Reviews
1 Customer Reviews
Review from Marcus M
1 star02/01/2025
No star rating for this company. This website mandated a rating even though this entity described below does not deserve it.On initial purchase, the billing entity double charged me for my order. When confronted with this issue two day later, the *** tried to give me a discount on my doubled price. The only way it was refunded is when I threatened to contact my *********** It was then that it was promptly returned.After trying the product for 27 days with negative results, I contacted customer service for a refund. The ***, Sky, tried numerous attempts to reason the non refund of my purchase price. I asked for a manager to talk to and I was placed on hold twice more while the *** sought a manager. In the end I was told a manager would call me back in an hour. Also noted is that it appears that customer service is an off country location since it was hard to understand the *** due to his thick accent. After over an hour wait, NO phone call from a manager at the customer service center for this product was received and so I filed a dispute with my credit card company.Very dishonest ***resentation of this product from the very beginning.
Tranquil Vibe CBD Response
02/21/2025
Hello ******,
Thank you for reaching out to ** regarding your request for a refund. To ensure we can assist you efficiently, we kindly ask you to initiate a three-way call with your bank to verify this case. This step is necessary for us to proceed with your request.
Please contact us at ************** along with your bank to facilitate this verification. Unfortunately, we are unable to assist you further through email until we can confirm with your bank that there is no ongoing dispute related to this matter.
Thank you for your understanding and cooperation.
Best regards,
***** *****
Account Manager
**************
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