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Initial Complaint
02/01/2025
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
They charged me $2000 for an ambulance when I have ********* Absolute scam.
Business response
02/12/2025
February 12, 2025

Better Business Bureau
PO Box 191279
*****, ID *****

RE: Ambulance Transport
BBB Case Number: 22887055

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************. Many processes are in place to ensure compliance with all regulatory requirements.

Our office has reviewed the concerns. The consumers insurance information has been received and is in review. The account will remain on hold to allow time for review, and we will follow up with the consumer directly with further updates. We would like to thank the consumer for bringing the concerns to our attention and apologize for any inconvenience this may have caused.

Should the consumer have any further questions or concerns, I may be contacted directly at **************.

Sincerely,
Customer response
02/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Z*******
Initial Complaint
01/30/2025
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received an unverified collections on my Transunion report, AMR never once billed me or even gave me a chance to provide insurance on file for this claim and I have valid health insurance. There was no attempt to reach me via phone or mail. I want this collections removed and for them to bill the insurance.
Business response
02/12/2025
February 12, 2025

Better Business Bureau
PO Box 191279
*****, ID *****

RE: Billing Inquiry
BBB Case Number: 22879413

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

AMR has thoroughly reviewed the concerns raised by the consumer and confirmed that we had an invalid address on the account. We have cancelled the account from collections and requested that any negative credit reporting be removed. Due to the age of the service, we are no longer able to file a claim with the consumers insurance. At this time, the charges will be written off and the consumer is no longer responsible for payment. Please accept our sincerest apologies for any inconvenience this may have caused.

Should the consumer have any further questions or concerns,I may be contacted directly at ***************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Customer response
02/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Sumante **********
Initial Complaint
01/28/2025
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 7/9/21, due to a medical emergency, I was transported by AMR ambulance (aka ************************************ ***************) to the local hospital. At the time I had ****** Permanente medical insurance which covered ambulance services. AMR was provided with my address and ****** insurance information. I never received a bill from AMR. Over 3 years later, on 12/2/24, I received a bill for $2002.57 from ***************************** a debt collection company, on behalf of original creditor AMR and current creditor *************** Funding. I contacted ****** and they advised that AMR never submitted the bill to ****** for payment. I contacted AMR and they advised that AMR never billed ****** and that AMR sent the bill to the wrong address which is why I never received it. According to the contracts AMR had with ****** and with *********************/ICEMA Inland Counties Emergency Medical Agency, I should have been billed at most $50, not $2002.57. I am requesting that AMR write off or cancel the $2002.57 bill, that AMR notify **************************** and *************** Funding in writing that the $2002.57 bill is not owed, and that AMR notify **************************** and *************** Funding in writing they should cancel the debt, cease all collection efforts, and remove the debt from any credit reports.
Business response
02/04/2025
February 4, 2025

Better Business Bureau
PO BOX 191279
*****, ID *****

RE: Ambulance Transport
BBB Case number: 22868038

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

AMR has thoroughly reviewed the concerns raised by the consumer. As we are past timely filing with the insurance, the balance will be written off. At this time, we have cancelled the trip from the collection agency. We would like to thank the consumer for bringing her concerns to our attention and apologize for any inconvenience this may have caused.

Should you have any further questions, please contact our customer ********************** department at **************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Customer response
02/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****-****
Initial Complaint
01/24/2025
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
AMR sent a bill to an incorrect mailing address for a service processed in 2020. There was no further communication, until we learned that the debt had gone to collections ($739) during a credit check. I contacted the collections agency in December 2024 to submit a request for documentation, but AMR has not responded to the request and are unreachable via phone. My insurance has indicated willingness to cover the expense under the 2020 claim, but they require the documentation.
Business response
01/31/2025
January 31, 2025

Better Business Bureau
PO Box 191279
*****, ID *****

RE: Ambulance Transport
BBB Case Number: 19975694

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

AMR contacted the consumer by phone and discussed the account. Invoices were being sent to the mailing address obtained at the time of service. As a result, the consumer did not receive invoices, and the account defaulted to collections. At this time, we have corrected the consumers mailing address and have cancelled this debt from collections. Due to the age of the account, we are past timely filing limits and have written off the total charge. The consumer is no longer responsible for payment. We would like to thank the consumer for bringing their concerns to our attention and apologize for any inconvenience this may have caused.

Should the consumer have any further questions or concerns, I may be contacted directly at **************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Customer response
01/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
01/23/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not sure what this company is or why the have contracted another shady company for collection on a debt that is not mine nor do I have knowledge of. This company has never contacted me for any reason but I was alerted that this company filed collections on my credit report and as I have never been sent to collections I was and still am confused. If I ever used this company which I am certain I have not I am covered by New Mexico state heath insurance having zero copay for any medical procedure so any medical provider is paid in full no matter what and I have had that in place 10 years without interruption therefore this has to be fraud. Also the company that you hired to do your collections is the worst I have ever seen. you need to find better immediately as well as take the negative mark off my credit report immediately since it violates the Fair Debt Collection Practices Act 15 U.S.C 1692. not sure the account number the collections agency refused to give any information to me so i got what i could from the ***********************
Business response
02/03/2025
February 3, 2025

Better Business Bureau
***************
Meridian, ID *****

RE: Billing Inquiry
BBB Case#: 22850767

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

AMR is unable to locate the consumers account and has attempted to contact the consumer directly to discuss her concerns. Unfortunately, we have been unsuccessful in reaching her at the phone number provided.

Should the consumer like to discuss this matter, I may be contacted directly at *************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Initial Complaint
01/19/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I live in **********. This company is in *******. I have never used their services or had any contact with them and now it is on my credit report as a collection
Business response
01/24/2025
January 24, 2025

Better Business Bureau
***************
Meridian, ID *****

RE: Ambulance Transport
BBB Case Number: 22831310

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************. Many processes are in place to ensure compliance with all regulatory requirements.

We have thoroughly reviewed our records along with the hospital face sheet, and determined the information confirms AMR rendered services to the consumer in the state of ********** on June 25, 2019. AMR responded to a call made on the consumers behalf. Due to their condition at the time of service,the medical staff deemed it necessary for ambulance transport. Therefore, the charges incurred for services are valid and correct. If the consumer believes they have been the victim of identity theft and this is not their transportation, please send us a copy of a police report, along with a copy of their state issued ID. Once received, we will review the information and make adjustments as necessary.

We understand that emergency medical care is an unexpected expense and encourage the consumer to contact ************************ Partner ************** to inquire about payment arrangements.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Initial Complaint
01/17/2025
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
may 2 2023 I was taken to a hospital after this whole incident I was already upset with the service because the *** had gave the doctor a diagnosis vs just telling what happen medically sent a complaint never heard anything! I had taken the ambulance twice in one month. now months later after the incident I had received a bill sent a payment got another bill after it look like my insurance payed I called and was upset and said is this bill and will that be all for the bills for them they said yes and payed everything and they said I was done they are now sending me another bill and trying to surprise **** me and saying I need to pay more after I already payed and pay 269 more
Customer response
01/23/2025
Hi I was emailing because I had a question I realize I wasnt really detailed on my complaint. The issue I am having is that I had received a bill in June saying that my share was ****** and I payed the bill and have the statement that said my share was 177 I now have received a new bill saying that I need to pay more money and was sent the bill a 1.5 years later from the date of service in Jan 16 of this year and my date of service was May 2 2023 and the bill was payed in July 2023 the new bill is now wanting me to pay a additional 269

I wanted to check up as they keep messaging me saying o have a bill and needs to be payed and will charge me late fees so Im trying to resolve this issue

******* ********
Business response
01/30/2025
January 30, 2025

Better Business Bureau
PO BOX 191279
*****, ID *****

RE: Ambulance Transport
BBB Case number: 22823076

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

Our office has reviewed your concerns.The account is currently on hold pending further review by our billing department. Once an update is available the consumer will be notified.

Should you have any further questions, please contact our customer ********************** department at **************.

Sincerely,

****** *.
Patient Advocate
American Medical Response
Initial Complaint
01/16/2025
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was taken my AMR from a hospital in *********** to one in spoken **. i had zero choice in this matter as at the time i had a broken arm near the wrist and they where the only way to get the surgery needed. I have twice tried to get them to charge my medical insurance and twice they have done nothing. once through their website and once through phone call. Looking at my insurance they have not tried to charge them as there are no pending claims or denied claims from them, but they are still trying to charge me over 4 thousand dollars and threatening to take it to their collections. All i want is for them to charge my insurance.
Business response
01/31/2025
January 31, 2025

Better Business Bureau
PO Box 191279
*****, ID *****

RE: Billing Inquiry
BBB Case Number: 22820356

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

We have reviewed the consumers concerns. Many patients come in contact with Emergency Medical Services because of friends, family, bystanders, or law enforcement officials. AMR was dispatched to transport the consumer based on his condition. Our crews are trained to follow all local Emergency Medical Services procedures and protocols. The consumers insurance information has been received and is in review. The account will remain on hold to allow time for review, and we will follow up with the consumer directly with further updates. We would like to thank the consumer for bringing the concerns to our attention and apologize for any inconvenience this may have caused.

Should the consumer have any further questions or concerns,I may be contacted directly at ***************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Customer response
02/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so long as the company carries through with what they have said. If they do not i will re-open a case against them but hope i do not have to.

Sincerely,

***** ******
Initial Complaint
01/14/2025
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On January 10th 2025, a company hired by. American Medical Response called Ability Recovery Service, reported to TransUnion Credit Service that I owed American Medical Response through ability recovery service $1,376. First of all, I have no idea what this is. I do not recognize either of the company names and it is listed as a charge off but also listed as a derogatory account but I have no record over the last *************************************************************************************** *************, ******** or **************. This report on my credit has damaged my credit score and if I actually owe anyone money this would be for something that happened at least 8 to 10 years ago, since I did go through a period of time when ******** in ******* reported losing my records for about 5 months within their computer system because of some sort of renovations to their state system. That was years ago and I subsequently moved first to ******** and then to ************** while spending some time in between traveling in ************* for work. In any case I do not recognize this bill or whatever they're referring to as a charge-off. I'm not even sure this is for medical or anything related to Medical, however, the original company name is showing as American Medical Response. I can only assume that if I actually incurred a charge years ago, it would have been during the time that ******** lost my information. I filed a claim with the state of Arizona regarding their loss of my records in the state computers, they miraculously found my information after I submitted a claim to the attorney general. I have no problem pursuing this credit report error with the Attorney General of ************** where I currently reside if the BBB cannot resolve. You will note there is no account information listed on the attached report made to ********** , there is also no detail about the charge on any . They did not not provide complete data because they do not have it.
Customer response
01/29/2025
I would prefer to deal with this company and its debt collection company through written BBB communication since they have no accurate info on what I supposedly purchased from them, when or where.

I look forward to hearing any response from them (eventually) since my credit has fallen from good to fair and I may also go to my state AG if they don't respond soon. Taking advantage of a senior fighting stage 4 cancer with no evidence is low.

Thank you for your help,

BR ******* ******
Business response
01/31/2025
January 31, 2025

Better Business Bureau
PO BOX 191279
*****, ID *****

RE:       Ambulance Transport
                        BBB Case number:      22869509

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

Our office has not been able to make contact with the consumer and is requiring more information to locate an account. Please allow more time as we will continue to attempt contact to ensure the consumers concerns are addressed.

Should you have any further questions, please contact our customer ********************** department at **************.

Sincerely,

****** *.
Patient Advocate
American Medical Response

Customer response
01/31/2025

Complaint: 22809585

I am rejecting this response because:
The business has made it clear in three voicemails and in their answer to the BBB that they do not have any information about my doing business with them and yet they have reported me to a debt collection company who has posted the debt on my credit report. Given how this has affected my credit already, and the fact that this is a medical related billing and according to the ********************************************* that is no longer to be applied to the credit reports of Americans, I request the company admit that they have no record of this charge and apologize for sending me to a debt collection company, or for confusing me with a different consumer. There is no record that they can find of my ever having an account with them and until they saw the BBB complaint they did not have even my phone number. They have left three voicemail messages for me requesting information about me because they have none.
In order to reverse the effect to my credit score as soon as possible, I demand that the business admit it's mistake, apologize, and remove the debt from my credit report immediately. I do not wish to give the company more time to keep calling me trying to get me to explain to them why they think I owe them money. I have no idea why they think I owe them money and as a senior, I deserve better treatment than this. Thank you.
Sincerely,
BR ******* ******
Business response
02/11/2025
February 11, 2025

Better Business Bureau
PO BOX 191279
*****, ID *****

RE:       Ambulance Transport
                        BBB Case number:      22809585

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

Our office has not been able to make contact with the consumer for additional information. We have further reviewed the concerns and have possibly identified the account in question. At this time, the account has been removed from collections and the consumer should no longer be contacted.

Should you have any further questions, please contact our customer ********************** department at **************.

Sincerely,

****** *.
Patient Advocate
American Medical Response

Customer response
02/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, in particular I am thankful that the business admitted that they "possibly identified the account in question" indicating that they are not confident they have the right consumer. Further, their comment, "At this time, the account has been removed from debt collections" and explaining that I should no longer be contacted is something I will hold the company and their debt collection service to. The way that their response was worded has the veiled implication that they might attempt to place a debt collection again without any proof. If that should occur I will reopen a claim, however, at the moment I am satisfied with the removal of the debt collection on my credit bureau report. Thank you,
Sincerely,
BR ******* ******
Initial Complaint
01/14/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
An AMR patient transport service was ordered for my daughter for transport to a specialty hospital in June of last year. They are currently trying to bill my daughter in the amount of $1,131.18 for this service that Sentara already reimbursed AMR for. We have confirmed with the health insurance carrier Sentara (formally Optima) that AMR is a registered network vendor with ******* since 2015. We have also confirmed with Sentara that AMR has already been paid in full for this claim. They have sent her two invoice requests to date which include notices of collection if not paid by invoice due date. After talking with Sentara, it appears they are very familiar with this vendor who has a habit of billing the patient the cost difference between their approved negotiated fee and the regular fee they charge for out of network claims. As a sidenote, Sentara has been very helpful in sorting out this invoicing confusion. This is clearly patient harassment, and I am asking BBB to step in to stop this fraudulent invoicing to my daughter. Regards, *** ****
Business response
01/30/2025
January 30, 2025

Better Business Bureau
*****************
Meridian, ID *****

RE: Ambulance Transport
BBB Case Number: 22806478

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers, and strives to provide quality **********************. Many processes are in place to ensure compliance with all regulatory requirements.

AMR has thoroughly reviewed the consumers concerns. The consumers insurance carrier does not contract with AMR in the area services were rendered. An appeal was submitted to the insurance carrier and was denied, therefore; the consumer was billed for the balance. On January 13, 2025, the insurance carrier called and stated that the claim was being reprocessed. At this time, the trip remains on hold pending their response.

Should the consumer have any further questions or concerns,Customer Care can be reached at **************.

Sincerely,

******* *.
Patient Advocate
American Medical Response

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