Complaints

• Initial Complaint

  12/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been continuously contacted by Diversified Radiology for a bill that has already been paid by worker's compensation. I have provided them with the check number and date of the check provided to me by ******************. They have refused to credit my account. Now, they have turned it over to collections.

  

  Business response

  12/30/2024

  Diversified Radiology is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the **************** Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that this concern has been directly resolved with the patient. Thank you.

  Customer response

  01/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business contacted me and credited my account. Thank you for your assistance.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  09/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Complaint is for harassment, *********************** of customer service. I had a chest x-ray on 28 Aug 2023 at St ***** ************ *****, **.Billing# **** **** **** ID ************ This ER visit was a VA approved visit for A-fib.. Presently I'm outside of the US for the winter and no means of calling Diversified Radiology. Their website provides no customer service email. This week I received a DONOTREPLY email bill from Diversified Radiology. The bill indicates "no insurance appied" and the online payment page has no provisions for giving insurance info. In May 2023 I had this exact same problem with Diversified Radiology. I had a VA approved ER visit. When I talked with Diversified Radiology billing office I was told it was my responsibility to send the bill to the VA. Diversified Radiology would not bill the VA and threatened to send my account to collections. I was able to resolve that bill by going in-person to the billing office at St *****. The billing clerk told me she has to call Diversified Radiology on average of 2-3 times a day in regards to billing issues.

  

  Business response

  10/03/2023

  Diversified Radiology is committed to our patientsprivacy and to complying with all applicable laws pertaining to patient privacy, including the **************** Portability and Accountability Act (HIPAA).  As a result, we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient.  Thank you.

  Customer response

  10/06/2023

  Diversified Radiology representative's email  states they have found the VA authorization number and they're in the process of billing the VA. I have pasted a copy of my response below. 

  not f

  Customer response

  10/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  Customer response

  10/07/2023

  Thank you for helping me resolve this issue with Diversified Radiology billing. Thanks to your contacting them I received an email from ***********************, billing department supervisor. He informed me that they had contacted ************************, obtained the VA authorization #, and the insurance claim was being processed. Without your assistance I don't think this would have been resolved. Thank you for your help.       *******************, **-C, USAF Major (Ret)

   

• Initial Complaint

  08/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On January 20, 2022, I received a bill for $122.00 for account number *********** from the business for services provided on November 11, 2021. On the date of service, I had already reached my out-of-pocket maximum for the year, so the patient responsibility for the claim should have been $0. However, the bill did not show an insurance adjustment and stated the patient responsibility was for the full amount of the bill. I called the business and my insurance company seeking an explanation. After many calls, including several where my insurance company spoke directly to the business while I was on the call and several instances where my insurance company or I sent the explanation of benefits for the claim to the business, the business determined that they had coded the service incorrectly causing my insurance company to reject the claim. The business said they would send the bill for internal review so that the service could be recoded and sent to my insurance company for payment. Since that determination was made, I have received seven additional past-due bills from the business (most recently dated July 27, 2022) saying that I am responsible for the $122. After every bill, I have called the business to confirm whether I needed to do anything else, and they have told me that the bill is being auto generated and that they will send it back for internal review. I would like this matter to be resolved and my account balance returned to $0 so that I stop receiving erroneous past-due bills from the business.

  

  Business response

  08/18/2022

  Diversified Radiology is committed to our patients privacy and to complying with all applicable laws pertaining to patient privacy, including the **************** Portability and Accountability Act (HIPAA).  As a result, we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient.  Thank you.

• Initial Complaint

  07/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was not aware that I owed Diversified Radiology of Colorado a payment of $84.34. When they sent me a bill in late June 2022 and a text threating to send me to a collection agency, I responded to them and said I had no idea I owed you a payment for a Jan 2022 visit to Platte Valley, I also told them that I've sent the payment to them which I did on July 1st. The check cleared by bank account on July 11th, 2022. I received a collection letter from **************************** *** dated July 15, 2022, for the same amount. I want my credit report corrected! I want an apology from both companies! I have excellent credit and maybe they are trying to scam me by collecting another payment and harassing me until I send it to them.

  

  Business response

  08/07/2022

  Diversified Radiology is committed to our patients privacy and to complying with all applicable laws pertaining to patient privacy, including the **************** Portability and Accountability Act (HIPAA).  As a result, we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient.  Thank you.

  Customer response

  08/07/2022

   
  Complaint: 17624798
  
  I am rejecting this response because:They sent me to a collection agency after cashing my check and have not responded to the reason why.
  
  Sincerely,
  
  *******************************

  

  Business response

  08/18/2022

  As stated previously, Diversified Radiology is committed to our patients privacy and to complying with all applicable laws pertaining to patient privacy, including the **************** Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections was addressed directly with the patient. Our team has contacted ********************** directly. 
  
  Thank you,
  
  *************************
  

  
  

  Customer response

  08/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  **** from Diversified Radiology that I was never told about. They claim there was a lapse in my health insurance which is false. This is hurting my credit and is completely unfair. They billed me as a third party after a hospital visit without ever informing me of the ****. The customer service people all take me for a run-around and when I ask for any proof of invoices sent to me, my identity, or proof of contact with my insurance company they deny me. Apparently this is an ongoing issue with the entirety of the business which can be seen in the COUNTLESS reviews of people experiencing the exact same thing as me.

  

  Business response

  04/24/2022

  The following information is in response to concerns submitted by **************, complaint ID ********.  We appreciate the opportunity to address this matter.  A thorough review of associated account shows new insurance information and an updated patient address was recently received by our office.  A claim was filed to the new insurance carrier on 4/13/2022.  Follow up with the carrier indicated payment was being issued on 4/20/2022 which would leave a patient balance of zero.  This information was communicated to ************** on 4/19/2022 via telephone with our patient experience leadership.  Our records states ************** was relieved and satisfied with the outcome.  At this time, and we consider this matter resolved.
  

  
  We apologize for the inconvenience.  Diversified Radiology renders service according to acceptable standards of practice in the industry, payor contract requirements, and adherence with applicable state and federal regulations.  Diversified Radiology continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct.  If you have any further questions or concerns, please contact ***************************************.  Thank you.

  Customer response

  04/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This complaint was made prior to the resolution of ensuring my credit would be fully restored due to clerical errors. Thank you
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩