Complaints

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Front Range ********** **************** promised a safe and secure fence to contain livestock. **** was sent on November 14 but job was not complete and walk through did not happen until November 22. We paid $10,248.37 for new posts, rails and stretching of our wire fence. This was a very poor job in both workmanship and quality of posts. MANY problems were brought to the business' attention and some were remedied. However, there were 3 posts that were installed broken and are not structurally sound to contain horses. Because there were so many problems to bring to the company's attention, these posts were not noticed right away by either us or their sales rep until after money was paid. We requested to have these posts replaced however they refused. Owner said they were structurally sound without coming out to see them or sending a representative to take a look. We just wish to have these 3 posts, that were INSTALLED broken, either replaced or money for them refunded so that we can have another fence company repair. Thank you

  Customer response

  12/18/2023

  Hi, the company that the complaint is for is Front Range ********* out of **********. The confirmation letter says Front Range Solutions which I dont think is the same company. Please let me know if this is the same company and if not, what I need to do to help fix it. Thanks!

  Customer response

  01/17/2024

  The company's actual name is Front Range ********** not Front Range Solutions and their website is www.frontrangefenceco.com.  With a new internet search I see they changed their company name to Front Range Solutions for ****** so it wouldn't be associated with our review. I see people are reporting this business as nonexistant now since they falsified the internet information.

  They have 2 addresses for the business but they are both the same company.  They list themselves as Front Range Solutions for the address in ******, **. It is ***** Tenderfoot ****** ******* ** *****. If you search that company name it brings you to a nonexistent web address.

  They still list themselves for another ****** business page as Front Range Fence **.for the address in ***********, **.  It is ********************************************************

  On a search you will see they still list the same website link and phone number for each company name.  That phone number is ************.  The owner is **********************

  I hope this brings clarification.  If you have any more questions or need more pictures I will be happy to provide that for you.  

  Thank you,

  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩