Reviews

I recently purchased a vehicle from Artioli Chrysler/Dodge/Ram in Enfield, CT. What should have been a stupid-simple transaction turned into a month long nightmare. The simple (and RIGHT) thing to do would have been to correct the issues right from the start – instead of blowing me off and hoping I would roll over and play dead. I found the vehicle on the Internet. I was in western ************, it was just outside ********* *** The deal was made over the phone, a wire transfer of the funds was completed (it was a 100% cash deal) and a couple weeks later, I made the trip to take delivery of the car, only to find several aspects of the transaction I had agreed to, and signed for, had now changed. As it turns out, I was lied to more times than I can count – and yes, I can document them. Their totally abysmal telephone system makes it almost impossible to get through to anyone, and when you do, all you get is an answering machine – and getting a return call back is highly unlikely. I wasn’t looking or asking for anything more than for them to correct what was wrong with the vehicle (and the discrepancies in the paperwork) and make it right, per the deal I was promised, and issued a Buyers Order for. It took nearly a month of multiple phone conversations, endless emails and one lie after another for the dealership to finally make most of the things right and monetarily reimburse me for what should have never been an issue to begin with. I’m 78 years old, this makes the 42nd vehicle I’ve owned. I have never had such an unpleasant experience with any dealership in the past. Given the way I was treated, it almost seems it was their commonplace (or standard practice) way of doing business, and I seriously doubt mine was an isolated incident – it was far too well orchestrated, by too many of their people. This dealership should come with a warning much like the one on a pack of cigarettes.