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          Business Profile

          Car Wash

          Mr. Sparkle Car Washes, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Car Wash.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/17/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I have tried contacting Mr sparkle car wash over the last several weeks over phone and email, they refuse to email me back. I cancelled my membership and I was still charged. After I tried to explain my situation with one of the employees they said a manager would give me a call and they never did. I understand they don’t give refunds that’s okay, but if I explained my situation about being in an accident and my car being in the shop why are you as a company not at least trying to help out in another way. I asked several times if I could pause my membership so that I could use it when my car is finished at the car shop. I paid over $30 for this monthly membership and I’d hate for it to be for nothing. When I asked if I could pause my membership more than once, no one has bothered replying to me. So I figured let’s try it this way.

          • Initial Complaint

            03/04/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I bought two $56 (4+1 wash) dollars car wash coupon on 10/2023. Till today these coupons are not showing up in their app. I called and emailed multiple times with Mr.S***** manager, Melissa C*******. She told me she would help me setting up the app but till today I am leaving a message and she is not picking up my call or returning my phone call. 2/7/24: Melissa wrote "Which phone number did you use to purchase. The one listed below is not in our system." 2/7/24: Swami wrote " same phone number I will send email that I communicated with you in october 2023. " 2/7/24: Melissa wrote "Ok, I did find it. Did you download the app? Down load the app and your washes should show up. Here are the links." 2/8/24: Swami wrote "When I login to the app I don’t see any available washes. Can you help?" 2/8/24: Melissa wrote "You can give me a call and I can help you through it." sent her emails and left her voice mail but till today no help or refund of my money. Please help.

          • Initial Complaint

            11/22/2022

            Complaint Type:
            Order Issues
            Status:
            Resolved
            My wife and I are members of their monthly unlimited car wash program. We are both trying to now cancel that service. They say cancel any time. I have filled out their form online 3 times where it says you will be contacted within 5 days to confirm cancelation. Neither my wife or I have heard back. My wife tried emailing the email provided to cancel also to no avail. She has now also tried calling twice and the phone just rings. No one picks up and there is no voicemail either. So in total we have tried 9 times to cancel to no avail.

            Business response

            11/25/2022

            I have spoken to the customer and have resolved this issue.

            Melissa

            Customer response

            11/28/2022


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ****** ********

          • Initial Complaint

            05/27/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On February 17th I went to Mr.Sparkles Car Wash in ********** **. I was on the phone with a customer and while I pulled up to the machine to pay a man, the manager, walked up to me and insisted I get the "one month deal". The deal was that I pay $26.64 and get 30 days of unlimited car washes. I agreed because it wasn't much more, seemed worth it, and I was trying to get back to my phone call. I went through the car wash and went about my day. My husband mentioned later that day that my license plate was dented and I had a few scratches, I wasn't sure what it was - I thought maybe wind, but didn't think much of it, I straighted out my license plate. I went back to the car wash and when I left my car had more scratches and my plate was dented yet again. I decided I was not going to go back to the car wash any more because it was too rough on my car. The month of March and April I was charged for the car wash but I never returned. I was signed up for a monthly subscription without my knowledge or consent. I've spoken to multiple people within Mr.Sparkles asking for a refund only for the months I did not use the services (because I had no idea I subscribed to anything), and I was given a partial refund. The manager stated that they weren't giving me a full refund because they don't even allow refunds. The issue I'm having is that I should not have been charged for services I didn't use, I also should not have been charged without my knowledge or consent and now I've been dealing with this for months and I want my refund. I am owed $20,95 at this point and I want it resolved because shady horrible business practices like this should not be able to get over on people. They think if they stop responding to me, which they have, that I will just go away, but I do not tolerate this kind of negligence from corporations.

          • Initial Complaint

            04/18/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I went through the car wash on April 8th and 10th. On the 8th when I went through my tires were rubbing on the track and felt like I was going to get whiplashed. On Monday April 11th I was driving and my hubcap went flying off my car. A hub cap doesn’t just go rolling off a car when they’re clipped in. The track broke it and they’re refusing to pay for the hubcap calling me a liar! My car is only two years old and going to cost 118$. I should not have to pay for this. They’re machine broke it. And they’re refusing to refund me my money!

            Business response

            04/18/2022

            Upon reviewing the video surveillance footage, Customer's hubcap was intact when she exited the carwash on 4/8.  Two days later on 4/10 video shows customer at our vacuums after using car wash with hub cap intact.  Based on this information we have denied this claim and assume no responsibility for car wash damage.

            Customer response

            04/18/2022


            Complaint: ********

            I am rejecting this response because: It came off as I drove up the road into ******* and I told them this! I never said it came off at the wash.

            Sincerely,

            ********* *****

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 59

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Hartford, CT 06106-1896

          Visit Website
          (860) 644-3437

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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