Complaints

• Initial Complaint

  12/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  1. In the rental I was in the heat and hot water went out on 3.22.23, making house inhabitable. I notified property management. I continued to live there, but had to go to a friends to shower. The property management sent people for estimates, but never fixed the situation. 2. I gave written notice to property management company. I deducted $400 from the rent for April. Total rent - $1,670. In May, still no heat or hot water. I did not pay rent in May. I gave required notice that I was moving in June and did not pay 11 days rent for June. 3. I notified property management that I had maintained the property, interior and the yard, and expected my security deposit of $1,670, returned to me. 4.I asked that my security deposit be returned in full. The property management company gave the full amount to the landlord. No explanation to me, though I fulfilled caring for the property. 5. Why have I been so long filing? I hired an attorney and he contacted property management. I paid about $7,000 with no result. In the meantime I have been dealing with complex cancer treatment and recently spent 30 days in the hospital. 6. In addition to taking my security deposit, the landlord has filed a claim against me for the balance of the rent, I don't believe I owe. Without giving me credit toward the rent. Now I am being harassed by a collection agency. 7. What do I want: To have the $1,670 returned to me by the Property Management Co. To have the collection agency quit calling me. All my accounts are tied up due to medical expenses. 8. The address of the rental: 4150 Applewood, Grand Junction CO 81506

  Business response

  01/14/2025

  Thank you for ta**** the time to visit with me last week and for sending the complaint from Mr. ****.
  
  Attached is a copy of an email to/from the tenant and copied to Mr. **** on 10/24/2023 at 3:40pm.  I, personally, discussed the situation at great length and multiple times with Mr. ****.
  
  The other tenant on the Lease Agreement has been ma**** monthly payments against the balance due – even though she was not living in the property at the time of the issues.  She is still liable per the terms of the Lease Agreement.
   
  
  Please feel free to reply with any questions.  Thank you and have a lovely day.
  
  
  **** ****** Property Services of Grand Junction
  ***** ********* *** *

• Initial Complaint

  08/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  we submitted an application to rent a house. we were denied for credit. We are a married gay couple. I'm disabled. they did not offer a cosign option. they were extremely rude to me for asking questions.

  Business response

  08/15/2024

  You were denied because your credit was below 550. It says right on our application the requirements and you still chose to apply knowing you wouldnt get Approved. You could have just gave me a simple phone call to talk about it instead of filing a complaint. Sure, we will refund your $100 but READ THE REQUIREMENTS NEXT TIME!!!!!!

• Initial Complaint

  03/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We leased a house from this business from May to Nov. 2023. During the reconciliation of our security deposit after we moved out on the night of Nov. 15th we were charged several hundred dollars for cleaning and repairs. The only disagreement we have with this is $50 which was charged for removing “all leafs left in back yard.” (see photo). This charge is invalid because we raked the yard the night we left. I e-mailed Kris, the office manager, with a video of the back yard taken the night we left showing that we raked the leaves to the best of our ability and we put them neatly in the flower bed as mulch because we planted bulbs there (I uploaded screenshots of the video because the video cannot be uploaded ). Kris didn't find that a video was evidence for the raking my wife and I did. She said in an e-mail on January 12th that “Trees shed the majority of their leaves in October. The amount of leaves on the ground could not have come from two days in mid-November. In addition, there are two balls in the backyard at the time of the pictures and these balls are not in your video. The balls were removed by the vendor who removed the leaves.” Plenty of leaves fell after we moved out and after the business cleaned the yard (see the photo with a timestamp of Decemeber 9th taken from the adjacent property). The balls were not in our video because we removed them. They belonged to the boys on the other side of the northern fence who would regularly throw balls into the yard. We removed all foreign objects. According to Kris in our e-mail, the company's move-out photos were taken on 11/18, two days after we moved out. I am not responsible for anything that happened on the property after we moved out on the night of 11/15. Kris has not responded to the most recent e-mail (from my wife in the group e-mail thread) on 1/12, nor to a voicemail I left on 2/6. I am demanding that the business refund $50 more because we cleaned the back yard and provided video evidence of it.

  Business response

  05/13/2024

  2 days after he moved out we went to the property it was full of leaves per their lease agreement tenants are responsible for this, so we charged them to clean it up. He is upset he got evicted and is just trying to cause issues. 

  Customer response

  05/15/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  We were not evicted, and we’re certainly not upset about leaving. We are grateful that you allowed us to end our lease early due to your violation of the lease agreement regarding our fireplace. We obeyed the lease agreement by cleaning the back yard and provided proof of it to you twice. You should not have waited two days for more leaves to fall - we are not responsible for that delay. You were largely unresponsive during our tenancy and continued to neglect the property after we vacated: you canceled some of our maintenance requests without acknowledging them; you ignored our questions via the message system until we physically showed up at the office to get answers; you ignored our request for help when the swamp cooler broke in ninety-degree heat; and you took several weeks to remove the garbage from the curb after our trash service was unexpectedly canceled in October, the month before we vacated. Photos attached. 
  
  See you in court. 
  
  Regards,
  
  ***** *********

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business response

  05/29/2024

  You were actually evicted for threatening to put a barrel in your neighbor's mouth. I'm done dealing with this! Have a great day! You are responsible for landscaping including leaves we cleaned them and billed you. End of story!

  Customer response

  06/04/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  You keep lying. I was not evicted. This document is not an eviction, it’s a notice to quit. It’s also irrelevant to this issue because we were allowed to exit our lease before this altercation occurred. I did not threaten to shoot my neighbor, Mr. ******—he threatened to shoot me. My last name is *********, not ******. Read the notice. Your incompetence and dishonesty here is further proof that my wife and I were justified in accepting the offer *you* made (on September 27th) for us to exit our lease. 
  
  You owe me $50, and I will sue you, if needed, to get it. 
  
  Regards,
  
  ***** *********

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩