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          Business Profile

          Building Materials

          BMC West Building Materials Center

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Building Materials.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/07/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Brand new custom built home, windows (with screens attached) installed Sept. 2021. In Oct BMC took all the screens back to their warehouse (for safekeeping) without builder or our authorization and apparently lost them. We moved into our home Dec. 2, 2021. At this point BMC still cannot find our screens. Our builders representative has made numerous attempts to get answers and has even searched BMCs warehouse to no avail. We have tried and failed to get in touch with anyone at BMC. It always goes to voicemail and we cant leave messages because mailbox is always full. No one at BMC has taken responsibility. They told our builder new screens were ordered. On March 1, 2022 a glass company called and said BMC sent them a work order saying our screens had arrived and they could pick them up to deliver and install at our home. The appointment was made for March 7, 2022 between 11am-1pm. The glass company called this morning and said when their driver arrived at BMC to pick up the screens they could not be found. We have been advised by local law enforcement to try and resolve this before pursuing a criminal investigation. The screens are just the end of a long list of problems with this company. The rep we worked with to order products messed up the entire order and then retired with no communication to his replacement. Then his replacement didnt want to fix any issues. Again no communication with us at all. We have been told 3 times that BMC has assigned a new guy that will be handling our order and still nothing.

            Business response

            04/01/2022

            Hello,

            First I would like to introduce myself. My name is *********************** and as of Monday April 4th I am the new General Manager of BFS ******. This is the first I have heard anything about this issue and I would like to sincerely apologize. This does not in any way align with our company values and I would ask for a little time to dive into this situation and come up with a solution that will remedy the situation. This will be at the top of my priorities! We will be in touch with the customer early next week.

            Again my sincere apologies and we will get this fixed!

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 21

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          2700 E 4th St

          Pueblo, CO 81001-4207

          (719) 544-0001

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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