Reviews

The website states that there is a warranty for sagging but when you make a claim they state oh that’s wear in tear so we don’t cover sagging. It’s unfortunate that they seem to be what I consider lying to the consumer just to make a sell. I will not buy anything from them ever again. As you can see from all the other reviews, this company is not worthy of being in business anymore for the US consumer. There seem to be other quality companies, who back their product, available that I will take my business to them.

Hi *****  Thank you for reaching out and for providing this feedback. I apologize for any frustration caused by your warranty claim. Regarding your warranty claim for your mattress, I want to assure you that we do cover sagging greater than one inch. However, in order to proceed with your claim, we do require some photos to accurately assess the issue. I have responded to your support inquiry and have provided some updates that will hopefully clear up any miscommunication. Please take a look and let me know if you have any further questions or concerns. Respectfully, **** ** Layla Sleep

I feel scammed by this company. I repeatedly told the customer service agent that I was waking up in pools of sweat and they just kept delaying and delaying and sending products to me to delay me until I was outside of the return date period. The problem still exists, I wake up literally in pools of sweat every night despite trying numerous things. I spent $1800 for a extremely bad product and they are built on delaying peoples return requests until it's too late. I asked for even a partial refund and they said I was outside of my return date. I cannot use this bed and have to buy a new one. I'm happy to return the one they gave me.

Hi *****  Thank you for providing this feedback, and I'm very sorry you had a poor experience. Upon reviewing our communications and your order, it looks like we sent you a cooling mattress protector to see if that would help in September 2023. Your mattress trial period ended on 12/09/23, allowing a couple of months for you to still process a return if the cooling protector didn't solve the problem. It seems that the next communication we received from you to return was on 05/02/24, and unfortunately, we are unable to facilitate a return/refund this far beyond the trial period expiration. Please do not hesitate to reach back out to us at ********************** if you have any questions whatsoever. Respectfully, **** **

I contacted Layla about how horrible the mattress was and they wouldn't give me a refund. It has ruined my physical health and sleep so badly that my doctor says my back is out of place. They are the worst company to communicate with as well. I made sure to email all the information about the purchase, along with pictures of the mattress sagging an entire inch (12" instead of 13") and they kept stringing me along through emails before saying they wouldn't refund me - not even a partial refund.

Hello *******  Thank you for submitting your feedback regarding your recent claim experience for your Layla Hybrid Mattress. I'm very sorry to hear about the discomfort being experienced. After review, I do see that a response was sent to you on October 31st with a resolution option to move forward with your claim. Due to your mattress being purchased in 2022, we cannot process a refund or partial refund for your original purchase; however, I would be more than happy to issue a replacement mattress shipment to your home! I have resent the communication from October 31st to your email. If you would like to proceed with the option presented, please respond at your earliest opportunity, and I will have this completed immediately. I look forward to hearing from you! Thank you, Taylor Layla Sleep

I contacted Layla about my dislike of the mattress and I missed the cut off day for returns by 8 days. After multiple emails back and forth they have refused to even give me a partial refund. Their only solutions were to flip the mattress (which I tried) or to try different pillows (which I also tried). I wish I had spent less time trying to problem solve their mattress and just initiated the refund sooner. The bed is uncomfortable (both sides) after sleeping on it only occasionally it began to develop indentations and the edges droop. They know their product won’t hold up very long, which is why the return window is short. The mattress also moves a lot when my husband rolls over or gets up it wakes me up every time. I am amazed at the comfort I have found sleeping on my old mattress that we hadn’t thrown away yet. Their other solution was to send me a foam topper. More foam on top of foam won’t help this mattress. Despite missing the deadline by just a few days they have not agreed to even a partial refund. There is no consideration for the customer here. I would recommend purchasing a mattress from Costco who has a wonderful and flexible return policy. I’m so mad I wasted money on this foam junk. Also don’t bother with the copper cooling mattress cover. It is plastic and very slippery under the sheets. It’s also very hot and not breathable. Do your research. There are lots of fake positive reviews out there. You can tell because they all sound alike.

Hello ******** Thank you for your review regarding your recent communication with our team regarding your Layla Hybrid Mattress return. I'm very sorry that you had a bad experience; this is absolutely something we never want to hear. After reviewing your communication, I do see that we were able to assist you on April 16th and resolve all concerns regarding your return! If there is anything else that I can help with moving forward, please do not hesitate to contact us at ********************** and request to speak personally with me. Thank you, Taylor Layla Sleep