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          Business Profile

          Apartments

          Outlook Ridge Luxury Apartments

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/06/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            stole my money i am a 91 year old on a limited income and they tried to put me in the s***** looking apt and wont return my money

            Business response

            12/13/2023

            The applicant was made aware of the application process refund process while completing our online rental application.

            The applicant applied and was approved on 11/2 and was schedule to move in on 1/15.

            The applicant the stated on 12/5 they will no longer be moving.

            Per the application that was sent to all parties after the application was complete and notices were acknowledged on 11/2 included the information regarding a refund:

            4) Withdrawal before approval: If you or any co-applicant withdraws an application or
            notifies us that you've changed your mind about renting the dwelling unit, we'll be ***********
            retain all application deposits as liquidated damages. The parties will then have no further
            obligation to each other.

             

              

            Customer response

            12/17/2023

             
            Complaint: 20968421

            I am rejecting this response because:   they could have at least  gave my deposit back that they  took in order for them to give me a key to checkup on my 92 year old mother. I could understand the keeping my mom  application fee but they have no compassion for   anyone   not even those that can not afford to lose  the extra   150  they keep from me a  permanently    disabled *******   vet. 

            Sincerely,

            *************************

            Business response

            12/19/2023

            The applicant was made aware of the application process refund process while completing our online rental application. The applicant also acknowledged the refund process when completing the application. 

            The applicant applied and was approved on 11/2 and was schedule to move in on 1/15.


            The applicant the stated on 12/5 they will no longer be moving.


            Per the application that was sent to all parties after the application was complete and notices were acknowledged on 11/2 included the information regarding a refund:
            4) Withdrawal before approval: If you or any co-applicant withdraws an application or
            notifies us that you've changed your mind about renting the dwelling unit, we'll be ***********
            retain all application deposits as liquidated damages. The parties will then have no further
            obligation to each other.

             

             

            The applicant acknowledged and submitted the application AFTER they were made aware of the refund process.

            We cannot issue a refund when that applicant acknowledged refund processes prior to submitting the application.

            Please see attached. 

            Customer response

            12/19/2023

             
            Complaint: 20968421

            I am rejecting this response because:  when my mom finally saw the type of apartment she'd be moving in   she  was flabbergasted so she decided to go back to *******.  I was also charged 150 dollars  for application even though they knew i wasn't   moving in . they charged me just i get   access to the apt to check on my 92 year  old mom  who is a war widow   and i am a permanently   disabled  ******* vet   both on fixed incomes.

            Sincerely,

            *************************

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          BBB Rating & Accreditation

          A+

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          Contact Information

          5300 Outlook Blvd

          Pueblo, CO 81008

          Visit Website
          (719) 569-7325

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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