Reviews

Carecentrix is over charging for items provided by *****. ***** is a ***f that provided me with a cpap and carecentrix is a third party billing company. I am a Respiratory Therapist and have great knowledge of the cpap device that was provided to me. I know that cpaps have built in humidifiers and come as part of the cpap. Carecentrix is aware that a long time ago a humidifier had to be separate and therefore billed for separately. They are exploiting the fact that most patients don’t have the knowledge I have and are charging way too much money. My bill for the cpap is $84.31, but the humidifier is $225.99. This is insurance fraud as far as I’m concerned. When I spoke to them over the phone and explained how this was wrong they said there was nothing they could do because that’s the way ***** puts in the billing code. They told me to speak to *****. I did, they said that it was Carecentrix that needed to take care of it. I spoke with both companies several times and they both kept playing that game that it was the other company that was responsible. I finally returned the cpap expecting the bill to be cancelled since I returned it. Now, I work for a DME that supplies cpaps and I know that we cancel the bill if a patient returns the equipment and is unhappy so, that’s what I thought would happen. I also know that we sell the exact cpap I was provided and returned for $650. My bill for having the cpap for just a few months is half of that. After returning it they told me I still have to pay. I know those cpaps are cleaned and resold so why should I pay all that after having to go and buy one out of pocket on my own? This is total fraud, they are threatening to ruin my credit. I said I would even pay half, but they refused and were quite rude about it. This is the price of doing business with ***** and Carecentrix. They are both horrible companies that commit fraud. Can someone here at the Better Business Bureau please help me?

Thank you for forwarding this concern to our attention. Please be assured that we take all issues very seriously. CareCentrix believes the issue is now resolved to the consumer’s satisfaction.

CareCentrix is overcharging for critical medical supplies. I am in the middle of an appeal with my Insurance Company after finding out that Carecentrix charges $580 a month for a monitoring product that costs $75 a month in my local pharmacy. Basically making money from the patient (when consider 20% copays) in a product that should be completely covered by insurance. (It would cost me more to receive the product via insurance than just paying out of pocket). When you try to get information from them it takes months and completely unresponsive to logic. If your insurance company uses them for billing - PLEASE RUN

Thank you for forwarding this concern to our attention. Please be assured that we take all issues very seriously.” “CareCentrix has reviewed the matter with the consumer and provided a detailed explanation as to the CareCentrix and/or health plan policies and guidelines that support its actions

Where do I start? The company is only skilled at one thing: Wasting your time. They put you on hold for endless hours and hand off your call to the next available warm body. If you're a new customer, they will feign the inability to authenticate your insurance, even after you force them to have a 3-way call with yourself, them and your insurance company. Then, they will still claim they can't authenticate you, even after you have your doctor fax over all insurance information, done at their request. I'm a new customer and this is the way you get treated from day 0??? WTF!!!!!! I need for someone to listen to all of these complaints and force some kind of change management on this company, because my experience thus far has been beyond horrendous. BBB please make it possible for us to give them negative stars, because even 1 star is way too kind for this level of trash service.

Thank you for forwarding this concern to our attention. Please be assured that we take all issues very seriously. “CareCentrix believes the issue is now resolved to the member’s satisfaction

Absolute scam! Like many here way over charged for a back brace that didn't even fit. When I asked to return it they waited over 2 weeks to finally send me the information on who to contact to return, only to be met with I'm past the return window (by a few days). Complaint is in with the ****** *** ****** **** ************** ** ******** ***** **** ***** and the Department of Financial Services Division of Consumer Services with Florida. A complaint with FBI has also been filed for medical fraud. Do not bend to these people

Thank you for forwarding this concern to our attention. Please be assured that we take all issues very seriously. CareCentrix has reviewed the matter with the consumer and provided a detailed explanation as to the CareCentrix and/or health plan policies and guidelines that support its actions.