Reviews

Talked to a sales rep and they said that I can get a free sample if I fill in a form, first it registered me without my consent and they they sent me a bill for over $800. My opinion of them dropped considerably after this. I will not do business with them.

Thank you for your message. We wanted to clarify that the estimate you’ve received is a quote related to the free sample that is on its way to you. This quote outlines the potential cost should you decide to proceed with an order based on the sample. Once you have reviewed the sample and if you decide to move forward, you can upload your artwork, and we’ll create a proof for your approval. There is no obligation to purchase and the customer does not have a bill for the amount stated. We are sorry for any confusion this may have caused.

The most unprofessional experience. Placed an order and quickly realized the shipping method selected would not obtain the delivery date needed. Immediately called to get it corrected, the wonderful customer service rep I spoke with informed me I needed to email my account manager Courtney B****** and sent her a note to push the artwork approval through so my order could begin the processing in time. So I again immediately emailed Courtney B****** to get a shipping upgrade and to ensure the order would meet the deadline. She delayed responding and NEVER submitted the order for processing and NEVER once informed me that a shipping method change would delay the order processing. This not only is this unprofessional but it is a TERRIBLE business practice. This company's inability to provide actual customer service is atrocious and not only do they not provide customer service they expect the customer to know their policies and procedures. I called Courtney's supervisor Karen Hart and requested a call back to address the issues and get an appropriate resolution to the situation but have yet to receive any call. DO NOT DO BUSINESS WITH THIS COMPANY!!!

We extend our sincerest apologies for the handling of your order for the cooling towels. We are so sorry for the frustration and inconvenience you've experienced. We recognize the importance of punctuality and reliability, The customer requested a shipping upgrade for their order, needing it before June 14th. Upon receiving this request, the account manager promptly informed the customer that selecting the next day air option was necessary to ensure delivery by 6/14. The towels would have been prepared for shipment on 6/13, following the 5-day production period required to print the design. Our order process includes a 2-business day window for confirming order details and artwork proof. Subsequently, we forward the order to production for processing within the specified number of days outlined for production, followed by the estimated shipping time in transit via ***. This information was not clear to the customer which led to the in ability to process the order and deliver on time. The account manager had provided an alternate towel with a short 1 day production time which could have been rushed to meet the customer s event however the customer did not elect to move forward. Ensuring satisfaction is our top priority, and we are committed to resolving any issues to make things right.

Worst online ordering experience of my 55 years. I ordered 23 hats for a wedding a month prior. They delayed them 3 weeks and then finally delivered them on the day of the wedding to the wrong state! Not only did they miss the wedding and negatively impact that, but they have ruined my reputation on this kind of event. No matter how good their pricing looks... steer clear of this company!!!

We extend our sincerest apologies for the handling of your order for the wedding hats. We are so sorry for the frustration and inconvenience you've experienced. We recognize the importance of punctuality and reliability, especially for occasions as momentous as a wedding. Had we been provided with the updated address in advance, we could have certainly avoided this unfortunate situation. The customer has received a complete refund. Ensuring satisfaction is our top priority, and we are committed to resolving any issues to make things right.

Give up now! Don't put your credit card information into their website. Run. Run away quickly. They will likely respond to this review with another fake communication. This not a legitimate business. They do not answer phone calls and emails, do not send invoices before charging you money, have a bot running their chat app. This is theft, a scam. There are no sales people, no products. This is theft. Every response is automated. Have you found this company because you've already given them your money? Get a lawyer, or go on a budget. You won't see your money or your product.

4Allpromos is one of the leading promotional products companies in the industry with over 17 years of experience. We invite everyone to reference our Trustpilot and Google reviews to understand our level of commitment to customer satisfaction. We have served 1000's of happy customers delighting them with a quality product at an affordable cost for events of all sizes. When a problem is brought to our attention our product experts actively work with our customers to provide the best resolution. We have a commitment to our customers to provide strong product and process knowledge led by our customer service department which is backed up by our Account Management team who take pride in developing relationships with their customers. Many who have been collaborating for years on countless projects. This customer had several touchpoints with members of our team beginning with a customer service representative at which time product information had been discussed. Once the customer submitted their order details her order was processed by her account manager and moved through our system. This process consisted of receiving a detailed art proof created by our art team, uploading credit card information to their individual account and once all approvals had been made the order was finalized and submitted to our production team. At that time a paid invoice had been emailed to the customer. There is a long email string of communication between the customer and the account manager addressing the customer concerns on pricing and referencing costs for blank items vs a custom printed item. The account manager had honored a lower cost that had been quoted and noted by the customer in the emails but surprisingly received a request to cancel the order. The order has been canceled with our production team and a full refund has been processed by accounting. We have been able to confirm that the customer had conversations with 3 members of our customer service team on 3/14 & 3/22 lasting between 3 - 6 minutes each as well as a 10 minute conversation with her account manager on 3/21. Additionally the customer conversed with one of our chat representatives at which time she questioned his legitimacy - For quicker service we offer a chat system that consists of frequently asked FAQ's and answers before being transferred to a live agent. (screenshots and email strings available) It is unfortunate that we are unable to meet this customer's expectations but wish to make other consumers aware of the level of attention we provide to ensure they receive what they ordered, in good condition, and on-time for their event or special project.

The whole process was a nightmare. Firstly, when I placed the order, I was told I should get it in time, no worries. Then, when I submitted my materials, surprisingly the whole team went on vacation, without any notice. The whole day was lost! They came back the next day and told me I will have to place a rush order and pay $600 extra to get the products in time (On the day of the event). I reluctantly agreed but told the sales rep Kim that she should let *** know that no one will be at the office and to leave the boxes outside. She left no such comment to *** and they took the packages back instead. I called the customer service 4 times and they kept saying that my sales rep Kim would be the only one who can change the request for me to be bale to pickup from nearby location. Anyhow, I kept calling and got no response from her and by day end, she sent me an email "I let them know". Thats it. Nothing else. No information. I got the products 4 days after with expedited shipping charges of $600 that I couldn't even use the materials. Horrible customer service. After spending thousands of dollars on this website, the service we get is horrible. Please don't buy from here. All vendors use the same printing companies and this one is the WORST at customer service. I am extremely disappointed and dissatisfied with their work.

When placing an order online or through one of our account managers the order moves through the same process - an order is received into our system and is sent directly to our art team for digital proofs to be created. This generally takes 1-2 business days for the artwork to be created and emailed, once the art has been approved and payment is received we send the order to production to be processed within the # of business days listed for each item and then ship time via **** All ship dates are based on when proof approval has been received after any artwork changes and payment received. This order which was submitted on 3/22 however the artwork files were not received until 3/23. Communication between the account manager and the customer had consisted of requesting the art files by the account manager as well as the need by date. A response by the customer stated he needed the order for an event on 3/1, requesting us to expedite the shipping and questioning if we needed ai files. Once the art files were received they were sent to the art team to create the proofs. On 3/26 the artist advised that the customer had requested for a change to the journals which required additional costs and production time for approval. The account manager reached out to the customer advising "Unfortunately, we are not able to meet that date. The ships dates are 2/29 and 3/4 plus a few days for shipping. If you wish to proceed, the additional cost to print on the back of the journals is $0.30 each plus a second setup fee of $38. How do you wish to proceed?" She also provided alternate product options that offer a 1 day rush since the original items had longer production time frames and we would not been able to meet the in hand date requested. The account manager also provided the expedited shipping costs to the customer for review and approval per his request. Once the order details, artwork changes and pricing was confirmed the order was submitted to production with instructions for overnight shipping. UPS made the attempt to deliver all 3 products on 3/1 but the business was closed. On 3/1 the customer contacted a member of customer service as well as the account manager requesting to have the packages held for pick up. The account manager submitted the request to UPS but delivery changes and request for pick ups may delay the delivery process and a 2nd attempt was made and delivered on the following business day Monday 3/4. Our offices closed on 3/23 at noon for a company wide meeting and notices had been posted on our website the previous day as well as out of offices posted by all employees. This closure did not contribute to the delay in processing of this order. We are truly sorry that the customer did not receive the items by the requested date and we will be refunding him the *** Next Day Air charges he incurred. A member of our management team will be processing the refund.

Since I checked here first, but decided to take a chance due to the low price, felt the need to leave this review. My experience was a complete pleasure! From the operator who helped as much as she could the first evening, to the sales person Erica whose attention was on point through the whole process & including the artist who set it up exactly like my vision (or better). It took a couple days for us to get it all set up and agree on the placement since I was having front and back printing and the number of items that I wanted which was 115. Their prices beat everybody and their shipping cost did also. They could not guarantee me a Christmas delivery, but I was fine with handing them out at New Year’s. And then, lo and behold they showed up on December 17 & 18! I will certainly be using them again & my wine tumblers are beautiful!

Thank you for your positive feedback and information on your experience working with 4AllPromos and your dedicated Account Manager Erica.

I've used this company twice to order fundraiser items for my volunteer organization. In our case they've batted a thousand both times. We got our orders promptly and I found the sales rep, Kim to be very helpful. The items were exactly as ordered and in both cases arrived ahead of the promised date

This is wonderful to hear *****  We are always committed to our customer’s complete satisfaction on every order. Our goal is to have every customer walk away feeling that they were treated fairly and that we go beyond what should be expected of us.

This is one of our customers and happy to have them review our services.

The day I ordered, the website's expected date of delivery with the cheapest shipping was a day after I needed the order. The faster shipping option was $60 more ($90 instead of $30 for ground shipping), which was just too much on my little $167 order. I called them and explained the situation -- the guy I talked to said that I could use the slowest shipping and they would get it to me on time, as long as I approved the proof right away and made a note in my order the date I needed the order. I got the proof email 20 or 30 minutes later, I approved it right away, and I got my items on time!!! I really appreciated them putting in extra effort to help keep my costs low. I ordered 300 boxes of soy crayons with a logo on them. Some of the logos were a bit smudged, but the vast majority were good. I appreciated that they carried an eco friendly product like that. Biodegradable crayons in cardboard boxes.

Thank you ***** for your review and we are so happy that we were able to make this happen for you. We encourage more customers to reach out to our customer service and sales team to see if there are ways to ensure we deliver the product to you in time for your event!

Yes, this is one of our customers.