Complaints

• Initial Complaint

  10/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  9/19/24 I went to Saint Clements Castle to pay for my booked wedding for 9/21/24 in which I paid $1402.10 with a cashier’s check as my final payment. 7 days later I received a phone call and bill stating they charged me the wrong amount with an email stating such and admitting to changing the final invoice then saying I owe an additional $4942.70 for services rendered due to their clerical error, they also copied and pasted my signature to said invoice, the signature is dated for the 19th of September (when I paid the final bill) and there’s a payment listed for the 20th, therefore showing I did not sign this invoice.

  Business response

  12/03/2024

  The Clients signed on a contract with St. Clements, Inc. on 1/26/2023 and 2/1/2023, respectively. The terms of this agreement included a billing minimum of 135 guests at $129 per person for an event on 9/21/2024. The estimated total cost of their event per the agreement was $23,724.67. This total would increase if the final head count increased or if additional enhancements were added.
  The final guest count came in 115 people. The Client added additional enhancements to their event totaling $1,527, plus sales tax and admin. fees. The invoice that was provided to the Client prior to the event did not include the required guest minimum (20 guests short). A final invoice was sent to the couple a few days after the event with the corrected amount due, which was $4,942.70 (based on a total cost of $25,724.54).
  Subsequently, we have had multiple discussions with the client through calls and emails. The Client claims they are not financially able to pay the outstanding amount. We tried to negotiate with the Client through either reducing the amount due or through a payment plan. No agreement could be made, therefore we have handed this claim off to our lawyers to resolve.

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