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          Business Profile

          Apartments

          Rise at 2534

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/10/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Where do I begin. First, after a pipe burst flooding our apartment, we had to stay in a hotel for a week. We lost all of the food in our fridge/freezer due to electricity being turned off. Then out of nowhere we were told to vacate. They used some of our security deposit to pay for all of this. Then we moved apartments to finish up our lease. At move out, we left the apartment spotless. Yet, they charged us $300 for cleaning fees/ carpet replacement. When I called to figure this out they would not give me a clear response and never called me back. They also tried to charge us for 3 months of utilities and a second prorated rent. This also was not taken care of and I was pushed to the back burner. This place owes me our full security deposit.

            Business response

            11/06/2023

            Hello Kaylee,

             

            In reviewing your account, I see that we charged you for the final utility billing from 6/16/23 to 9/9/23 which totaled $230.40 as well as the pro-rated rent from September 1st to the 9th which totaled $543. This was a total of $773.40 due. You provided a cashier's check in the amount of $543.00 on September 8th bringing your total due to $230.40. We applied your security deposit of $300 to the amount due and now you will be receiving a refund of $69.60. We would be happy to provide you a copy of your full account statement. Please contact the office staff to assist with this. 

            Sincerely, 

            Christy Russell

            Sentinel Real Estate

             

          • Initial Complaint

            07/05/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I currently don’t have hot water in my apartment and can’t adequately clean and my complex won’t respond. I also had to have my hair stylist wash my hair and have asked for a prorated rent due to the situation.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          5070 Exposition Dr

          Johnstown, CO 80534-6516

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          (970) 613-8944

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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