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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They did $2000+ worth of A/C work on the car and everything was done wrong. I took the car to another national reputable auto service and paid another $2000+ to have the A/C fixed the right way. I have written proof of the mistakes made by Bachman and fixed correctly by the 2nd auto repair shop. I'd like a refund for the money to Bachman for work that had to be redone.
Business response
05/01/2024
Hello,
I would like to add our invoice to this complaint explaining what was done on the vehicle. The a/c clutch came apart and ripped open the transmission cooler hoses which rendered the vehicle undrivable. The total invoice price that they are asking for included the repair on the transmission cooler hoses which was not part of the a/c compressor replacement. We were unaware that there was any internal air conditioning issues. They contacted us and I asked them to bring the vehicle back in so we can diagnose the a/c system issue. The customer did not bring the vehicle back into us or ask what they should do when they moved out of state. We also provide a 2 year/ 24,000 mile warranty which is nation wide if they can take it to a Technet shop. They can still call the nation wide number and they should be able to get the a/c compressor covered by the warranty company. They did not contact me at any time to ask for a refund or what they should do with the vehicle now that they are out of state. I contacted the customer and left a message explaining to them that they should have asked me first before going to BBB and posting bad reviews. They have not contacted me back again. Please let me know what we need to do resolve this.
Customer response
05/10/2024
I have proof that the repairs Bachman did had to be redone by another auto repair shop. They know about the corrected repairs but still have not contacted me regarding any refunds or compensation. I may have to get a lawyer involved.
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Customer response
09/14/2024
I reached out to BBB a while ago re Bachman Auto. They referred my claim to their warranty ** several months ago and I was promised a $1000 check which I've never received. The warranty ** ac**unt is #******, phone ************ *******/***** ******* ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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