Complaints

• Initial Complaint

  01/05/2025

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  ordered an expensive vest. the zipper was defective from the beginning. was not easy to use at all and very difficult to start a zip. several email exchanges happened and i was promised An Expedited Exchange. this never happened. the company refunded me instead and i encountered the exact problem i was trying to avoid - they arent available now and MI is in sub zero temperatures. this would not have happened had they done what they promised all in writing... all in emails. then they started ghosting me and not responding at all to emails. spoke friday to a Nya and she refused to escalate this to a manager.. with some pushing, i was told a **** was going to call me and she never did.

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a hat from Fjallraven on 8/24/24. I wore it once in the rain a couple of weeks later leading to stains on the hat. The stains would not come out, despite washing the hat. The hat is ruined after having it for only 2 weeks. On 10/4/24, I contacted Fjallraven to activate the lifetime warranty. As of 10/17/24, Fjallraven has failed to respond to my request, despite a follow up sent on 10/14/24 and is therefore not honoring the warranty.

• Initial Complaint

  02/07/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Ordered 6 jackets from Fjallraven on 11/28/2023 Submitted return for 5 jackets on 12/8/23 Sent package back to Fjallraven on 12/11/23 Received and signed for at Fjallraven on 12/14/23 Have been working with Fjallraven since early January 2024 to obtain my refund, but they are claiming they never received the jackets Filed charge back with my bank, 53, but their investigation found there is no billing issue

• Initial Complaint

  12/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  FALSE ADVERTISING!! You are told that it will take 3-4 weeks to get the item, but base on a previous comment i can deduce that they have an issue at their factory and they are unable to honor what they offer.i planned to get this as a gift for my daughter for Christmas, ordered 11/9/23 thinking its enough time, sadly i was wrong now i wont be able to get it for my 8yo.i want a refund.

• Initial Complaint

  08/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I made an order of all vividly colored items, and included a wax bar in the little bag in the order. The only color displayed online was UN Blue, so I was very surprised and quite disappointed to receive a drab, grass-stain beige bag. I returned it with the note that I wanted a vivid color or a refund. I was as clear as I could be. This was not something I would buy if I had a choice. Since it came with a large backpack, I had to provide for the return the packaging, the printing, the tape, and I had to source and pay for transportation to get across town to the Fed-Ex in order to pay to return the ugly sack, so when a nearly identical one arrived back on my doorstep, the only difference being the wax bar inside had not been used like the first item I received, it was a slap in the face. I told them I felt abused and asked for a refund. They sent me an image of a label and gave me a week to get back to them. They clearly believe that my labor and supplies can be exploited for free, but I doubt the shipping department works for free. I didnt have the time off or opportunity to meet their very tight timeframe, in fact, I didnt even get to their email before their timeline, so they just took my money from me. I have been forced to buy something I didnt want. I would drop it off at REI for them, since it is closer to my home, but I feel that they are abusing me by playing games with my resources, and they should refund me for the forced purchase. They have the required documents.

• Initial Complaint

  07/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hello,I purchased a f**** pack from Fjallraven's North American website on June 2, 2023. After receiving it, I did not like the fit, so I contacted them to send it back. I received free shipping from ***** and promptly returned the item to my nearest ***** dealer after paying for some new packaging. After it was sent, I received another f**** pack, which was exactly the same. I contacted Fjallraven's customer support. They blamed me for 'checking a box' which said exchange rather than return, which is not true. This doesn't make sense as I received the exact same bag twice, so nothing was changed, not the size or colour. Fjallraven was very dismissive, but agreed to take back the same bag. This took time out of my busy schedule and the nearest ***** is a 20 kilometre drive from my home. I sent the second bag back on July **********'m still waiting for my return to be processed. Today is July 16, 2023. Unfortunately, their mistake is costing me money by the day as I paid for this item on my credit card.

• Initial Complaint

  03/06/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On May 9, 2022 I bought a Fjallraven Black Hip Pack at Dillards, I called them to mention the problem and they told me that I had to go directly to the manufacturer. This $50 dlls small ******** tax, after very little use it started to fade. Today I sent an email to the company Fenix ********************* AG that handles this brand Fjallraven. Mr. ******* told me that they do not cover it and that it was probably due to misuse. I explained that it was not like that, it was not mistreated and that I have another similar to this one, same color of the different brand, that I bought before and it has not discolored like it is. The gentleman tells me that he gives me 20% discount to buy a new one, which is illogical because I paid a high price for this bag. The quality of this product is cheap and it is a brand that their warranties do not cover it. He refused to help me. I ask for your help to reimburse me what I paid and prevent the same thing from happening to other people. Thank you so much,**************

  Customer response

  03/01/2023

  Fjallraven Customer Service
  ************
  ******************************/us/en-us

   

   

  I would like to correct the date I purchased the item, which was in October 2022. 
  

  Thank you,

   

  *************************

  Customer response

  03/08/2023

  Hello,
  
  I would like to make a correction to the date of acquisition of the garment in the complaint details.  The correct date of the purchase is 9/05/22.
  
  Thank you
  
  

  
  

• Initial Complaint

  12/30/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I placed an order for a backpack on 12/8/2022. The order has not been received as of 12/30/2022. This company has not responded to 4 emails I sent regarding the issue. ***** said the company is responsible for reimbursing me and they can file a claim. The company has no telephone number available for speaking to a live person.

• Initial Complaint

  03/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought a new jacket on 12/15/2021. In February 2022 the jacket pocket Ripped as I put my hand in it. I contacted the company and asked for a refund they offered a repair. They offered a replacement a few days later. I accepted but asked for a refund again and the offered a site credit. I mailed my jacket in and contacted them about the credit which I received. But the credit has conditions like for example it expires and has to be used all at once. This is in acceptable and I called asking for a refund instead.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩