Complaints

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my phone to phone medic to get the charger port replaced they told me they would have to order the part so I waited a week and then took my phone back in for them to change my charger port my phone works just fine when I took it into them I had no issues with it keeping the network I had no issues with it being able to be reset then I took it into phone medic and they changed my charge report and ever since they've changed my charge report my phone hasn't been able to stay on the network I tried to reset it back to factory and I don't even have my hard reset it also is a Motorola phone but it has Samsung parts in it I've taken it back in three times four times now since then about this issue and they keep telling me they can't do anything to fix it that they didn't do anything to cause the issues which I know is not true because it had no issues until I took it to them I called Motorola since then they said there's no way they would have Samsung parts in any of their devices I called my carrier and they told me there's no there's no network issues they can't figure out why my phone won't stay on the network and something that they did to my phone now I can't even reset it back to factory but they're taking no responsibility for the issue and they haven't even tried to fix it they told me I could leave my phone with them for 2 weeks and they might be able to fix it. I trusted them to repair my phone and the caused it so I can't even use my device I have never had a issue with my phone other then a charging problem never a issue like I am having now and now I can't even reset it because of what they did do it that they were not even supposed to do anything with my phone other then replace the charger port. They tell me they might be able to fix it, but I have to leave my phone with them for 2 weeks that is absolutely unacceptable I need my phone for my work. I can't go without it for 2 weeks

  Business response

  08/02/2024

  We fixed the charger port on this customer's phone.  The charger port is functioning with no issues.  The customer is concerned about the device switching from a 4G to a 5G network setting.  This is common in all devices.  This has been communicated by not only our staff but also the carrier service representatives.  Furthermore, this customer has stated that "it is a Motorola phone, but it has Samsung parts".  The only way this customer would know what the internal parts of the device are, is by opening the device and looking inside.  Our store locations do not have the ability to switch out Motorola parts for Samsung parts.  That is outside of the scope of a charger port repair.  Should the device have been opened by someone other than our staff for the charger port repair that was completed, then I cannot speak to what may have occurred when someone else opened the device. 

• Initial Complaint

  03/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Fraudulent charge. I went to get my phone fix. The phone medic staff informed me it would cost 230 and would take 2 hours to fix. I initially wanted the screen and back fix;however I changed my mind 5 mins later. I didn't leave the store I was outside the door and I came back 5 mins later and told I didn't want to go through it anyone. They told me that they had to charged me 55.76 for 5 mins of work. This is absolutely disgrace and unethical. Phone medic rip me off and they did absolutely nothing to desever my money. There is no sign, nothing in their contract, and they lack to informed my their customers there is a cancelation fee. I still have no prove if that's true or not. The phone medic should have made this aware to all their customers before conducting business. This company is complete a scam and they are looking to rip people off with shady unethical business practices. If they had informed that there would be a cancelation fee I won't have done it. I have dispute this unethical charge and will being take them to court for fraud. There is no prove from them that there is a cancelation fee inplace. Until then, this and and staff are nothing but shady. To make matter worse I had to deal with rude and disrespectful puke. This company needs to be shutdown for fraud and unethical practices.

  Business response

  05/06/2023

  This customer dropped off the device to our store location for repair.  Our technicians immediately began working on and repairing the device.  The customer came back into the store mid-repair and demanded his device back.  Our technicians had to then stop the repair and laser machinery mid cycle.  All of our paperwork states that we charge a minimum of $50 for labor fees.  

  Customer response

  05/08/2023

  Complaint: ********
  I am rejecting this response because:
  Regards,
  
  ******* ****

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩