Complaints

• Initial Complaint

  01/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Emich in ******** ** to purchase tires for my vehicle I spent $1400 on Michelin Tires. After only two months I started to have issues. tires are trash not only they bubbled I went back to Emich 1-23-2023 only to received attitude from the workers. I was told tires have no WARRANTY. (can't believe this DISCOUNT TIRES have better Services and warranty on tires.I had always went to Discount Tires. Biggest mistake to go to Emich. Never again will I go there no even for oil changes. we have 8 vehicles I WILL FIND A LOCATION WHAT I WOULD TRUST.

  Business response

  01/25/2023

  Here is a response from our Service Manager- we are more than happy to assist in anyway- we are required to follow warranty guidelines on tires as mandated by the tire manufacturer of the tires.

  Customer had new tires installed on ******** with ******* miles on her vehicle. Customer came in for her concern of sidewall damage on all 4 tires on 1-23-23 with ******* miles on her vehicle.
  Customer stated all 4 tires have sidewall damage. Upon vehicle arrival, the service director inspected the vehicle on the service drive and found that the only tire to have damage was the passenger rear tire.
  When the service director asked the customer to show him what her concern was with the other tires, she became very agitated and frustrated. We were seeking clarification to her concerns as there was only one tire (the passenger rear) showing damage. At this point the Service director asked the customer if we could get the vehicle in the shop to investigate further, so we can determine if the tires have damage elsewhere other than on the outside sidewall, because we could not find damage on any other tires.other than the passenger rear without lifting the vehicle.  The customer then mentioned at one point, all 4 tires were low, and the passenger rear was at 0 psi/completely flat. At this point the service director had the technicians inspect the 3 good tires for further damage or leaks. No leaks were found, all tires were at correct pressures. The service director had the technician dismount the passenger rear tire for further inspection.  At this point, we found the tire filled with tire debris (we see this when customer drive on a completely flat tire) it was at this point we determined based on the customers comment earlier and the damage to the tire, that customer had been driving their vehicle around with a flat tire, in return causing sidewall damage. At this point, the service director explained how this is unfortunately not covered by warranty and although I would love to be able to warranty this tire, I cannot due to the fact that this damage could have been prevented with proper tire pressure maintenance. He then offered a discount on a new tire, as she had recently purchased a complete new set of tires, and the customer agreed and appeared to be happy that we would replace her tire at a discounted rate.

   

  here is a link to the tire warranty offered by Michelin

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• Initial Complaint

  12/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got my 2017 ***** from this company 2years ago. My warranty has expired but I have been calling leaving messages and I cant get anyone to return my calls. My car is in bad condition and Ive been trying to get in touch to see if I can bring it in. And still have yet to hear from anyone. Ill start speaking with someone and they wont call me back or Im always leaving a message with no response. I am a caregiver and have been missing a lot of work. Do my car just sits until I can get ahold of them, and ** about to lose my job

  Business response

  12/06/2022

  *******,  sorry to hear about your situation- do you know who you have left messages for?   You are also welcome to call me or ************************* (Service Manager) and we will do anything we can to assist.

   

  ************************* - General Manager

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my truck to get it fixed from a leak when I went to pick up my truck the leak was still the same

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩