Reviews
8 Customer Reviews
Review from AD C
1 star06/26/2023
Besides old news, recycled, national news, we only get our newspaper delivered 50% of the time. You get an automated prompt when calling to report the non-delivery issue, and the recording says well have our subscription extended. Its regrettable that a town our size does not have a true local paper. Even small towns in ******** have local papers (even a weekly local would be better than what the Chieftain provides.)Review from Robin F
1 star01/05/2023
This company is horrible. They took our money in September and still no paper delivered, we call weekly and they give us the same run a round, and guess what they still have our money and no paper. They refuse to let you talk to anyone at the paper its a call center and nothing but a run around. RUN RUN this paper is a joke and take your money.Review from Dan W
1 star12/12/2022
They take your money and don't deliver the paper and you can't contact them to straighten out the issue. If you do get to talk to a person it's in a call center. Their parent company is in ***** but your payment goes to ******** and Achmed the service rep didn't even know where those were. Sounds like fraud to me. I wonder if the paper will be listed in its own obituary when it finishes dieing.Review from Paul H
1 star06/29/2022
I have been a Chieftan subscriber for 38 years. The problem is that the paper is not being delivered and my complaints are being unresolved. If you call you get only a automated system response with no option to talk to a person. However, you can finally reach a person if you select choice # 4 (my Account) and work through the menu to speak to a representative. Big Deal ! You get someone with a thick accent who tells you they will escalate your problem to a higher level.Yeah, Right. The upshot is they don't resolve the problem and deliveries still don't get made.I have only received a handful of papers this June. It was a sad day when the ******* sold the newspaper to *********** Syndicate because if they really cared about their customers they would have done something about his a long tome ago.I also agree with many others who have made complaints to the BBB with the problem of where the paper ends up when it is delivered sometimes the driveway, on the lawn, in a snow drift who knows ?I am seriously considering canceling my subscription. PS. be very careful about using the **Edition. I received a trojan virus messge from an ad. Fortunately as a retired IT professional I was able to unlock my PC and fix the problem.Review from Julie S.
1 star04/12/2022
I have never been so angry with the Pueblo chieftain. Its the worse paper delivery ever! Never cant talk to a live person or a person in charge. Nothing is getting resolved.Review from richard f
1 star04/11/2022
do not waste your time or money they are not going to deliver the paper but they will extend your amount of days they will deliver. you will still have to pay for nothing. good deal for some one,not you but them. good luck getting your money back. o starsReview from Cindy J
1 star04/04/2022
If I could give zero stars that's what I would give! Paid for a full year's subscription, over a month ago and haven't received my newspaper once! I've called and complained asking to speak with a manager or supervisor, I was told he/she would call me back by end of business day, that was 2 weeks ago! Pueblo Chieftain is a joke. You had no problem taking my money for services I have yet to receive! Year's ago Pueblo Chieftain was a reliable, great company since being bought out they are horrible!Review from Debb C
1 star03/21/2022
First I can not believe only 6 reviews/complaints If I could rate it less I would. I'm sure the person(s) in charge still gets a regular paycheck/auto deposit yet the paid subscribers can't even get a paper delivered. Sure you offer to extend the subscription for the missed papers but what good is an extension for even more undelivered papers? That was the resolution after several failed calls and then finally got through to report an obituary "THE DEATH OF THE CHIEFTAIN" survived by excuses and empty promises it will only get worse. If they couldn't keep carriers delivering the last several months they surely won't be able to in the future. Mostly your paying for yesterdays news tomorrow and the online is no better.Which brings me to ask how do your "elderly dedicated subscribers" without a computer or smart phone read a digital paper? They want that print copy legible and in front of them in the morning. Not the next day, not at 3 or 5 in the afternoon and without excuses and empty promises.Stop solicitating for more subscribers when you can't deliver now.
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