Complaints

• Initial Complaint

  03/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered products from this company online (One hr photos from their website not the app itself…) had the photos sent to my local ******* and the Magnet should be sent home. I have not received a confirmation email, my pictures are not at my local *******, and I have a bank statement this company took my money out for these products.

  Business response

  03/07/2024

  
  
  I am writing in response to the customer complaint filed with your office.
  
  Whenever an order is marked as "Disallowed," our system automatically processes a refund as the order was unsuccessful and will not be produced.
  
  We have noticed that the customer filed a complaint with your office two hours after placing her order. However, the bank may take a couple of days to return the funds to her account.
  
  Unfortunately, we cannot process any further refunds, as the refund has already been automatically processed. We have not received any communication from the customer, so we could not explain the situation to her.
  
  Please let me know if there is anything else I can do to assist you.
  
  

  Business response

  03/07/2024

  
  
  I am writing in response to the customer complaint filed with your office.
  
  Whenever an order is marked as "Disallowed," our system automatically processes a refund as the order was unsuccessful and will not be produced.
  
  We have noticed that the customer filed a complaint with your office two hours after placing her order. However, the bank may take a couple of days to return the funds to her account.
  
  Unfortunately, we cannot process any further refunds, as the refund has already been automatically processed. We have not received any communication from the customer, so we could not explain the situation to her.
  
  Please let me know if there is anything else I can do to assist you.
  
  

  Business response

  03/07/2024

  
  
  I am writing in response to the customer complaint filed with your office.
  
  Whenever an order is marked as "Disallowed," our system automatically processes a refund as the order was unsuccessful and will not be produced.
  
  We have noticed that the customer filed a complaint with your office two hours after placing her order. However, the bank may take a couple of days to return the funds to her account.
  
  Unfortunately, we cannot process any further refunds, as the refund has already been automatically processed. We have not received any communication from the customer, so we could not explain the situation to her.
  
  Please let me know if there is anything else I can do to assist you.
  
  

• Initial Complaint

  04/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had placed an order for prints and magnets on the 13th of February 2023. The prints I received thru the store and was emailed that the magnets would be sent through the mail as they come from a different source, I did receive the magnets. When I received my credit card statement there was the charge for $173.69 but upon checking my statement further found that on the 15th of February there was another charge from ***** ****** **** for $118.79 which there was no second order. I have not gotten any other order from ***** ****** **** and would like the $118.79 refunded to me. I have reached out on the 12th of April and have had no response at this point. I did send another email today but I really do not expect to hear from them again,. ******* said they can not help me because ***** ****** **** is the company that would have gotten the money from my credit card company and **** ** ******* that is the bank that my card is through said the only thing they can do is cancel the card and reissue but that would create other issues for my husband and I using the card for ordering parts for our business. I am hoping that contacting the BBB will help me resolve this problem.

  Business response

  06/07/2023

  After reviewing the complaint, I would like to address the issue by offering our customer a full refund of $118.79. We are committed to working with the customer and the Better Business Bureau, and I will personally reach out to apologize and inform them of the refund. In addition, as a gesture of our apology, we would like to extend a $50 voucher for their upcoming online purchase.

   

  At MEA, our top priority is to ensure that our customers are always satisfied, and we deeply regret any inconvenience caused by the temporary disruption. We are greatly concerned about this matter and would appreciate any help BBB can offer to resolve our login problem.

   

  Thank you for your attention. If you have any further questions or need more information, please don't hesitate to contact me.

• Initial Complaint

  01/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed a printing order with this company, the print shipped, but was lost through *****. Customer support takes an extremely long time to respond to messages, and clearly doesn't read messages posed. It took over 2 weeks for customer service to understand that the shipment was lost. They offered a reprint, or a refund, i of course opted for a reprint as I still wanted the item. It took them several days more to agree to reprint, *claimed* they shipped the purchase (although no actual confirmation, such as tracking or print-proof were provided), yet, again, as before, nothing has arrived. It's extremely frustrating as their prices are competitive, and one of the only companies offering the service I ordered. I'm not sure how ***** still exists, despite it losing the majority of packages through it's service. Company needs to provide shipping options through reputable shippers. But here I sit, over a month later, still no print nor refund.

  Business response

  01/09/2023

  We issued a full refund to the customer on the 5th of January 2023, when they alerted us the order had yet to arrive. We have also sent a reprint of their order to them, as the first order was lost in transit, and it looks like it is still being delivered. We have done everything on our end to ensure they receive their goods and have sent them twice, as well as a full refund for the inconvenience. I have also checked out communication with the customer, and the team responded the same day to all emails from the customer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩