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          Business Profile

          Farm Equipment

          Big R of Pueblo

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Farm Equipment.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Hi! I am an 80 year old disabled Vietnam veteran. I am on a budget. My lawn mower broke and I shopped around for the best price. I purchased a lawn mower at ***** and spent $400+. The lawn mower will not work. I took it back and was told that there are no returns or refunds rather they took the lawnmower and said they would send it off to Pueblo Colorado to see if they could fix it. if they couldnt then they would work with me to give Me another lawnmower. They made an adjustment in the lawnmower and called me back to the store but still the issue persisted. The manager, ****** said that the lawn mower even pushes slow on the cement. Obviously defective. It will take over 6 weeks to fix, if it can be fixed. I spent a lot of money to have no lawn mower. 3 trips to ***** and I do not live close to the store. How can a business operate by not offering a return or new replacement product when the existing product is obviously defective? Please help me get my money back. Big R has the lawn mower. No one should be expected to buy a new product and then NOT have it work.

            Business response

            09/30/2024

            ******** sent this unit to service center on 9/2/24. The mower was serviced and sent back to ******** on 9/9/24, arriving at store on truck a few day laters. Mr. ***** picked up the unit shortly after it arrived back in the store. There was no charge for the service. **** helped Mr. ***** at the time the unit was picked up and they assisted him with loading the unit and let him know to keep us posted if any future issues. **** and Myself both spoke with Mr. ***** 9/25/24 and the unit is functioning properly, and he is satisfied with the unit. Mr. ***** does not want to pursue a return of the unit at this time.

            Customer response

            09/30/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ****** *****

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 63

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1020 Bonforte Blvd

          Pueblo, CO 81001-1834

          (719) 543-8149

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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