Reviews
8 Customer Reviews
Review from Michelle L
1 star01/26/2025
Absolutely don't use this company. I had Top Shelf come out to repair a GE furnace that quit working & I thought it was caused by the thermostat that quit working. ****** was sent out, looked at furnace & said it's too old to fix. Did NO diagnostics. "Installed" new thermostat at my insistance which didn't turn on furnace. Then he gave me a hard sell for a new furnace & quote on his phone for a new Trane 80% one stage furnace for $7550. He refused to give me a written quote. I hired another **** company to come out. He did ********************* worked when he bypassed thermostat. He discovered thermostat was wired wrong, which he fixed for $165. I called company & complained & was told Id be called by owner or service mgr, which never happened. As a senior I do not appreciate being scammed: I may be old, but I'm not stupid!
Top Shelf Electric Heating and Plumbing Response
01/28/2025
Thank you for your feedback ********. We apologize that you didn't have a great experience.
Unfortunately, you have over a 40 year old furnace that should be replaced. It's unfortunate that you would rather go with the cheap band-aid option, instead of a permanent solution. Being that you couldn't afford a new system, we tried to give you financing options with a low monthly payment. We highly recommend that you get your furnace replaced by another contractor to prevent future issues.
We are sorry that you weren't happy with our recommendations and services.
Review from Lindsay M
5 stars12/09/2024
Loved having ******* and **** do some electrical work for us. They were very kind, worked well together, and got the job done thoroughly and quickly. Payment and scheduling was very easy. I would recommend Top Shelf without reservation.Top Shelf Electric Heating and Plumbing Response
12/10/2024
Thank you for the 5 star review and sharing your experience! We are grateful for your recommendation. If you need any electrical, heating, air conditioning, or plumbing in the future, please let us know. Thanks again.Review from Lorraine C
5 stars11/04/2024
**** is the best electrician! He totally went above and beyond!Top Shelf Electric Heating and Plumbing Response
11/19/2024
Thanks for the 5 star review ********! If you need anything in the future, please let us know.Review from Steve F
5 stars09/19/2024
Did a good job. Did my annual fall tuneup. Will have them do it next year.Top Shelf Electric Heating and Plumbing Response
09/26/2024
Thanks for the 5 star review. If you need anything in the future, please let us know.Review from John H
5 stars07/26/2024
**** did a fantastic job. Got the system checked out and tuned up. Noticed a problem with my water heater, fixed it in quickly. Great price, .Top Shelf Electric Heating and Plumbing Response
07/27/2024
Thanks for the great review! If you need anything else in the future, please let us know.Review from Christine L
5 stars07/24/2024
**** was amazing. He knew how to fix my problem. I experienced honest and quality work. Thank you.Top Shelf Electric Heating and Plumbing Response
07/27/2024
Thanks for the 5 star review. If you need anything in the future, please let us know.Review from Cynthia B
5 stars05/30/2024
I had ********** out for an electric issue he gave me a fair estimate and started to work right away.He knew how to fix my issues and did it promptly. He answered all of my questions and as a senior he made me a very happy person and he is a very nice young man and bonus he even liked my 3 dogs I will be a repeat customer.Thank you Top ********************Top Shelf Electric Heating and Plumbing Response
07/27/2024
Thank you for the great review! We are glad that you had a good experience with ****. If you need anything in the future, please let us know.Review from Jo-Ann C
5 stars01/07/2024
Yesterday morning a leak appeared in my dining room ceiling and it was spreading fairly fast. The first plumbing company I called (a well-known one) couldn't get to my house here in **********, for three days! When I called Top Shelf Plumbing they were able to send someone here within a couple of hours. ****** arrived on time, and immediately got right to work shutting the water off and locating the leak that was occurring above the ceiling. It didn't take him long to find the pinhole leak in a pipe, and he cut that piece of pipe out and put a new pipe in its place. He showed me the tiny hole in the old piece which was very hard for me to spot. He also was very professional in cleaning up the ceiling debris from the floor and answering questions I had. I will be calling Top Shelf Plumbing should I ever need plumbing services again. Also, I want to thank you, ******, for your fine work. ***************
Customer Review Rating
Average of 8 Customer Reviews
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