Reviews

This review is for CycleBar ********** location (note: this location does not have its own BBB account but is under the same ownership)I am currently unable to pay my outstanding balance, which includes a $20 no-show fee (for a $13 class that wasnt even full) and a $51 monthly ride fee. Ive been trying to contact the business via phone and text, but have received minimal response. There is no option to view or pay invoices online or through the app, which is extremely ************** a result, I've had to freeze my credit card overnight to avoid accumulating $20 late fees for charges that I have no way to pay. The emails Ive received state that the charges will be automatically re-tried, but this has not been the case. Additionally, there is no option for me to manually trigger the payment process. I am eager to settle these charges to prevent further fees, but the system seems designed to make this impossible.I understand from previous interactions and other reviews that this may be blamed on the franchise (CycleBar), and I have been told that the local staff has "no control." However, the lack of communication and the difficulty in reaching anyone by phone or text is unacceptable. I even attempted to visit the location, but its only staffed during class times, when no one is available to assist.Please allow me to pay this final bill so I can sever ties with your business.

An upgrade to my membership was initiated by the general manager without my consent and was followed up with very poor customer service to reconcile the situation.I signed up for a membership in November 2021, over a year before this Cyclebar location opened. After the opening, I noticed my account showed I was signed up for a recurring 4-pack membership so I asked the front desk about this. I told them I had thought I signed up for an unlimited membership. They said they would have the general manager reach out. I received a voicemail from a front desk person saying they were going to be able to switch me to the unlimited membership and to give them a call back to process that. I did not call back. My account was changed without my permission to an unlimited membership and my credit card was charged for a membership rate much higher than what was advertised in November 2021. What followed was an unfortunate series of emails with the general manager who treated me as if I were asking for a favor or special treatment to correct their wrong, and failing to acknowledge that they upgraded and charged me without my permission. There were also a few untruths told to me about what others are paying to make me believe nobody is paying less than the rate they upgraded me to.I asked for my membership to either be adjusted to the unlimited rates advertised in November 2021 or change me back the 4 pack we have a signed contract for. They agreed to change the rate of the unlimited membership going forward, but with the caveat that they would not refund me for the charges over that rate that they already processed without my consent. Their final solution was to cancel the unlimited membership, instead of returning me to what we have a signed contract for: a discounted founders 4-pack. And was told if I want to sign up for the 4-pack that I would need to go to the studio to sign up for that. That means I would have to pay more. Just a horrible, unacceptable experience.