered
    I rented an apartment briefly from a management company in the greater Denver **** in 2017. I ended up needing to break my lease. I moved on in September of 2017 and paid the entirety of the rent owed, the fees for breaking the least, utilities and anything I was said I owed when I left. About 6 months later, I got a bill saying I owed $196.98 for rent owed for 6 full days in October plus utilities. I asked them to show me an accurate calculation of the charges showing a transaction history that accurately captured the full costs of my moving out. I also did not know that it was legal to charge a full fee for services during a month when the apartment had been released to a different individual. I received more of the same miscalculated information from a collection agency/law firm I followed up with and requested an accurate rebilling which I never received. For months thereafter, I received countless harrasing calls for collections where the amount owed kept increasing. I asked for them to cease and desist because I paid the company more than a fair amount to terminate a lease in September. I was charged for services I did not receive on the final bill which is the total owed according to them, which I refute. I was served by a Summity County Sheriff's officer regarding this yesterday. Meaning that well over 6 years after I paid and moved out, I am being sued for an amount that is unreasonable and unfair.

    Business response

    04/16/2024

    This resident was in a lease that ended January 31, 2018. On September 1, 2017 she informed the property leasing office that she was unable to find someone to take over her lease and would be breaking it with a move out date of September 23, 2017. As stated in her lease as well as explained to her when her notice was submitted, she was responsible for rent and utilities until someone new moved in or the end of her lease. A new resident moved into the apartment on October 7, 2017 so **** was charged the prorated rent from October 1st through October 6th. A final account statement with detailed charges was sent in October 2017 to the ** box in ************ that was provided by **** as her forwarding address.
    Once the account was turned over to the collection agency,all details of payment need to be addressed through them. **************** can be reached at ************.
  • Complaint Type:
    Product Issues
    Status:
    Answered
    Alison ***** apartments give me an official complaint because they believed someone else's lie. The complaint says demand for compliance or possession of apartment. The complaint is dated February 20th it says demand for possession or compliance within 30 I want to give back possession of apartment. But they want to charge more money for at least the next 30 days. It does not make sense to demand possession of an apartment and then keep me there for more time. I want to meet you on precision of lease dated March 31st. The property manager told me not to read my Bible on my porch. The property manager also believed falsehood about me and treated me guilty talk to me guilty as accused. Many of the neighbors are causing me discomfort and annoying me several times daily. Skyline properties is being greedy for money from me when they should create a mutual decision of these so that I can move on the apartment is unhealthy. There is drug activity.

    Business response

    03/28/2024

    Regarding the official complaint dated February 20th, we want to clarify that returning possession of the property in response to a demand for compliance does not negate the lease terms and your obligation to fulfil them as stated on the bottom of the demand. However we understand your desire to vacate the apartment and in light of your situation, we are willing to release you from your lease with a 30-day notice, allowing you to move on without further financial burden of fulfilling your lease to it's entirety. 

    Regarding the incident with the property manager, we assure you that our intention is always to ensure the safety and well-being of our residents. The manager's concern about you reading your Bible on the porch stemmed from a misunderstanding, as she was worried you were locked out of your apartment. We apologize for any confusion this may have caused.

    Furthermore, concerning the issue with your neighbors causing discomfort and alleged drug activity, we take these matters seriously and are actively addressing them to maintain a safe and comfortable living environment for all residents.
    At Skyline Properties, we strive to treat all residents fairly and address complaints equitably.

  • Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    11/15/2022: We had some maintenance work completed yesterday for a leaking kitchen sink and a bathtub drain, they were both fixed or replaced. The maintenance technician confirmed our third issue of the paint and sealant on the bathtub is bleeding off very badly from a bad seal job being performed. There is paint and finish that gets on your hands and feet and the bath and tile is chipping for an improper seal being completed the first time before move in which was 10/21/21. We were told yesterday at 4pm they could very next day. We were told they would be able to schedule the respray for today 11/16/22 and the leasing manager responded to my text asking where they were because they didnt show up for the scheduled ****am appointment. We most all work from home and made arrangements to be out of the house as instructed and took the time off work ti make sure the house was ready for the job. Very disappointed we never were told by the leasing manager they would be cancelling and I am even more furious we havent been offered a time to reschedule the work to get this all resolved. **** ***** Street #** Is our unit and we pay $1850 per month in rent. We were told until would be ready by 10/21/21 and we barely made that happen either. Originally on 10/19/22 and 10/20/22 the leasing manager told us we may not have the house ready by the lease agreement pre arranged date of 10/21/21. We did end up making the 10/21/21 move in date but I am worried the tub was never actually sealed at all. The contractor for the tub came to our residence 7 days after move in 10/28/22 and said he was there to perform a spray operation in the tub. I informed the leasing manager and she waved it off as a mistake but the tub seal contractor showed me his work order and it was for our unit **** #7 so we now know the tub spray was never actually completed and the work is now being finished after move in. This is highly unacceptable and I need this resolved as well as a credit on our account today

    Customer response

    11/18/2022

    "11/15/2022: We had some maintenance work completed yesterday for a leaking kitchen sink and a bathtub drain, they were both fixed or replaced. The maintenance technician confirmed our third issue of the paint and sealant on the bathtub is bleeding off very badly from a bad seal job being performed.
    There is paint and finish that gets on your hands and feet and the bath and tile is chipping for an improper seal being completed the first time before move in which was 10/21/22. We were told yesterday at 4pm they could very next day. We were told they would be able to schedule the respray for today
    11/16/22 and the leasing manager responded to my text asking where they were because they didn't show up for the scheduled
    9-10am appointment. We most all work from home and made arrangements to be out of the house as instructed and took the time off work ti make sure the house was ready for the job. Very disappointed we never were told by the leasing manager they would be cancelling and I am even more furious we haven't been offered a time to reschedule the work to get this all resolved.
    **** ***** Street #** Is our unit and we pay $1850 per month in rent. We were told until would be ready by 10/21/22 and we barely made that happen either. Originally on 10/19/22 and 10/20/22 the leasing manager told us we may not have the house ready by the lease agreement pre arranged date of 10/21/22.
    We did end up making the 10/21/22 move in date but I am worried the tub was never actually sealed at all. The contractor for the tub came to our residence 7 days after move in 10/28/22 and said he was there to perform a spray operation in the tub. I informed the leasing manager and she waved it off as a mistake but the tub seal contractor showed me his work order and it was for our unit **** #7 so we now know the tub spray was never actually completed and the work is now being finished after move in. This is highly unacceptable and I need this resolved as well as a credit on our account today. I am disappointed we were lied to about the home being ready to move in by 10/21/22 since clearly the finish was not performed on the tub in the first place and I want an apology for this type of treatment. We havent even lived here 30 days and getting issues already. I am partnering with the resident property portfolio manager *********************** to get this corrected moving forward. I do not wish to work with ***** at ******** Townhomes and apartments unless it is life threatening or an emergency. She is highly unprofessional, unorganized and retaliatory towards us when we tried getting support resolving this matter. Do not come looking for problems when we made a work order request. I dont want retaliation when asking for maintenance. I want resolution. 

    Business response

    12/01/2022

    We have been in communication with the residents and have resolved all current issues. The resident can always submit work orders via their portal or by calling the maintenance emergency line at ************ (option 2) but they are also welcome to contact *********************** with any concerns or issues they may have. We have also taken their concerns and incorporated them into our trainings so that we don't have these issues in the future.
  • Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I have paid my rent on time every month. I have paid *******. which in my lease. That I can pull up the copy I have with proof. With paying all the fees on top of the ******* I agreed to comes to that *******. I have discussed this NUMEROUS times. I have all but begged. For them to take these random. Fees and charges off their payment portal app. And now, I'm being charged late fees. For payments on imaginary services. I have had one of their employees say, and I have text message proof. That they would resolve the issue of these charges. And they would get rid of them. So why is it saying I owe 2900.00$. if she "removed the unnecessary charges." I want the charges removed. I want my 25$ I was fined for late payment a credited towards next months rent. And I will no longer be sending money through this app. So there needs to be an issue resolved. Cause I have record of these interactions.

    Business response

    08/11/2022

    I believe you have the wrong Skyline Property Management, Inc.  We are located in ******, ******** and do not own any properties outside of ********. 

    Customer response

    08/11/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************
  • Complaint Type:
    Order Issues
    Status:
    Answered
    I provided rent to the property owned by this business in a timely manner. I brought up a late charge that was inaccurately attributed to my account. They have done nothing to correct their error, and there is no one to contact.I have asked for a copy of my rental agreement showing that I pay for a parking spot. Other people regularly park in my spot, and I'm left with no place to park my car as a result. I've spoken to the manager once, and left multiple messages/emails, but no one has given me a copy of the rental agreement so that I can tow the cars. I've seen the people who do this, asked them to stop, yet they continue, and I have no way of using what I pay for.

    Business response

    04/19/2022

    I require more information.  What property did or do you live at?  What is the address?  

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