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          Business Profile

          Window Shades

          Connecticut Shade & Blind

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Window Shades.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/19/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I have had numerous issues with this business . I stated up front that I was looking for a sewing machine to specifically sew rope baskets and heavy blankets and quilts. They assured me the machine I bought would handle this type of work, The machine malfunctions when I sew these items. It is not a strong enough to handle heavy work. I was told by several technicians the machine is not the correct machine to sew these items. It stresses the machine and sends a signal to the computer which shuts down the machine. It has been in and out of their shop. I was told by a professional who has worked on this brand of machine for 25 years that “ they sold you the wrong machine for what your trying to sew “. Today I went to pick up my machine and they wanted to charge me more money $287 for service and cleaning the machine. I explained it is 6 months old and I never authorized them to service it nor did they call me about service and I can clean it myself. They refused to let me take my machine home and I refused payment. I have put enough money into the machine at this point. I ended up paying the amount just to get it in my possession. This would never have happened if they returned the machine from the start and returned the $4,500 which is what I purchased it for. Therefore I am filling this complaint in hope that you can help me come to a resolution with this business.

          • Initial Complaint

            11/15/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I called and ordered a product on August 23, 2022. The order includes 2 items totaling $18.07. I called 1 month later and they said "the part was not in." To date, November 15, 2022 I had not received any contact of purchase pickup. I have now called and they say "Your product is in." 4 Months of waiting and no communication from this business is not acceptable. The equipment that I needed that part for has been sold. I have promised the buyer that the part will be mailed to them. I want a refund on the price of the needles immediately!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 18

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          277 Hebron Ave

          Glastonbury, CT 06033-2116

          Visit Website
          (860) 633-0721

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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