Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Repossession Services

Collateral Recovery Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Reviews

Star rating
10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

7 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating
  • Review from Bernard K

    1 star

    05/13/2024

    Worst bunch of people there are. I had my car repossed and they were like you have to make an appointment but you didn't need an appointment to repo my car though.
  • Review from marissa a

    1 star

    01/11/2024

    RUDEST group of "CUSTOMER SERVICE" people I've ever dealt with. They treat you as if because your car was repossessed you're beneath them! my personal belongings i drove almost two hours for which included a prayer card and flowers attached from my cousins casket and the ribbon from her hair (which was a given the way they were all laid together on my dash with her picture and prayer card no mistake could be made) were thrown into a trash bag with everything else including cups i had in my cup holder! Guess if they even had the decency to empty said cups? I'm sure you get the hint. I know for a fact i didn't receive half my belongings! ABSOLUTE WORST!
  • Review from Talvin R

    1 star

    10/27/2023

    Despicable worst group of humans to ever be on the planet
  • Review from Kimberly H

    1 star

    08/25/2023

    They were so disgusting, rude , had us wait outside in the sun til they were done with lunch ,moo moo could skip a couple of lunches, god does not like ugly , and they have Kharma coming , wish I could see when they get hit with that kharma , that is zero stars for zero compassion! Kid living in the office , ghetto at its best!!
  • Review from Ari R

    1 star

    06/12/2023

    Worst customer service I have ever dealt with. Obnoxious and rude personnel, no respect and refuse to provide their address (which is on Google, by the way) due to some odd fear with the pretense that it's for security reasons. There would be no need for that if there was decent customer service. Outrageous fees as well, would leave zero stars if that were possible.
  • Review from Aine S

    1 star

    02/01/2023

    zero stars ! the lady was mad rude for no reason , she was greeted with respect upon arrival , we drove an hour and some change away to collect the items , just for her to tell him as soon as we arrive “ they can’t open the car , you have to make an appointment to open a car “ make that make sense ? you telling me you can’t press a unlock button to retrieve his items ? after making it known if he wanted to come collect the items after calling and getting no answer . just horrible customer service
  • Review from Tamyra M

    1 star

    06/09/2022

    I wish I can give them a ZERO. Very rude from the time they pick up the phone. Oh and don't think it's going to get any better once you arrive. No matter how nice you attempt to be they have the nastiest disposition. EXTREMELY rude, like probably some of the most rude and judgmental people I have ever encountered in my entire 29 years of living. I guess it's all a ploy to gaslight you and get you arrested so that they can take even more of your money. All in all, the worst experience with customer service I have ever had and truthfully, they do not need to be in business AT ALL. 0/5 stars for me SHUT THEM DOWN!!!!!!!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.