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New Car Dealers
Key Hyundai of MilfordFind BBB Accredited Businesses in New Car Dealers.
Reviews
9 Customer Reviews
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Review from Sienna D
1 star11/18/2024
This place is so horrible that I almost sold my car and despise owning a Hyundai. I went there two months ago for service, and it took six hours. The service department is worthless and did not want to return my car when I asked. They failed to provide the estimate for service and lied to me including other customers how long it would take to complete. Also, the service advisor barely touch base on the work requested. I would never recommend using this company, service or even purchasing this line of car if you are not treated correctly. I wish that I walked away not paying for the overprice service that was done and not confirmed. This company deserves zero stars, and they have the nerve to send me offers for a new vehicle, future service and business from me even after I unsubscribed. I filed a complaint already with CT Consumer and I plan to take legal action because I was not pleased and would never recommend them.Review from Chris F
1 star03/13/2024
They have my car for 54 days and counting. It needs a motor, its covered by the warranty. No problem right? They won't give me a loaner, and tell me I'm 12th in line... For 54 days, no movement? What kind of cars are they selling here? I can't afford to rent a car and also pay for this car that im not driving. The service department is horribly mismanaged and the phone system is awful, i've been on hold for 30 minutes before and then got hung up on, just asking the status of (another) car. If i could give zero stars i would, and if I could get a refund and walk away to buy another car I would, this is ridiculous. I've been lenient and way too nice to this place, I've given them too much business and regret buying this car. If only i can keep other people from making this same mistake. They failed me. I would never buy another car here.
Key Hyundai of Milford Response
03/14/2024
****** As we have said in the conversations we have had over the phone, your situation is regrettable and by no means intentional on our part. We balance everything we can, as best we can, with the resources available to us. We will work as quickly as we can to turn your car around once we have the part, and also to turn a loaner around to you as soon as one becomes available. We feel badly about the situation you are in and plan to turn this around just as fast as we can. Key Hyundai of MilfordCustomer Response
03/16/2024
Oh it's regrettable alright, mostly on my part. 56 days of borrowing cars, missing out on things because I don't have a car, not to mention paying a car loan and insurance for two months on a car I don't have because you didn't plan out enough loaners, give me a break, you owe me money. Plan better.Review from JAMES L
1 star11/16/2023
Over the last 50 years I have owned more than 30 cars and have never experienced such an awful service dept. You are hard pressed to speak to anyone with accurate information.Promised delivery times are a joke.The only person with any credibility is Sandy.I will never do business with them again. It is hard to believe that they still in business. *** *Review from Crystal H
1 star11/10/2023
This was the worst mistake I’ve made in my life. I made a deal with Wael and then got into a car accident where my car got totaled- i was advised to cancel my warranty and he gave me a paper & made me sign something but months later i was told by a sales Manager sandy that the warrantee was never canceled. Now I can’t file for my gap insurance without that and i am freaking out because i am responsible for the remaining balance of my loan. I’ve been trying to contact them since JUNE!! I’ve been nothing but patient. I don’t know what to do. Please don’t get a car from these people. YOU WILL BE SCREWED.Review from D. F.
1 star08/04/2023
Worst dealership for service ever! I've had my vehicle in for the same dead battery issue several times (over 6 times) in the past 3 years with no resolution. Communication is non existent. You can't speak to a service manager or advisor over the phone ever. It takes 15 tries to get in touch with an actual person over the phone, then you get sent to a voicemail system that the service department claims doesn't work. Alex Z****** the service manager, does nothing but lie and deny responsibility for anything the service department does. My vehicle was there for over a month for a supposed faulty alternator causing the electrical system to draw the battery down. The car is now dead again after only a month of having it back. Again tried contacting the service department today to have this issue resolved and it took 10 calls before I got an off site representative who told me I'd have to schedule an appointment. I'm about ready to get the attorney general involved on this matter. This is not how you run a multi million dollar dealership.Key Hyundai of Milford Response
08/07/2023
We will have our Service Department reach out to you today.Customer Response
08/07/2023
I was never contacted by anyone from the dealership. Even had a nice sit down chat with one of the main managers of the dealership on Saturday, who also told me they would be in contact with me Monday (today). It's now 10:30pm, so I don't think I'll hear back today. It's a shame, because after my meeting with them Saturday, I felt we were moving forward and the empathy was real.....Review from Dan R
1 star06/22/2023
Six one-hour round trips to get a recall fixed. This is, by far, the most ill-managed service department I've ever experienced. They actually yelled at me because I traveled to them to find out the status of my car because I couldn't get through to them on the phone. I overheard someone saying to another employee, "Nobody lasts more than two weeks here." Stay far, far away from this dealership if you can. I actually think their business practices should be investigated.Key Hyundai of Milford Response
10/02/2023
We are so sorry about your experience with our Service Team. We would be happy to address any current issues you are having through our dedicated customer service link at ******************Review from Shanice H
1 star06/03/2023
0 out of 10. NOT ONE PERSON HERE CARES about clients. Please PLEASE PLEASE do not spend one red cent at this place. To my regret- I spent $1500 doing service work for a 2015 car less then 2 months ago. Then I came back to drop my car off on 5/16/23 for warranty work that I was told would be done in 3-4 business days. It is now 6/03/23. I spent 7 days calling the dealership everyday trying to speak to a human being about my car.- Never was able to reach anyone. Without access to my husband's vehicle I would not have been able to make my prenatal appointments. These people care nothing about how their failures and apathy affect the lives of their clients. The service line goes straight to voice mail- they never return a message. Sales reps just pretend they are going to check on your car then forward you to the same exact dead end service voice message box. A receptionist told me I had to go in person to get an update on my car! Outrageous but 100% accurate. My husband had to drive us there from Norwalk CT and be face to face with a service manager just to get an update- my warranty part had been sitting in the parts department and my car still was not ready. He promised I could pay for the car over the phone then pick it up but he had to have someone else call me so I could pay. They NEVER called. So now I have to take time off of work to drive up there and pick my car up on Monday. I am pregnant and this whole experience has been so stressful- words really cannot describe how appalled I am by this company. Never again. All I can do now is tell everyone I know and everyone reading this to please stay away from this disaster zone of a place. They dropped the ball at every turn and the worst part about it is the sheer apathy from people who work there. I am sure the bad attitude of all the other employees is just a trickle down from terrible "management".Review from Javier M
2 stars05/31/2023
I bought a vehicle at Key Hyundai of Milford in August 2022 and this car was starting to show engine problems when I got it. I went back to the service department and addressed the issue but I didn’t get an honest diagnostic of the problem. A while after that I went back for the same problem, but the warranty was on the edge of running out so they told me they didn’t have any technicians that could look at my car and they scheduled an appointment 10 days from there. I’m an Uber driver, so I knew that the day of the next appointment there wouldn’t be any warranty because of the mileage. I came in and they told that those engines have a compression problem and Hyundai knows about it, blah blah blah. I was never told about any solutions, no help was provided, etc. Yesterday, I dropped off my car because I’m having misfires on all cylinders and the engine is consuming 1qrt of oil everyday which is digging a hole in my pocket.Key Hyundai of Milford Response
06/01/2023
Perfect! Thank you for bringing your car to us. We'll handle it directly with you.Review from Lina R
1 star05/17/2023
On May 6th,2023; My 2017 Hyundai Tucson was dropped off at Key Hyundai. Monday May 8th. at around noon I received a call from "Tony" my designated service advisor, saying that they had the car, they were going to register it and check what was the problem with it and that he will call me with any update. On May 10th,2023, I decided to go to the dealership because I have not received a call or any type of notification after calling and leaving numerous messages. Tony my " Service Advisor" takes me to Alex the Parts and Service Director. Alex proceeds to tell me my car is waiting for approval for a new engine. and that i will receive a call by 2 pm that day. I asked about a loaner. He said we had to wait for the engine replacement to be approved. and if there was one available then I would be able to get on. Let me mentioned my car had an engine recall, and it was purchased it not even 3 years prior. What should be cover by the warranty. It is May 16th, 2023 and I haven't hear from anyone at Key Hyundai. I have called and left messages in six days I haven't hear from anyone. IT seems the only way they can't avoid you is if you go personally and even like that they give you the run around. It is unfortunate to have to deal with so much incompetence, especially from the Tony the service advisor.Key Hyundai of Milford Response
05/18/2023
Thank you for the comment. We will reach out directly to the customer.
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