Complaints

• Initial Complaint

  11/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called the *** in reference to a payment arrangement and was informed that this company had filled POA over my account. I had no knowledge of this company until I called the ***. This company is located in ***********, ** and I am located in ******, **. I never the company any permission to be my POA. I never signed any paperwork for this company to take POA over me. Upon reaching this company I saw that someone else had filed a complaint against them September 2024 concerning the same thing.

  Business response

  11/22/2024

  We apologize for the unnecessary concern this caused Ms. ****** After our correspondence with Ms. ****** its our understanding that her concerns have been resolved satisfactorily. 

  
  Tax Guard provides federal tax data for businesses and individuals looking to borrow money from banks and non-bank lenders across the **. To obtain the information from the ***, the lender presents an *** Form 8821, Tax Information Authorization form, to the borrower for signature, designating Tax Guard as appointees to receive the federal tax data. Tax Guard does not have power of attorney (*** Form 2848). After receiving an executed copy of the *** Form 8821, the lender orders a Tax Guard report and provides the signed Form 8821, which Tax Guard uses to obtain tax information from the *** and summarizes that information in a report for the lender's due diligence and underwriting purposes.
  

  On November 8, 2024, Ms. ***** filed a complaint with the BBB prior to contacting Tax Guard. Later, on November 8, 2024, Ms. ***** requested contact regarding Tax Guards services via our website contact page. A Tax Guard customer success specialist called Ms. ***** that same afternoon to explain our services. We advised Ms. ***** that unfortunately, the *** provided her with incorrect information (Tax Guard has no control over the ***). Tax Guard did not have power of attorney for Ms. ****** We utilize a signed Form 8821 to obtain the data. We followed up via email with a documented explanation of the date of signature (October 6, 2022) and the name of the lender who requested Ms. ****** federal tax data for loan underwriting. In addition, we provided all the information to ensure that Ms. ***** had all the support to ensure her Form 8821 authorization was revoked. 
  

  Since November 8, 2024, we have followed up with Ms. ***** to ensure she has everything she needs to feel that this issue is resolved via phone correspondence (voicemails), but have not heard back as of November 22, 2024.
  

  
  

• Initial Complaint

  09/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was told by *** that this company has a Power of Attorney filed with them that I supposedly signed. I never did! Please do a web search and youll find others with my same story. *** representative was not helpful in any way as far as instructions on removing it.

  Business response

  09/23/2024

  Good afternoon. Please allow this to respond to Mr. ******* complaint with BBB (#********) filed on September 12, 2024. A PDF version is this document is attached.
  
  I emailed Mr. ****** with an explanation and followed up with a voicemail on Monday, September 16, 2024 (see email to Mr. ****** from September 16, 2024, below). After a few days without a response, I called ********* again on Thursday, September 19, 2024, and left another voicemail. ********* returned my call shortly thereafter. We had a nice conversation, which addressed and resolved his concerns (see summary email to Mr. ****** dated September 20, 2024).
  
  Tax Guard monitors tax compliance for businesses and individuals looking to borrow money from banks, asset-based lenders, and other lenders. To obtain the information from the ***, the lender presents an *** Form 8821 Tax Information Authorization form to the borrower for signature, designating Tax Guard, ***** ******* (VP of Resolutions), and ****** **** (CEO) as appointees. Tax Guard does not have power of attorney (*** Form 2848). After receiving an executed copy of the *** Form 8821, the lender orders a Tax Guard report and uploads the Form 8821, which Tax Guard uses to obtain tax information from the *** and summarizes that information in a report for the lenders due diligence and underwriting purposes.
  
  In the present case, Mr. ****** forgot that he signed the *** Form 8821 designating Tax Guard as an appointee at the request of his lender,******, in April 2023. Unfortunately, the *** provided Mr. ****** with incorrect information (Tax Guard has no control over the ***). Tax Guard did not have power of attorney for Mr. ******* After reading my email dated September 16,Mr. ****** recalled executing the document on behalf of his lender, ******* During my conversation with Mr. ****** on September 20, I addressed his concerns and agreed to revoke Tax Guards Form 8821 authorization with the ***, which was done the next day. An email summarizing our conversation, including confirmation of the faxed revocation, was sent to Mr. ****** on September 20 (see below).
  
  Requested Outcome. Because Mr. ******* complaint was based on a misunderstanding (he forgot he signed the document at ******* request) and the *** provided him with erroneous information), we request that BBB refrain from posting the complaint on its website, especially since the issue was quickly resolved.
  
  Alternate Outcome. If BBB determines it must post Mr. ******* complaint, we ask that BBB (a) indicate the issue was resolved satisfactorily,and (b) post the following response from Tax Guard.
  
  Tax Guard monitors tax compliance for businesses and individuals looking to borrow money from banks, asset-based lenders, and other lenders. To obtain the information from the ***, a lender presents an *** Form 8821 Tax Information Authorization to the prospective borrower for signature, designating Tax Guard and one or more employees as appointees.Tax Guard does not have power of attorney (*** Form 2848; in this case, the *** provided the individual with incorrect information). Tax Guard, an authorized appointee, obtains tax information from the ***, which it summarizes in a report for the lender for underwriting. In this case, Tax Guard (a) quickly followed up with the individual to confirm the *** Form 8821 was properly executed at the lenders request and (b) revoked the Form 8821 authorization with the *** the next day, thereby satisfactorily resolving the issue for all parties.
  

  
  Please let me know if you have any questions regarding the above. I can be reached at ************ or ********************************************************************** Thanks! Have a great day!
  
  *****

  ***** Peckham | Vice President of Resolutions
  
  Tax Guard
  ************************************************************************************************************
  direct: ************
  fax: ************
  *********************************************************************

   

  EMAILS TO MR. ****** FROM SEPTEMBER 16 AND 20, 2024
  
  From: ***** ******* <*********************************************************************>
  Sent: Friday, September 20, 2024 7:38 AM
  To: **************************
  Subject: RE: Tax Guard - BBB Complaint - summary of conversation and revocation of Form 8821 - confirmation requested - thank you!
  
  Mr. ******,
  
  Good morning. Thank you so much for your time yesterday and allowing us to address your concerns. We reviewed the following:
  
  Unfortunately, the *** provided you with incorrect information. Tax Guard does not have power of attorney on your behalf with the ***. Again, we are sorry the *** provided the erroneous information, which created some understandable confusion and anxiety.
  After reading my email from Monday, September 16, 2024, explaining (a) Tax Guards service and (b) Newteks use of Tax Guards service to confirm federal tax compliance as part of its due diligence efforts for underwriting a possible loan, you recall and acknowledge signing the Form 8821 with Tax Guard as appointee at Newteks request.
  
  As discussed, I revoked Tax Guards Form 8821 Tax Information Authorization Form with the ***s CAF unit. Please find attached a copy of the revoked form. Below, Ive included a screenshot of the fax confirmation.
  
  If you could respond to this email confirming that Tax Guard has resolved your concerns, I would appreciate it. I still need to follow up with the BBB and your email confirmation will assist me in my efforts.
  
  Thanks! Let me know if you have any questions. Have a great weekend!
  
  *****
  
  
  
  Jason Peckham |Vice President of Resolutions
  
  Tax Guard
  *******************************
  *********************
  direct: ************
  fax: ************
  *********************************************************************
  **********************************
  NOTICE: The information contained in (and attached to) this e-mail is intended only for the personal and confidential use of the designated recipient(s) named above. If the reader of this message is not the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination,distribution or copying of this message is strictly prohibited. If you received this communication in error, please notify us immediately by reply e-mail, and delete the original message (including attachments).
  
  From: ***** *******
  Sent: Monday, September 16, 2024 10:22 AM
  To: **************************
  Subject: Tax Guard - BBB Complaint - explanation and request for conversation at 10:00 PT today (9/16)
  
  Mr. ******,
  
  Good morning. On Friday, I received a copy of your complaint with the BBB submitted on September 12, 2024. Im sorry the *** gave you incorrect information, which created unnecessary confusion and anxiety.
  
  Tax Guard does not have power of attorney (*** Form 2848) for you with the ***. Tax Guard monitors federal tax compliance for businesses and individuals looking to borrow money from banks,asset-based lenders, and other lenders. We are a third-party vendor that provides tax compliance information to lenders, but only with a taxpayers permission. On or around April 14, 2023, it appears *********** (Newtek)presented an *** Form 8821 Tax Information Authorization Form (Form 8821) for you to execute. After the document was executed, Newtek uploaded the signed Form 8821 to Tax Guards portal and ordered a tax compliance report. The Form 8821 is not a power of attorney. Instead, Form 8821 can only be used to obtain tax compliance information, again, with a taxpayers permission, which is then shared with the requesting lender, i.e., ******* In the present case, Newtek uploaded Form 8821 on April 24, 2023, ordered a tax compliance report, which Tax Guard prepared a report for ****** on April 25, 2023. To my knowledge, Tax Guard made no additional inquiries to the *** after the April 25, 2023, report.
  
  Again, Im sorry the *** provided you with inaccurate information. Tax Guard does not, nor has it ever had, power of attorney for you with the ***.
  
  I will give you a call later this morning at 10:00 PT (11:00 MT) to review this email and answer any questions you may have. If you so desire, I can also (a) provide you with a copy of the signed Form 8821 and (b) Tax Guard can withdraw its Form 8821 with the ***.
  
  Thanks! Have a good one!
  
  *****
  
  ***** Peckham | Vice President of Resolutions
  
  Tax Guard
  *******************************
  *********************
  direct: ************
  fax: ************
  *********************************************************************
  **********************************
  NOTICE: The information contained in (and attached to) this e-mail is intended only for the personal and confidential use of the designated recipient(s) named above. If the reader of this message is not the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination,distribution or copying of this message is strictly prohibited. If you received this communication in error, please notify us immediately by reply e-mail, and delete the original message (including attachments).
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩