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          Business Profile

          Newspaper

          Norwich Bulletin

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/09/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            The delivery of the paper has been haphazard at best. 53 missed deliveries, automatic charging of credit card unauthorized. Can not delete card from account. Customer Service phone number sends your call to the *********** telemarketing "boiler room " call center. Call center states the complaints will be forwarded the the Norwich Bulletin. The Norwich Bulletin does not follow up on missed deliveries.

          • Initial Complaint

            02/21/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I ordered a Sunday subscription for the newspaper every weekend for a year. I ordered this subscription and paid for one year and also paid an advance tip for whomever may be delivering my paper. I signed up October 1, 2022 and have not received one paper but they took my money. I have made multiple calls, all with the same results. Promises to deliver the paper but as of now, February 21st, I STILL have not received the subscription I have paid for. I tried to ask for a refund and they are refusing to refund my money.

            Business response

            03/08/2023

            We have processed a refund of $77 for the payment made in October.  

          • Initial Complaint

            01/23/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Paid upfront for a subscription. We have had more missed deliveries than papers delivered. The issue is reported each time there is no delivery. I have called numerous times and been told the problem would be rectified. Last week when I called, I was told the district manager would ensure the paper was delivered each day and we have still not received a paper since that day. I am tired of filing complaints and calling them with no resolution especially after paying for the service upfront.

          • Initial Complaint

            01/03/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I have been paying for a home delivery subscription of the Norwich Bulletin since September. They have not delivered the news papers. I have filed numerous complaints for non-delivery on their website and have called numerous times. I have also requested a refund which I have not received and they continue to charge my account monthly. The charges are listed under ****** *****?

          • Initial Complaint

            05/23/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            No papers delivered. 3 in 2 weeks.

          • Initial Complaint

            05/20/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Norwich Bulletin I have been receiving it for more than thirty years. Never had a problem before, but I got it occasionally for the last few months. The last few weeks just one paper! I call the paper to get the credit every week. They credit my subscription to extend it, but at this rate my subscription will never run out! Is there anything I can do ?

          • Initial Complaint

            03/04/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Signed up for digital trial. Norwich Bulletin made it nearly impossible to cancel. No online or email option and required to call. When you call, it took 30 minutes to get someone. At that point, I was required to provide a reason for cancellation if I wanted to cancel. Customer service is not available. Account may still not be cancelled even though it was put into writing.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          10 Railroad Ave

          Norwich, CT 06360-5829

          (860) 887-9211

          Customer Complaints Summary

          12 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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