Reviews

Whoever the service manager Tom is needs to work on how he speaks with the general public. I own a 2019 Honda Accord with an open recall... I was notified of this recall over a year ago by my insurance company. I've been told by the dealership I need to wait for letters from Honda, which I've received all three my car is currently experiencing issues related to the recall, this service manager me was rude to me and acted as if I was a child on the telephone. This recall is because cars catch fire and other major problems. He seems not to care if I burn down alive in my car. I'm hoping that my car can be fixed considering what I've paid on it. I think it's absolutely ridiculous that they can't get parts for a major problem, but they can pump out and sell brand new cars to other people Selling 2019 Honda Accord with the open recall to new people. Watch out buyer beware!!!!! I'll be filing a complaint with Honda on Monday, but I wanted to come here and let other people know the issues I've had with this dealership. The only nice kind person that I've dealt with so far is a lady named Caroline. Thanks for being the one good person I've spoken with so far. And trying to do something to help me. I'd love to have a conversation with the owner, Jonathan Tom graham says to find another dealership he called me back to berate me further and hang up on me again while I was typing this. Wow just wow told me to find another dealership maybe that's what you should do as well! I'll be contacting Honda North America about this refusal to fix my car as well

Just bought a 2006 Honda CRV at Manchester Honda from salesman Kelvin who did an awesome job with everything from getting the car ready for pickup to go my mechanic for inspection to final work to the car before I bought it.All paperwork ready.Smooth deal! ****** *****

I recently did a service with them (regular service appointment) and I asked service advisor to check a noise coming from outside/front side of the car when I turn the steering wheel all the way to right,he told they cannot diagnose that during regular appointment and asked me to book a new appointment and would cost $150 just for diagnosis.They were not ready to check this as it looks like they can check only for what you booked appointment for,in my case its just regular service they did and left the car with the noise.I emailed Tom Graham (service manager), my email was forwarded to the lane manager, Melissa M***** she contacted me via email and justified why they could not check my car that time, only giving reasons for not checking that noise rather than solving the issue.She said the techs would have heard that noise but not trained to diagnose the issue. Seriously?? We had back and forth conversation via email and she never felt apologetic of this situation, instead keep giving reasons on why they wont check. All I was asking is to do a courtesy check on that noise (not expecting them to run full diagnostics for free, I have paid them 1000's of $s in past 4 years for the services I don't mind paying 150 bucks now) and tell me how serious the issue.I have never seen this level of customer service at any other Honda dealership,I own Honda from 2011 and I always go to the dealerships for service but this time with them its a very bad experience.Is this how you treat a long time customer?or am I being treated like this because I come from a different country? Not even a single time on the email she asked me to bring the car to check the issue, rather they keep giving reasons for not checking the issue during regular service. They leave the car just like that with other existing issue. What if the car breaks down or causes an injury?I have a 4 year old going to school on this car everyday.I emailed Tim after the email conversation with LM and no response so far.